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Customer Service is the New Marketing (Web2Expo)

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Lane Becker and Thor Muller describe the new wave of open, network-enabled customer enagement

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Customer Service is the New Marketing
Foster more satisfied, loyal customers By working less and spending less money!
Behold... The Holy Grail of Customer Service Photo by Krelic http://flickr.com/photos/15271532@N00/2312714034/
The WOW! Experience
The WOW! Experience
“A Customer Service Company That Happens To Sell Shoes” Photo by orangeacid http://flickr.com/photos/orangeacid/459207903/
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)
Customer Service is the New Marketing (Web2Expo)

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Customer Service is the New Marketing (Web2Expo)