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INTEGRATED BUSINESS SUPPORT SERVICES
COPIE 2
Lithuania 17th January 2011
0 Llanera, de 2008
Business Integrated Support Services
BUSINESS INTEGRATED SUPPORT SERVICES IN COPIE2
Action Planing Policies: Policy makers
Entrepreneurship promotion:
Education Education
Business Integrated Quality Management
Support Business Support Services
Finance
Business Integrated Support Services
Llanera, de 2008
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MAIN GOAL
To facilitate the start up business and their survival after this
phase, providing them necessary tailor made services
according to their needs
The start up business support services are not only to
provide opening a business. It is really necessary to maintain
our european and recently created SMEs, specially during
first months after their start-up.
0 Llanera, de 2008
Business Integrated Support Services
PARTNERS
Germany
Spain
Wallonia
Incyde Foundation
Czech Republik
Galicia
Extremadura
Business Integrated Support Services
Llanera, de 2008
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DEVELOPED ACTIONS: METHODOLOGY
1. Baseline study: completed
• Focused on regional analysis:
• EU Policies: EU Programes/Relevance of SMEs in first
stages and integrated people
2. Action Plan: workplan for the future
Llanera, de 2008 First point: Baseline Study
Lacks/needs in Bussiness support services
• A lot of support for entrepreneurs: services + Funds.
• Important gaps during first months after starting up their
business
• The Structural Fund ESF focused on entrepreneurs, the
ERDF focused on consolidation of companies
• Specific support services for disadvantage groups
Inclusive entrepreneurship:
Needs of integrated business support services focused in
all phases of the process and focused in all kind of
entrepreneurs and business
Llanera, de 2008 First point: Baseline Study
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4.
Linkages to access to finance…
Offer funds side
Entrepreneurs Funds
RISK
+
Entrepreneurs: ideas Finantial System:money
New business, economic development…
Llanera, de 2008 Link to access to finance
Linkages to access to finance…
Demand funds side
Competences
Feasibility
Entrepreneurs: ideas Finantial System:money
Llanera, de 2008 First point: Baseline Study
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5.
Roles / Networks…
Finantial system
Business support
MATCH services
Entrepreneurs
www.ceei.es
Dynamic analisys
Llanera, de 2008 Working groups
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ANALYSIS OF BUSINESS SUPPORT
Entrepreneurship promotion: dissemination,
motivation: what, who, how..?
From the point of view of the target group: unemployed people
From the point of view of Business Support Organizations
Llanera, de 2008 Working groups
ANALYSIS OF BUSINESS SUPPORT
Business support services: training, advice (start
/ growth)…
From the point of view of the target group: unemployed people
From the point of view of Business Support Organizations
Llanera, de 2008 Working groups
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ANALYSIS OF BUSINESS SUPPORT
Please value the following provided services in Lithuania
Value the level of support provided at regional level in the
following areas (score 1 for high level and 10 for not covered)
Start-up phase
Support during the first years of business activity
Support in the process of growth and consolidation
Value the level of support provided to start-up in the following
areas (score 1 for high level and 10 for not covered)
Online support services
Business advice
Training
Finance
Accommodation
From the point of view of the target group: unemployed people
From the point of view of Business Support Organizations
Llanera, de 2008 First point: Baseline Study
The situation in the EU…
Llanera, de 2008 Working groups
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Access to Finance and
Business Support Services
Are these services
Available in sufficient quantity and quality,
in all areas?
Acceptable and affordable?
Suitable for starters from vulnerable groups?
Linked to their first points of contact for
getting into employment and the economy?
Coordinated and tuned to one another?
www.ceei.es
Action research
to identify weaknesses, needs
and possible support at EU level
To identify the SWOT of support packages to promote self-
employment and micro-enterprises
To identify the needs of the relevant governmental bodies, in
particular ESF bodies, in designing, funding, implementing and
improving such support packages
To identify and collecting good practices of key elements of
support packages already in place
To stimulate exchange of experience and practise between
ESF bodies, stakeholders and relevant service providers
To identify options for expert services at EU level that could
support ESF bodies in promoting self-employment and micro-
enterprises.
www.ceei.es
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9.
Common weaknesses identified
Lack of entrepreneurship culture within many
vulnerable groups
Access to support in rural/remote areas
Insufficient funding for training & coaching
Lack of social competences of consultants/advisors
Service offers not transparent/ quality and suitability
not assessable
Only less than 1/3 of all start-ups use loan financing
or business advisory services
Insufficient support for consolidation and growth
Lack of data, monitoring tools/ evaluations
www.ceei.es
Opportunities for the ESF identified
Support awareness raising actions on the value of
entrepreneurship
Increase transparency of services
Invest in training the trainers and advisors
Make ESF funding conditional on quality
standards & incentives for service providers
Improve co-operation between employment &
industry ministries, between ESF and ERDF
Improve data collection on start-ups & needs of
target groups
www.ceei.es
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10.
ANALYSIS OF BUSINESS SUPPORT
What do you consider that …
It is really good
should be implemented…in order to get the highest quality
level on business support services / promotion?
From the point of view of the target group: unemployed people
From the point of view of Business and Financial Support
Organization
Llanera, de 2008 Workplan 2010-2011
MAIN CONCLUSSIONS/ actions
Main conclussions and actions
Llanera, de 2008 Workplan 2010-2011
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FUTURE ACTIONS / subjects
1- Identification of the main actors and methodologies
2 - Different tools, skills and services in the advising process
which facilitate the start up in an integrated business
supprot services
3 - Good practices and real cases
4 - SWOT and Structural Funds recommendations for the new
rounds of Regional Operative Programmes
Llanera, de 2008 Workplan 2010-2011
Case Study: Business Support Services
Ministry of Support Tools for
Industry and innovative
companies University of
Employment Oviedo
Business
Centers
Network
Motivation &
Training Start up Consolidation
Awareness
support support
actions
Local
Entities
your project, Financial
our commitment Instruments
Entrepreneur Education
Women School Intermediary
Bodies System
Programafor the Promotion of the
Program de Fomento de la
Entrepreneurial Culture 2009-2012
Cultura Emprendedora 2009-2012
www.ceei.es 22
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Thanks for your attention!
Ana María Méndez
ana@ceei.es
Llanera, de 2008
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