Thomas Eric Douglas has experience in sales, recruiting, property management, and customer service. He holds a Bachelor's degree from Indiana University-Indianapolis and has worked in roles such as Account Manager, Executive Recruiter, Big Deal Sales Consultant, and Property Manager. Douglas has expertise in areas like customer service, project management, recruiting, social media strategy, and sales.

1. Thomas Eric Douglas
Contact
Thomas Eric Douglas
Costa Mesa, CA
317.417.3077
IUgrad08@gmail.com
LinkedIn/ThomasEricDouglas
Education
Indiana University-
Indianapolis
Bachelor of Arts in General
Studies – Arts &
Humanities Concentration
Graduated December 2008
Areas of Expertise
Customer Service
Project Management
Market Research
Recruiting
Client Acquisition & Retention
Adaptability
Collaboration
Vision & Strategy Development
Public Relations
Social Media Strategy
Social Media Marketing
Closing
Cold Calling
Email Marketing
Conflict Resolution
Negotiating
Rapport Building
Career Experience
Houzz, Irvine, CA Jan 2017–Present
Account Manager
• Schedule appointments and conduct presentations to promote the
Pro+ platform and increase professionals’ company exposure and
branding.
• Manage and keep accurate information in Salesforce CRM.
• Set 12 needs calls, 7 recommendation calls and closed one sale in the
first week on the phone.
• Build rapport in order to foster the relationship through the sale.
• Provide detailed information on user demographics and numerous
benefits of participation in Pro+ program.
• Research companies and geographical information and build
accurate recommendation sheets.
• Communicate via telephone and email with potential professionals.
CyberCoders, Irvine, CA Jul 2016–Dec 2016
Executive Recruiter
• Prescreened candidates over the phone, evaluating candidates’
compatibility with specific job requirements, ensuring a right fit
prior to submitting them to the client.
• Coordinated interviews, placements, position terms and start dates.
• Collaborated with hiring managers to create and refine hiring
objectives.
• Developed and modified job descriptions in order to create
maximum intrigue and exposure.
• Posted career openings to various job boards and LinkedIn.
• Studied recruiting and hiring trends to stay relevant and current with
candidates.
• Reviewed, edited and reformatted resumes as necessary, including
adding relevant keywords in order to increase the match likelihood
with clients.
• Negotiated the fee agreement with appropriate personnel.
• Sourced and used all available resources to find the best talent in
highly competitive markets.
• Established and maintained strong professional relationships with
clients and candidates.
• Learned and studied technical skills in order to better understand
needs and to more easily communicate with candidates.

2. Proficiencies
Microsoft Office
Word
Excel
PowerPoint
Publisher
Outlook
Twitter
Facebook
LinkedIn
Instagram
Snapchat
PC and Mac Computers
Salesforce CRM
Yardi Software
Point of Sale Software
Profile
Organized
Problem Solver
Communicator
Meticulous
Marketer
Punctual
Sales
Recruiter
Manager
Team Player
Leadership
Empathetic
Analyzer
Researcher
Competitive
Sports Enthusiast
Angie’s List, Indianapolis, IN Mar 2014–Mar 2016
Big Deal Sales Consultant
• Qualified service providers over the phone with the goal of
determining if they were a good fit for the program.
• Initiated telephone and email contact with potential contractors.
• Delivered deal proofs for approval; processed all information
correspondence and contacts.
• Prepared promotional plans, sales literature, and sales contracts.
• Established rapport and trust with large and small companies in
hundreds of service categories.
• Negotiated deal price and revenue share with service providers.
• Recruited service providers in 8 market areas to run Big Deals.
• Achieved a top three finish in goal 4 times within a year.
• Researched, created, presented, and closed Ecommerce program to
hundreds of service providers.
• Responsible for achieving monthly revenue goals through the sale of
discounted home-based services.
• Cast a vision and tailored a campaign to maximize service provider
growth considering the budgets of our members.
• Explored seasonal buy cycles of members and matched needs with
interested and eligible service providers.
The Maxwell Apartments, Indianapolis, IN Dec 2010–Dec 2013
The Mozzo Apartments, Indianapolis, IN Oct 2012–Dec 2013
Property Manager
• Communicated with prospective clients daily from leads via walk-in,
email and phone calls.
• Responded to all calls and emails of potential and current residents,
staff and corporate employees.
• Handled feedback from residents and problem solved in ways that
went above and beyond expectations.
• Created and managed a $1,000,000 operating budget in order to
control expenses and meet financial objectives.
• Prepared all necessary lease contract paperwork and addendums.
• Coordinated all bid proposals and contracts necessary for both
residential and commercial needs.
• Coded and approved all invoices for proper payment.
• Reviewed all lease documentation for accuracy and quality control.
• Updated Yardi property management software for residents profiles
and prospects traffic information daily.
• Recruited contractors to submit bid proposals for both residential and
commercial needs.
• Managed and oversaw operations, maintenance, and administration
of commercial and residential properties.
• Spearheaded community events to create and sustain positive
relationships with clients.
• Problem-solved to repair issues when maintenance was not available
by researching how to videos online.