TTT Info Pack

TRAIN THE TRAINER COURSE!
WWW.ROSSGROUPCONSULTINGLLC.COM!

WWW.ROSSGROUPCONSULTINGLLC.COM!
…a word from our Founder and CEO,!
" Todd Ross!
!
I remember the first time I had completed !
a corporate training new hire class. !
All the sales managers, recruiters, !
Human Resources Generalists and !
trainers were there. There was music, !
cookies, punch and lots and lots of !
recognition! It was one of the more !
happier times of my life. I also remember !
thinking to myself, “Everyone should be !
able to Experience this!” It wasn’t too !
much after that I started putting !
Together courses that trained trainers !
on how to be better trainers. !
!
Over the years, I have come upon countless trainers that Were
in need of facilitation and delivery skills development. As I
traveled the country teaching classroom management skills,
questioning techniques, listening skills and adult learning…I
was approached by those that had NEVER trained before, but
had a desire to so. It was then that I realized that there were
very few places one could go to learn how to become a
corporate trainer. What was more alarming was how few
companies don’t even have any internal process for new,!
inexperienced trainers. That’s why today, I am offering YOU!
the opportunity to gain all the foundational tools and!
techniques you will need to enter the exciting and rewarding
world of corporate and contract training!! My staff and I are!
100% Committed to preparing you jobs and contracts as !
trainer, training managers, contractors and business!
analysts. You’ve taken the first important step by contacting!
us, we hope you’ll take the next step and enroll. !
!
Learning, leadership, performance…growth. It all starts with
you! I look forward to seeing you in one of my classrooms soon!!
!

Have you ever wanted to travel the country, see the
world? Have you ever dreamed of helping others
improve their quality of life while making a
wonderful income? Do you dread going to a stuffy
office everyday, doing the same job week in and
week out?
TEACHERS, are you worried about schools
closing…finding another job if you get laid off?
Would you LOVE to stay in the field of education,
learning and development?
HAVE YOU EVER CONSIDERED THE WONDERFUL
WORLD OF TRAINING AND DEVELOPMENT?
TRAINERS, are you looking to sharpen and
enhance your facilitation and delivery skills? Are
your classes boring, slow and redundant, are your
participants uninvolved with the content and
detached from the curriculum? Are you looking to
move into training management or contract
training?
HAVE WE GOT A SOLUTION FOR YOU!!!
GLOBAL TRAINING & DEVELOPMENT
ROSSGROUPCONSULTING

Welcome to the Stellar Performance Train The
Trainer training course!!
This class will cover all the basics of teaching and
training in adult education including how to plan
and prepare a session, write curriculum and
overall leadership skills training. Other items
covered include:
•  Principles of adult learning, training 101,
assessment and evaluation.
•  Confidence building, effective
communication with peers and leadership
development skills.
•  Roles and responsibilities of the trainer.
Those that would benefit from this class the most
are:
•  Anyone aspiring to become a corporate and/
or contract trainer.
•  Current trainers that are looking to sharpen
and enhance their facilitation and delivery
skills.
•  Teachers that are looking for a Plan B in case
they become a victim of education cutbacks.
ROSSGROUPCONSULTING

Your learning will be assessed by a certified
Master Trainer through role play activities,
practical skills assessments and assignments that
cover the theory of training and development to the
adult learner.
You will also be required to complete a 1 hour
training session that will be necessary for you to
graduate the course.
Completing this course can help you get started as
a corporate and/or contract trainer! Possible jobs
include:
ü  Trainer
ü  Teacher
ü  Trainer Instructor
ü  Training Manager
ü  Teachers Assistant
ü  Business Analyst
ü  Instructional Designer
ü  Sales Manager
ü  Customer Service Manager
ü  Public Relations
ü  Many others!
ROSSGROUPCONSULTING

