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Progress is an Amazing thing. :)
I created the PowerPoint "This is Now! 2006" almost a decade ago. As the Chairman of Process Improvement, I was presenting to our fledgling membership at one of the first LIDMA conferences. Wow, time flies...
10 years have passed and so much (and so little) has changed in our industry.
The Good- We introduced and executed on E-signature, E-Delivery and on-going Credit Card payments.
The Bad- Processing time and the Customer Experience still massively lag other financial services.
The Ugly- Conversion rates (Leads-Paid percentages), particularly Placement Ratios, have actually gotten worse.
The Opportunity- Greater than ever!!
Our Future is bright...Here's hoping the next 10 years produce radical innovation, improvement and growth.
This is Now!