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A BIT ABOUT ME 2
Mike Biggs Instigator, Digital Strategist, Product Innovator, Management Consultant, Agilist, Lean UXer….. essentially a T-shaped person. Places and projects: ▫︎Currently work at ThoughtWorks ▫︎Previously worked in digital agencies, NSW Government, Freelance.. ▫︎Clients (past & current) include: CommBank, Vodafone, Macquarie Bank, Perpetual, Toshiba, MTV, VMware, The Rocks/Darling Harbour Precincts, Gatorade… ▫︎Interesting stuﬀ I’ve done: an Instagram rip-oﬀ, Hackathon Mentoring, Smart forms (that’s right, forms are interesting!), Soccer viewing iPad app.
A BIT ABOUT YOU 4
Tell me about yourselves: ▫︎Developer vs design folk ▫︎Delivery vs business people ▫︎New vs seasoned
WHAT YOU’LL LEARN 5 !
▫︎Understand what we mean when we talk about UX (User Experience) ▫︎Where has it come from? - the need of humans… ▫︎Where it lives ▫︎The UX process ▫︎What are the deliverables ▫︎Environments ▫︎What Next?
WHAT IS UX 16 Living
in a Silo? ▫︎An excellent structure for holding knowledge ▫︎Also excellent at withholding knowledge ▫︎Ensures UX is done RIGHT ▫︎Does not ensure UX is actually done ▫︎IS a bottleneck ▫︎Does not address cultural change ▫︎Commonly found in Waterfall environments
WHAT IS UX 17 Cross
functional UX? ▫︎Everyone’s responsible ▫︎Can also mean no one’s responsible ▫︎Potential consistency issues ▫︎Huge cultural advantages ▫︎More common in mature Agile environments
WHAT IS UX 21 At
its heart, UX design aims to solve the problem of usability. Usability is deﬁned by 5 quality components: ▫︎ Learnability: How easy is it for users to accomplish basic tasks the ﬁrst time they encounter the design? ▫︎ Eﬃciency: Once users have learned the design, how quickly can they perform tasks? ▫︎ Memorability: When users return to the design after a period of not using it, how easily can they reestablish proﬁciency? ▫︎ Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors? ▫︎ Satisfaction: How pleasant is it to use the design?
THE UX PROCESS 37 Discover
Stage. Goal: To understand the User and their context. Main contributor: User Researcher Methods: ▫︎ Ethnographic research ▫︎ User diaries ▫︎ Interviews ▫︎ Card sort Outputs: ▫︎ User stories & personas ▫︎ Problem statements ▫︎ Aﬃnity diagrams ▫︎ Semantic Maps
THE UX PROCESS 41 Deﬁne
Stage. Goal: To deﬁne the high level requirements of any design output. Contributors: Information Architect, Mythical UX Generalist, Project Manager, Product Manager. Methods: ▫︎ Development of Product Requirements ▫︎ Deﬁne Information Architecture including Tree testing ▫︎ Project Plan development ! Outputs: ▫︎ Product Requirements Document ▫︎ Tree testing report ▫︎ Project Plan
THE UX PROCESS 43 Design
Stage. Goal: To design artefacts which address the problem as deﬁned. Contributors: Information Architect & Interaction Designer Methods: ▫︎ Paper prototyping ▫︎ Digital Wireframing ▫︎ Explicit use of Usability Quality Metrics ▫︎ User Testing ▫︎ Visual Design Concepts Outputs: ▫︎ Validated prototypes & wireframes ▫︎ Revised sitemap ▫︎ User ﬂows ▫︎ UI designs ▫︎ Brand/ Marketing buy-in re visual design
THE UX PROCESS 50 Develop
Stage. Goal: To build software that will deliver the design as intended. Contributors: Primarily Developers Methods: ▫︎ Technical Architecture design ▫︎ UML ▫︎ Setup testing environment ▫︎ Release management ! Outputs: ▫︎ Actual code ▫︎ No ‘UX’ deliverables !
THE UX PROCESS 51 Deliver
Stage. Goal: To release software to market. Contributors: Primarily Developers Methods: ▫︎ Test cases ▫︎ Testing ! ! Outputs: ▫︎ Test reports ▫︎ No ‘UX’ deliverables !
WHAT’S NEXT 54 Where is
UX going? ▫︎Product Management ▫︎Service Design ▫︎Industries/ contexts Where you can go: ▫︎Human Computer Interaction ▫︎Lean Validation Board ▫︎Designing the organisation
TOOLS & RESOURCES 55 ▫︎
mockﬂow.com < I use this one- cheap, good and you can share wireframes with clients/stakeholders remotely ▫︎ balsamiq.com < popular ▫︎ http://www.optimalworkshop.com/ < A suite of tools for organising your Information Architecture, then testing it. Also includes a tool for rapidly testing early designs/ sketches called Chalkmark. Recommended. ▫︎ loop11.com < allows you to remotely track how a user response to a detailed wireframe or full website design. ▫︎ Human Computer Interaction cousre-https://www.coursera.org/course/ hciucsd ▫︎ Lean Validation Board- for Startups and Product development, but is just as useful when addressing UX - https:// www.leanstartupmachine.com/validationboard/