This 8 week workshop is a practical, how-to overview of the entire training function. It
prepares new trainers with critical training skills and introduces seasoned
practitioners to the latest techniques for delivering powerful training. The program is
great for new trainers, experience trainers who have not had formal education in
training, or those needing a refresher to improve their classroom techniques and
methods to transfer learning to work situations. Feedback from participants shows
high ratings for student engagement, expert facilitation, and immediately applicable
tools and techniques. On-site participants report gaining a common foundation and
competency in training skills for their department.
By the end of the program, participants will be able to:
•  Identify and determine the need for training: what, who, and how
•  Write effective learning objectives
•  Apply adult learning concepts, develop supportive climates and customize off-
the-shelf materials
•  Use training activities and alternatives to lecture, strategies for different learning
needs, effective questioning techniques
•  Prepare properly for a training session and prepare participants to foster learning
•  Manage and encourage participants of all backgrounds and learning styles;
understand who is learning and how to address challenging participants
•  Present and facilitate a training program, including use of audio visuals and
handouts
•  Evaluate using various methods and at different levels.
ROSSGROUPCONSULTING

Be properly prepared as the role of the trainer evolves and more is demanded of your talent and
time. The Stellar Performance Trainer Program is a unique assessment-based certificate
offering that covers the entire process of delivering training, including assessment,
preparation, creating a positive learning environment, facilitating learning, and evaluating
learning. Founded in theory and focused on practice and application, this program will develop
your professional capacity in this delivering training area of expertise.
Program Benefits
•  connection to a cohort of learning professionals
•  a complete learning prioritization inventory tracking your professional growth in delivering
training
•  industry-recognized certificate
•  experience with 3-4 practice deliveries
•  a video of your final training delivery with individualized feedback and analysis
•  a robust participant guide, tools, resources, and templates to use back on the job
Our internationally recognized programs and facilitators are the best in the field of learning.
They are:
Relevant. Our content is consistently monitored by instructional designers and subject matter
experts to bring you the latest tools, information and contacts so you can succeed in your
position.
Valuable. Nowhere else will you find an incredible return on investment for your time and money
as well as access to high-caliber solutions and expertise.
Applicable. We design our education programs with concrete and applicable learning objectives
and outcomes so you can get right to work on solutions when you return to your job.
Innovative. We offer education programs in a variety of formats to fit your training and
budgetary needs, including online, in person, blending and customized onsite offerings.
Experienced. Your trainer is a renowned author, selected for national and international speaking
engagements and consult for the Fortune 500.
ROSSGROUPCONSULTING

ROSSGROUPCONSULTING
Now, Ross Group Consulting is bringing these
awesome opportunities to YOUR area!! The
‘Stellar Performance’ train the trainer course
will give you all the fundamental tools to
function as a professional corporate and/or
contract trainer!
Work for a company, or work independently as
a contract trainer! 25 interactive and
informative modules that include:
=> Adult Learning Theory
=> Cognitive Domains
=> Questioning Techniques
=> Giving and Receiving
Feedback
=> Managing Diversity
=> Leadership vs Management
MUCH, MUCH MORE!!!
Upon completion of the course, you will also
receive the following:
=> Registration with all top
trainer contracting companies
in the United States.
=> Accounts with all major hotel
chains, airlines and auto rental
agencies.
=> On Going Assistance with
Resume Building and
Interviewing Skills.
TRAIN TO BE A L.E.A.D.S TRAINER TODAY!!
(Leadership Educational And
Developmental Specialist)

This single course certificate program will
offer many professionals the ability to pick up
valuable corporate training skills without
committing to a lengthy, formal degree
program. This program will especially appeal
to managers or small business owners who
have worked their way up through an industry
using significant on-the-job experience in lieu
of a traditional degree in their field. We will
focus on specific corporate training topics like
workplace violence, sexual harassment and
diversity or larger skill sets like public
speaking, giving and receiving feedback, adult
learning theory and leadership 101.
Upon successful completion of the course,
you will have the options of:
Becoming a Corporate Trainer!
Companies today are turning to experienced
in-house corporate trainers to meet their staff
development needs. In-house corporate
trainers enjoy the advantage of watching their
students grow and evolve over time. They can
see the results of their work play out in terms
of sales results or improved customer service
ratings. Evaluating those figures, they can
expand and adapt their training programs to
provide more effective learning experiences
for new hires. They can also design remedial
programs for employees who have not met
company expectations.
ROSSGROUPCONSULTING
Become a Contract Trainer!
More and more companies are relying on
corporate training specialists to educate their
customers on the proper use of their services
and products. Especially in the software industry,
where updates and revisions can potentially
confuse and irritate customers, these roving
groups of trainers drop into client worksites and
make sure that their customers' teams can
properly integrate their products to meet their
goals.
In addition to traveling to client facilities,
contract trainers can also work from centralized
locations. From the corporate hub, they design
and improve customer training programs, which
can be delivered on a central campus or through
distance learning. As an extension of customer
support, a good contract trainer can head off
future drains on a company's resources by
ensuring that customers do not require further
assistance after their training session has
ended. Companies that invest in expanding front-
end training can often recoup huge savings from
their annual customer support budgets.

