Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Bankdagen 2010The battle for retail bank customers<br />Gustaf Brandberg<br />Digital Business Advisor<br />Digital Transf...
In previousepisodes:<br />Fivethesis from Bank 2.0<br />
#1 Get to know your customers.<br />How will my divorce affect my economy?<br />What happens when I retire?<br />What if I...
#2 Provide simplicity…<br />Simple search<br />Check your account balance and budget in the store<br />Transfer money to y...
#3 …assisted by a human touch<br />
#4 …on The People Web<br />Kiva.org<br />
#5 …from vision to execution<br />
New players:Re-think your competition, orWhat is a bank?<br />
Peppe, my personal banker.<br />”The main reason we have a bank is to get rid of the transaction costs for card payments.”...
Your options forIncremental innovation<br />
Trust<br />or Cost?<br />
Customer<br />Phone<br />Bank<br />Community Moderator<br />reactive<br />proactive<br />Service Design<br />Branch Office...
Your options forDisruptiveinnovation<br />
Otherplayers<br />
Hot trends in mobile consumerapplications:<br />Mobile Money Transfer <br />Mobile Payment <br />Near Field Communication<...
New products and services<br />2011: Swedish person-to-personpayment service…?<br />Butthere is alreadysuch a service!<br ...
Place your bets!<br />17<br />5/25/2010<br />
Horsespainted by a committee<br />18<br />5/25/2010<br />
19<br />Services Tieto is building<br />Proximity PaymentsProximity payments<br />Loyalty programs<br />Inshopquidance<br ...
In conclusion<br />
The party is getting crowded:Adaptnow or fadeaway<br />
Synchronize all channels with excellent customer interaction management<br />22<br />5/25/2010<br />
Allow innovative newservices to cannibalizeon existingones<br />23<br />5/25/2010<br />
Thanks<br />This presentation will be available on slideshare.net/TietoCorporation<br />It contains Public Domain pictures...
Prochain SlideShare
Chargement dans…5
×

19<br />Services Tieto is building<br The battle for retail bank customers - Bankdagen 2010

5 092 vues

Publié le

19Services Tieto is buildingProximity PaymentsProximity paymentsLoyalty programsInshopquidanceTrust servicesAuthenticationSecurityTicketingPublic transport ticketing Movie theater tickets Airline ticketing Parking payment Road tollsmBankingAccount managementeInvoicingTradingWealth managementFinancingRemote payments in digital servicesRemote paymentMicropaymentsP2P paymentsRewardingPhonebook:Matti MeikäläinenMariaMaija MainioJussi JuonioPaul SminthSMSE-mailMoneyMMSSelectCancel

  • Identifiez-vous pour voir les commentaires

×