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Cisco Live 2023 Recap:
What’s New With
ThousandEyes?

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@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Featured Speakers
Ian Waters
Head of EMEA Marketing
Bart Jan Menkveld
Product Architect

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Before we begin…
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VISIBILITY INTELLIGENCE WORKFLOWS
The ThousandEyes Platform
1000s of Global
Vantage Points
Unique X-layer
Telemetry
Global Collective
Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps
APIs
XaaS
End user
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight
"See, understand, and improve digital experiences, everywhere."
5

6. Data from everywhere Faster insights Seamless workflows
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Delivering new innovations to assure digital
experiences over every network
Meraki MX vantage points
Internet and SaaS visibility—at
scale—from ThousandEyes
vantage points on Meraki SD-WAN
devices
Webex RoomOS
vantage points
Powerful insights into your Webex
connections
Cisco Secure Client Module
Simplified deployment of
ThousandEyes Endpoint with Cisco
Secure Client
Event Detection
Auto-detects meaningful incidents
so you can rapidly respond to what
matters
AWS Path Enrichment
Unmatched visibility into your
cloud connections

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ThousandEyes on Cisco: Extend Visibility in Just a Few Clicks
Hybrid Work
Webex RoomOS
Networking
Meraki MX, Catalyst, ISR, NEXUS
End-to-End Assurance
ThousandEyes
Leverage existing Cisco
hardware
Gain evidence and eliminate
wasteful finger pointing
Improve application performance
with expanded visibility
Catalyst 9000 Series Switching
Catalyst 8000 Series Edge Platforms
Integrated Services Routers (ISR)
1000 and 4000 Series
Nexus 9000 Series Switching Webex RoomOS Devices
Meraki MX Security Appliances
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Unparalleled Internet
and SaaS visibility—at
scale—from
ThousandEyes
vantage points on
Meraki SD-WAN
ThousandEyes on
Meraki MX
devices
Summer 2023

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MX67/68 MX67C/68CW MX75
Up to 50 users
600 Mbps FW
Wi-Fi & PoE
Up to 50 users
600 Mbps FW
Wi-Fi & PoE
CAT 6 LTE modem
Up to 250 users
1 Gbps FW throughput
WAN PoE
SMALL BRANCH
MX85 MX95 MX105
Up to 250 users
1 Gbps FW throughput
Up to 500 users
2 Gbps FW throughput
Up to 750 users
3 Gbps FW throughput
MEDIUM TO LARGE BRANCH
MX250 MX450
Up to 2,000 users
4 Gbps FW
throughput
Up to 10,000 users
6 Gbps FW
throughput
CAMPUS / LARGE ENTERPRISE
Network Requirements
BRKAPP-2727 9

10. The Meraki App
Platform

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Why an app
platform?
• Meraki firmware upgrades
require a device reboot
• ThousandEyes releases
Enterprise Agent updates
on a two-week cycle
• Containers provide
isolation and resource
limiting to assure stability
BRKAPP-2727 11

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Bringing Meraki
Magic to
ThousandEyes
• Automatic HA failover
• Pre-configuration of apps
before hardware setup
• Seamless hardware swaps
and upgrades
• SaaS-like vendor-
managed app updates
BRKAPP-2727 12

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The Meraki App Platform
significantly simplifies deployment
of Cisco software at the network
edge
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BRKAPP-2727

14. Demo

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Cisco ThousandEyes
Powerful insights into your Webex
connections with ThousandEyes Endpoints
activated through ControlHub
ThousandEyes on
Webex
RoomOS
devices
Summer 2023

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Coming in July – Announced At Cisco Live!
ThousandEyes on Webex RoomOS Devices
What?
• Integration of the Endpoint Agent into RoomOS
• Enabled in Control Hub
• See Webex Application & Network data together!
• Agent provides local hardware & network test data
• ThousandEyes Cloud facilitates detailed troubleshooting
Why?
• Meeting quality is a top complaint for nearly all companies
• Webex devices being used in more challenging conditions
• Webex devices expanding beyond Webex service