ROSSGROUPCONSULTING
BUT, I’M ALREADY A
TRAINER!!
You may already be a trainer,
working on your job for a number
of years. Is this course right for
you?? The answer is YES!
Ross Group Consulting’s train the trainer
course is great for those that find themselves
feeling some or all of the following:
=> Poor communication with your classes and
your managers.
=> Improper planning before and after class.
=> Stereotypic assumptions of your
participants.
=> Unrealistic expectations.
=> Disorganized.
This class will re-energize you and give you new focus, new excitement and a new
drive to ensure learning takes place in each and every class you teach!!

ROSSGROUPCONSULTING
Trainers set the foundation for any company with their
professionalism and knowledge. Trainers create lasting
impressions on your employees, inculcating them with
their company’s values and expectations, as well as
ensuring that employees have the necessary skills set to
succeed. In the world of call center training, the role
and value of trainers is incalculable. A motivated and
competent trainer can mean the difference between
success and failure for your organization as the training
and future ability of hundreds of agents is dependent
on their time spent with the trainer.
The Stellar Performance training course will ensure that
you and/or your trainers are exposed to the most up-
to-date training methodologies, approaches and
techniques, providing clear examples and case studies
of how these can be implemented in your training
environment. With a Train the Trainer course, you and/
or your trainers will be able to translate their
professional knowledge and experience into
learnable outcomes for your employees. Ross Group Consulting’s Train the Trainer
course will have immediate and long- term benefits to the quality of your employees’
performance. Using a combination of published and Ross Group-unique materials
and methodology, we design and deliver programs that will meet the needs of you
and your organization.

ROSSGROUPCONSULTING
THE TIME IS NOW!!
A corporate trainer, sometimes referred to as an instructional designer or business
analyst, is a professional who designs training programs and instructs employees on a
range of topics. These professionals work for organizations that require standard
training and other types of development for their employees. The trainer seeks to ensure
employees understand the organization's mission and values, They also strive to improve
the productivity and efficiency of the workforce. Average salaries were reported by
PayScale.com in January 2011 based on a survey of 556 people in this occupation.
The average salary ranges from $46,426 to $70,780 per year. Some employers offer
other compensation such as bonuses and profit sharing. Average annual bonuses range
from $1,049 to $5,042 and average profit sharing from $1,628 to $5,042 per year. Of
those working full-time for an employer, 89 percent reported receiving health care
benefits and paid time off.
Although some corporate trainers are full time employees of organizations, others are
self-employed or work on a contractual basis.
Those working as contractors earn average annual
salaries from $60,028 to $91,010 and those self-
employed earn average salaries from $36,973 to
$27,500 per year. Of those employed full-time
reporting their wages to PayScale, most work in
industries such as financial services, educational institutions, information technology,
health care and insurance. The highest wages
were reported in the information technology
services industry, where corporate trainers
earn average yearly salaries from $48,648 to
$71,244. Educational institutions pay average
salaries ranging from $45,033 to $65,487 per
year, and the health care industry pays average
salaries ranging from $46,423 to $67,574 per year.

