1. Executive Summary
We understand the IT requirements challenging businesses today. Leverage IT Consulting brings the
experience and professionalismin applying proven IT management principles, services and technologies
required to significantly enhance the performance of, and improve service and support for your
company.
Much more than outsourced monitoring and maintenance, Leverage IT provides an IT Best Practices
vCIO Plan and a complete business technology relationship.
Leverage’s program includes “vCIO” (virtual CIO) value - a complete IT Business Technology relationship;
 Business Technology Expert Management Framework
 Centralized Service Engineering
 Assigned Network Administrator
 IT Services and Help Desk Engineering
 vCIO – Virtual Chief Information Officer Assignment
 Business Technology Project Management
Clients will realize reduced IT project costs and risks, and receive professional support of IT projects and
implementation of technical solutions, in addition to high performance Service Level Agreement (SLA)
management of staff tickets, server and PC administration. We will increase team member effectiveness
with the implementation of our 200+ IT Best Practices. All business departments in your organization
will realize increased value by the best use of their technology assets.
We recognize the key categories of IT support services the Client requires:
• Assessment, Onboarding and Network Documentation
• Desktop Application Support: Help Desk, Ticketing System & Support Services
• Systems Administration: Infrastructure Maintenance & Management
• Network Administration
• Voice and Communications Services
I would like to take this opportunity to note our vision statement: “Our Clients experience passionate
support for their business technology that ensures highly available IT systems and services which help
them create extraordinary business.”