Your sales team is in the field, executives are on the road and other employees are often working from home. This means that your help desk and ops teams spend hours validating problems or leave unsolvable tickets open. Endpoint Agent continuously collects performance data about internal or SaaS applications that are used by your remote workers, including metrics about Wi-Fi and VPN connections. This webinar covers how monitoring remote employee connectivity can boost productivity and how Endpoint Agent measures performance through VPNs and on remote networks.

2. 1
About ThousandEyes
ThousandEyes delivers visibility into every network your organization relies on.
Founded by network
experts; strong
investor backing
Relied on for
critical operations by
leading enterprises
Recognized as
an innovative
new approach
31 Fortune 500
5 top 5 SaaS Companies
4 top 6 US Banks

3. 2
• August 18th 2016
• An overview of Endpoint Agent with key use cases,
how it works and a view of the data collected
Endpoint Agent Webinar Series
• October 11th 2016
• Understand performance of local access networks,
whether wired or wireless
End User
Experience
LAN, Wireless,
Gateways & Proxies
• September 15th 2016
• Get visibility into SaaS performance from your
employees globally
Monitoring SaaS
Apps from
Anywhere
Troubleshooting
Remote Workers
• October 27th 2016
• Solve issues for employees at home, on the road
and connecting through VPNs

4. 3
Endpoint Agents: Last-Mile Visibility
Hosting / SaaS
Provider
Internet
1 Enterprise WAN & LAN
Internal Apps, VoIP, Wi-Fi
and Access Networks
2 Cloud Migration
SaaS, IaaS and
Remote Workers
Consumers
Enterprise
Agents
Branch
Data
Center
Endpoint Agents
Endpoint
Agents

5. 4
Endpoint Agent: How it works
Lightweight client software
Windows 7+, Mac OS X 10.9+
Negligible resource consumption
Typically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard tools
msi & pkg installers w/ auto-registration
End-user & background components
Browser plugin (Chrome & IE) & system service
Always up-to-date
Updates automatically, runs in the background
User Sessions - Web
Completion, response time, page load waterfall
User Sessions - Network
Loss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network Topology
Wired, wireless, VPN & proxy network topology

6. 5
• Set monitored
networks to ‘all’
• Build a Profile of
Monitored
Domains for
remote employees
• These can be
different for those
in the office
Configuring for Remote Workers

7. 6
Remote and Site-to-Site VPNs
Home
Office
Internet
Remote
VPN Server
Branch
Office
Site-to-Site
VPN
Data Center
WAN
• We’ll focus today
on remote, client-
based VPNs

8. 7
Session-Level VPN Information

9. 8
Viewing VPN Tunnels

10. 9
• Report of VPN
loss and
latency
• Filter by office,
network, VPN
address
Reporting on VPN Performance

11. 10
www.thousandeyes.com/tshirt