Our best practices, techniques and processes are so effective, in 2008, President
Barack Obama’s transition team actually reached out to us for information and ideas
regarding teacher and corporate trainer development!
ROSSGROUPCONSULTING

This 8 week train the trainer series teaches trainers how to strengthen their facilitation
and delivery skills, leadership abilities and ensure that learning is taking place. There
are over 25 modules that will offer trainers all the tools they need to effectively manage
the training/leadership function and serve as a model for your participants and peers to
follow. Also included will be:
=> Role play exercises with real life scenarios
=> Train backs with assessments of your performance
=> Games and activities
=> Access to hiring agencies
=> Account access to airlines, hotels and auto rental agencies
=> Ongoing access to current hot job leads all over the world!!
Register today, classes starting NOW!!
Visit rossgroupconsultingllc.com or call 832-577-6445!
100% financing for
those that qualify!!
ROSSGROUPCONSULTING

In 8 to 10 weeks, you will get:
ü  Over 27 interactive and effective state of the art modules dealing with adult
learning, training and development AND leadership.
ü  Job aids and mini modules addressing current industry topics, changes and
innovations.
ü  Internationally recognized certification as a Certified Business Professional.
ü  Daily role play exercises, train backs, and real life applications.
ü  Connection with all agencies within the U.S. that hire contract trainers.
ü  Registrations with all major airlines, auto rental agencies and hotel chains so you
can accumulate points and miles immediately.
ü  Video of your training.
ü  Video resume.
ü  Membership with the American Society for Training & Development.
ü  Access to our world wide job board where you will get daily postings on HOT jobs
in training and development.
ü  Professionally designed resume and interviewing skills training.
ü  Free book, Words of Encouragement for Teachers and Trainers by Todd Ross.
ü  Access to sites and agencies that support and supply professional teachers and
trainers.
ROSSGROUPCONSULTING

WWW.ROSSGROUPCONSULTINGLLC.COM

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses the specific ways that adults learn by giving you a
practical overview of the entire training function. Topics include What Adults
Learners Like, What Adults Don’t Like, Trainee Personality Traits and The
Cognitive Domains of the Adult Learner. Participants will be encouraged to
‘learn through discovery’ through role play exercises and effective questioning
strategies.
COURSE OBJECTIVES
Provide an environment where the principles of adult learning can actually be
applied. Create training that is state of the art and applicable to today’s
workforce. Deliver material so that learning not only takes place and retained,
but applied in the participant’s future classes. Leave the participants with
materials for ‘after the class’ reference and performance tracking.
TARGET AUDIENCE
New trainers that want to ensure that learning actually takes place with their
adult learners. Anyone that trains to the adult learner.
EXPECTED OUTCOME
This course will give all participants the tools necessary to be able to train to all
adult learning styles through understanding the theory of adult learning and
completing a competency based activity. They will be able to influence the
participants to want to learn by providing an environment under which learning
can take place. They will know what successful training/learning looks like.
ADULT LEARNING STYLES
Todd and his staff are very knowledgeable.
The class definitely was not boring and kept
our attention. He is one of the best trainers I
have ever had!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This in depth course addresses the specific ways trainers address their
participants. From using a proper tone with their groups, to how to enunciate to
how to avoid speaking too fast or too slow, this course will ensure your trainers
are able to properly communicate and articulate with their classes.
COURSE OBJECTIVES
To be able to effectively communicate with the training class and deliver course
materials so that learning takes place, retained and used at the employees
workstation. Gives practical speaking skills to assist your trainers projecting
confidence and enthusiasm. Verbally communicate to participants on all levels
of understanding and comprehension, regardless of geographical origin, current
place of dwelling or professional industry they work in.
TARGET AUDIENCE
EXPECTED OUTCOME
This course will give all participants the tools necessary to be able to
communicate with all adult learners through proper communication.
Participants will be able to understand and identify with the presenter, therefore,
be able and encourage to allow learning to take place.
COMMUNICATING WITH THE CLASS
Todd Ross did a commendable
job! He kept the class involved
in the content and participating in
the class, his skills are
impeccable!

ROSSGROUPCONSULTING
COURSE OUTLINE
This is the course that will separate the regular trainer from the Stellar
Performance L.E.A.D.S. Trainer! This course details the tools needed to become
a leader of people, and a manager of projects. Good management skills are a
start, but that’s not what makes you a leader. What makes you a leader is the
willingness of others to follow you. And this requires respect,. Admiration and
many other intangibles that go into true leadership. Fortunately, even though
not everyone is a ‘born leader’, every person has the potential to become a
leader. Topics include, leadership vs management, habits of a good leader,
reasons why trainers and managers fail to succeed, communication skills and
giving and receiving feedback.
COURSE OBJECTIVES
To arm the trainer so they can ensure learning takes place and serve as an
example of a leader for your participants and peers to follow. Will have the
ability to determine causes and solutions to job performance problems.
Participants will also be able to select the most effective instructional methods.
TARGET AUDIENCE
This program is particularly appropriate if you are a trainer, supervisor, manager
or senior manager. This course will offer you a deeper understanding of all
functional areas and an appreciation of a leader’s role in the workplace.
EXPECTED OUTCOME
Trainers will serve as the core of the management function through superior
leadership techniques.
LEADERSHIP –VS- MANAGEMENT
I
think
my
trainer
made
an
otherwise
diﬃcult