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Motivation:
ThousandEyes on Webex RoomOS Devices
Cisco Webex Control Hub
• Control Hub has detailed, high quality data
• The data accurately reflect the quality of the call
• All data are application-level data
• And if status is "red" we can blame the network

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its affiliates. All rights
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Approach:
ThousandEyes on Webex RoomOS Devices
ThousandEyes Network Data
• Discover Webex servers in real-time
• Run synthetic network tests to Webex servers
• Present all data in ThousandEyes dashboard
• Also share with and visualize data in Control Hub

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How will it work?
ThousandEyes
Endpoint Agent will
be embedded as part
of the RoomOS
firmware
Webex Automated
Session Tests (ASTs) will
run every 60 seconds
when meetings are in
progress
The agent will be enabled in
Control Hub & Control Hub
integration will work on Day
1
Scheduled Tests
will be
supported
Coming Soon:
Local Networks
(including WiFi
data)

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its affiliates. All rights
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its affiliates. All rights
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its affiliates. All rights
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Delivering True End-to-End Visibility
Rapidly
Identify and
Fix Issues
Increased
Operational
Efficiency
Reveal Trends
Impeding
Connectivity
Boosting
Virtual
Teamwork
Monitor device health, connectivity
status, and performance within the
Webex Control Hub dashboard.
Analyze key metrics that
reveal network bottlenecks
and proactively resolve issues
Leverage automated session
tests to visualize the full network
path on calls and meetings.
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Cisco ThousandEyes
ThousandEyes
Event
Detection
Automatically
surfaces meaningful
incidents so you can
rapidly respond to
what matters
Fall 2023

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Scale of Our Data
25
BRKAPP-2011
Data, Data,
and More Data
2 Billion
Daily Measurements (CEA)
30%
Year over Year Growth

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Our visibility
In just one hour
26
BRKAPP-2011
7.6k
ASNs
740k
IPs
60k
Hostnames
1.5k
Cities
202
Countries
6
Continents

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Applied Research at ThousandEyes
Internet Insights for global outages
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BRKAPP-2011

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“Can we get these insights for our
specific data”?
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Session ID

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Alerts are great if
you know what a
failure looks like
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BRKAPP-2011
• RTT must be below 200ms
• API call must finish within
50ms
• HTTP GET response must
match a regex
• Proxy must return a 404

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BRKAPP-2011
Steps to Resolution
What is happening?
1
What is the cause?
2
What is the fix?
3
Know there is an issue
0
Alerts do not
provide a root-
cause

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Every on-call engineer!
“Alerts are great, but not enough”
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Session ID

32. Events
from visibility to action

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Events
complement
alerts, not replace
them
BRKAPP-2011 33
Events Alerts

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Events offer a
root-case
BRKAPP-2011 34
Steps to Resolution
What is happening?
1
What is the cause?
2
What is the fix?
3
Know there is an issue
0

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Events require no
config or a priori
knowledge about
how failures look
BRKAPP-2011 35

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Events improve
the signal to noise
ratio
BRKAPP-2011 36

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Events
significantly
decrease time to
resolution
37
BRKAPP-2011

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• Events are degradation
from status quo
• Exact root-cause can’t
always be found
• Events should not be
generated without
enough evidence
• Decisions should be
based on entire data
BRKAPP-2011

39. An Event
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Cisco ThousandEyes
AWS Network
Path
Enrichment
Unmatched
visibility into your
cloud connections
with verified
insights on AWS’
network
Summer 2023

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Cisco ThousandEyes
Simplified deployment
of ThousandEyes
Endpoint with Cisco
Secure Client
ThousandEyes
Secure Client
Module
Summer 2023
Secure Client ThousandEyes
Endpoint
+

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Next steps
Learn
more
Demo
Integrations
• Subscribe
www.thousandeyes.com/blog/
• Cisco Live Blog
https://www.thousandeyes.com/blog/thousand
eyes-innovations-cisco-live-2023
• Reach out to your Cisco or ThousandEyes account
team or request online:
www.thousandeyes.com/request-demo
• Explore our new integrations page:
https://www.thousandeyes.com/solutions/cisco-thousandeyes-
integrations

43. Q&A
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