2. A BIT ABOUT ME
2
Mike Biggs
Instigator, Digital Strategist, Product Innovator, Management Consultant,
Agilist, Lean UXer….. essentially a T-shaped person.
Places and projects:
▫︎Currently work at ThoughtWorks
▫︎Previously worked in digital agencies, NSW Government, Freelance..
▫︎Clients (past & current) include: CommBank, Vodafone, Macquarie Bank,
Perpetual, Toshiba, MTV, VMware, The Rocks/Darling Harbour Precincts,
Gatorade…
▫︎Interesting stuff I’ve done: an Instagram rip-off, Hackathon Mentoring,
Smart forms (that’s right, forms are interesting!), Soccer viewing iPad
app.
3. Your experience of tonight is
governed by your expectations as
much as what is actually delivered.
3
4. A BIT ABOUT YOU
4
Tell me about yourselves:
▫︎Developer vs design folk
▫︎Delivery vs business people
▫︎New vs seasoned
5. WHAT YOU’LL LEARN
5
!
▫︎Understand what we mean when we talk about UX (User Experience)
▫︎Where has it come from? - the need of humans…
▫︎Where it lives
▫︎The UX process
▫︎What are the deliverables
▫︎Environments
▫︎What Next?
8. WHAT IS UX?
8
!
ISO 9241-210
Human Centred Design
!
[1] defines user experience as "a person's
perceptions and responses that result from the use
or anticipated use of a product, system or service".
9. WHAT IS UX?
9
!
“User experience has broadened into being: every
single touchpoint your that forms your business -
your brand.”
-Velvet Onion
16. WHAT IS UX
16
Living in a Silo?
▫︎An excellent structure for holding knowledge
▫︎Also excellent at withholding knowledge
▫︎Ensures UX is done RIGHT
▫︎Does not ensure UX is actually done
▫︎IS a bottleneck
▫︎Does not address cultural change
▫︎Commonly found in Waterfall environments
17. WHAT IS UX
17
Cross functional UX?
▫︎Everyone’s responsible
▫︎Can also mean no one’s responsible
▫︎Potential consistency issues
▫︎Huge cultural advantages
▫︎More common in mature Agile environments
18. If UX is problem solving,
then a UX designer is a facilitator.
18
21. WHAT IS UX
21
At its heart, UX design aims to solve the problem of usability.
Usability is defined by 5 quality components:
▫︎ Learnability: How easy is it for users to accomplish basic tasks
the first time they encounter the design?
▫︎ Efficiency: Once users have learned the design, how quickly can
they perform tasks?
▫︎ Memorability: When users return to the design after a period
of not using it, how easily can they reestablish proficiency?
▫︎ Errors: How many errors do users make, how severe are these
errors, and how easily can they recover from the errors?
▫︎ Satisfaction: How pleasant is it to use the design?
37. THE UX PROCESS
37
Discover Stage. Goal: To understand the User and their context.
Main contributor: User Researcher
Methods:
▫︎ Ethnographic research
▫︎ User diaries
▫︎ Interviews
▫︎ Card sort
Outputs:
▫︎ User stories & personas
▫︎ Problem statements
▫︎ Affinity diagrams
▫︎ Semantic Maps
41. THE UX PROCESS
41
Define Stage. Goal: To define the high level requirements of any design output.
Contributors: Information Architect, Mythical UX Generalist, Project Manager,
Product Manager.
Methods:
▫︎ Development of Product Requirements
▫︎ Define Information Architecture including Tree testing
▫︎ Project Plan development
!
Outputs:
▫︎ Product Requirements Document
▫︎ Tree testing report
▫︎ Project Plan
43. THE UX PROCESS
43
Design Stage. Goal: To design artefacts which address the problem as defined.
Contributors: Information Architect & Interaction Designer
Methods:
▫︎ Paper prototyping
▫︎ Digital Wireframing
▫︎ Explicit use of Usability Quality Metrics
▫︎ User Testing
▫︎ Visual Design Concepts
Outputs:
▫︎ Validated prototypes & wireframes
▫︎ Revised sitemap
▫︎ User flows
▫︎ UI designs
▫︎ Brand/ Marketing buy-in re visual design
50. THE UX PROCESS
50
Develop Stage. Goal: To build software that will deliver the design as intended.
Contributors: Primarily Developers
Methods:
▫︎ Technical Architecture design
▫︎ UML
▫︎ Setup testing environment
▫︎ Release management
!
Outputs:
▫︎ Actual code
▫︎ No ‘UX’ deliverables
!
51. THE UX PROCESS
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Deliver Stage. Goal: To release software to market.
Contributors: Primarily Developers
Methods:
▫︎ Test cases
▫︎ Testing
!
!
Outputs:
▫︎ Test reports
▫︎ No ‘UX’ deliverables
!
54. WHAT’S NEXT
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Where is UX going?
▫︎Product Management
▫︎Service Design
▫︎Industries/ contexts
Where you can go:
▫︎Human Computer Interaction
▫︎Lean Validation Board
▫︎Designing the organisation
55. TOOLS & RESOURCES
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▫︎ mockflow.com < I use this one- cheap, good and you can share
wireframes with clients/stakeholders remotely
▫︎ balsamiq.com < popular
▫︎ http://www.optimalworkshop.com/ < A suite of tools for organising
your Information Architecture, then testing it. Also includes a tool for
rapidly testing early designs/ sketches called Chalkmark.
Recommended.
▫︎ loop11.com < allows you to remotely track how a user response to a
detailed wireframe or full website design.
▫︎ Human Computer Interaction cousre-https://www.coursera.org/course/
hciucsd
▫︎ Lean Validation Board- for Startups and Product development, but is
just as useful when addressing UX - https://
www.leanstartupmachine.com/validationboard/