transi5on
from
sales
to
being
a
trainer
very

easy!

ROSSGROUPCONSULTING
COURSE OUTLINE
This module drills down to the essence of feedback, it’s purpose and it’s usage.
The course addresses the 4 types of feedback, positive (propelling), neutral
(orbiting), negative (malfunctioning) and corrective (aborting).
COURSE OBJECTIVES
Each participant will be provided the tools necessary to be able to offer any of
the 4 types of feedback as they relate to any given situation or scenario that may
arise. Deliver feedback so that learning not only takes place and is retained, but
applied in the participants production area.
TARGET AUDIENCE
For new training professionals and for other trainers that want an overview of
the entire training function. Anyone that trains or leads adults in the workplace.
EXPECTED OUTCOME
The participants will feel comfortable giving feedback to anyone involving any
kind of situation. They will be able to influence the participants to want to learn
how to give feedback by providing an environment under which they can role
play and learn through discovery.
GIVING AND RECEIVING FEEDBACK
Mr. Ross provided the best training atmosphere
that I’ve experienced since I have started with this
company. It would behoove the individual reading
this comment to take this course and have Todd
as their trainer. His curriculum is far more superior
to the ones provided by the company now!! Job
well done!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses the sensitive issue of treating all employees equally
regardless of race, sex, age, national origin, religion or disability. Topics
include, The Civil Rights Act of 1964, The Equal Pay Act of 1963 and dealing with
protected classes. Participants will be engage in real life role play scenarios that
will encourage ‘learning through discovery’.
COURSE OBJECTIVES
The purpose of this chapter is to review the major laws and how they affect the
way the managers lead their teams on a daily basis. As a manager, trainer or
supervisor, are accountable for knowing the laws and maintaining the laws to
treat all employees fairly.
TARGET AUDIENCE
All employees, both exempt and non-exempt.
EXPECTED OUTCOME
All participants will have a firm understanding of state and local government
laws and how they are very similar to federal law, as well as understand that it is
common for states to prohibit discrimination based upon race, sex, color, age,
religion, national origin, disability and veteran status.
EQUITABLE TREATMENT
What an excellent trainer!! He
taught the course in a
professional and funny way
without loosing his focus!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses the specific ways that adults from different backgrounds,
different national origins and different genders should be respected and treated
in the workplace. In depth topics include diversity vs affirmative action,
manager actions to diversity, ways to learn about other cultures and questions
and answers.
COURSE OBJECTIVES
The participants will be able to provide an all inclusive environment that is fun,
interactive and conducive to learning. They will be able to manage an
environment that is comprised of multiple cultures.
TARGET AUDIENCE
All employees.
EXPECTED OUTCOME
Trainers, supervisors and managers will know and be able to explain the
differences between equal employment opportunity, affirmative action and
diversity to their participants.
MANAGING DIVERSITY
Todd was a wonderful surprise and welcomed
exception to the normal training I have been to.
He fit right in to our team element and made the
class fun through freedom of expression, yet he
didn’t allow the class to go off track. Any training
that Todd Ross facilitates, I want to be a part of!!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course deals with hands on application of the content and is especially
tailored for the kinesthetic learner. It includes role play exercises, safety and
simulation sessions debriefing.
COURSE OBJECTIVES
Your participants will be equipped to facilitate role play exercises, break
participants into smaller, more interactive groups and provide this in an
environment that is safe.
TARGET AUDIENCE
EXPECTED OUTCOME
Participants will be able to apply their knowledge in real life scenarios that will
assist in the learning process, especially for those kinesthetic learners.
HANDS ON REAL LIFE APPLICATIONS
Todd
is
an
outstanding
trainer
and
mo5va5onal

speaker,
our
company
could
beneﬁt
from
having

him
as
a
manager
here!!

ROSSGROUPCONSULTING
COURSE OUTLINE
Sexual harassment and creating a hostile work environment is discussed in this
course in the most up front, no non sense fashion possible. EEOC views on
harassment are discussed as well as the manager’s role in preventing it. The
most common questions will be answered; is it ever OK to hug someone at
work? Are compliments ever appropriate? How much joking around is
acceptable? Is it illegal for employees to date?
COURSE OBJECTIVES
Provide a workplace that respects all employees and is free of harassment
including sexual harassment. Take preventative measures regarding harassing
activity and conduct. Remedy any such incidents should they occur in the
course of employment. Ensure that such incidents do not jeopardize
employees, your customers, or the company.
TARGET AUDIENCE
All employees.
EXPECTED OUTCOME
Your employees will know that harassment includes any degrading or offensive
conduct, either verbal or physical, that is based upon a person’s sex, color, race,
religion, national origin, age or disability.
ADDRESSING HARRASSMENT
Todd
is
such
an
excellent
trainer!

He
answered
ques5ons
thoroughly

and
kept
it
enjoyable!

I
like
that
he

made
his
expecta5ons
known
up

front.

He
was
very
respecDul
of
our

5me
and
professional
needs!

ROSSGROUPCONSULTING
COURSE OUTLINE
All leaders need to know how to manage this function in the workplace today.
Participants will learn how to identify the outward signs of violence, the different
stages of violence, steps to take once violence has been identified and/or
commenced and how to work with HR and Security to provide a safe working
environment.
COURSE OBJECTIVES
To provide the training necessary for participants to be able to provide a safe
working environment and properly identify and address violence when/if it
occurs. Also provide a step-by-step job aid for addressing all types of behaviors
that can lead to workplace violence.
TARGET AUDIENCE
All employees.
EXPECTED OUTCOME
This course will give all participants the ability and confidence they will need in
order to address any and all workplace violence head on. Hands on, realistic
role play exercises will prepare the participants for potential violent offenders.
WORKPLACE VIOLENCE
Mr. Todd Ross was exceptional in the
delivery of this material. I not only got a
lot out of the course, but enjoyed being
there everyday!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses all aspects of teambuilding. Topics include trainer’s
expectations of the class, employees expectations of the supervisor, effective
employee interaction, team motivation, how to deal with non participatory
behavior, effective praising and handling employee burnout.
COURSE OBJECTIVES
To provide an environment that is consistent, interactive and motivating.
Participants will provide a classroom experience where attendees will be praised
for positive behaviors, prevented from burning out and perform in a stress free
workplace.
TARGET AUDIENCE
For new trainers, experienced instructors, facilitators, and speakers who wish to
sharpen their leadership and presentation skills.
EXPECTED OUTCOME
Trainers will be able to create a classroom environment that is interactive and
stress free. The participants as well as the trainer or manager will know what is
expected of them.
TEAMBUILDING
Having Todd Ross as a trainer has been
wonderful, he is an awesome trainer!!
He was able to make the course as plain
and as easy as possible. His words of
wisdom and encouragement made the
class much more enjoyable as well.
This class was excellent!!!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course details items and topics that adult learners don’t like and could
potentially prevent optimal learning. Topics include yelling and barking orders,
subject knowledge and deceptive behaviors on the part of the trainer.
COURSE OBJECTIVES
Provide an environment where all participants can learn in an environment that
is free of barriers and obstacles that can prevent learning from taking place.
TARGET AUDIENCE
EXPECTED OUTCOME
Trainers will be able to facilitate classes that are free from obstacles and barriers
that can prevent adults from learning.
WHAT ADULT LEARNERS DON’T LIKE
GREAT
INSTRUCTOR!!!

If
all
instructors
were
like
Todd

Ross,
I’d
s5ll
be
in
school!!

Very
relaxed,
adult
and

professional!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course details the overlooked areas of getting your class prepared for
training. Questions answered include how many participants will I have?
What’s the best way to arrange my seats? Do I have any games to play? Having
these answers will make your class go much smoother.
COURSE OBJECTIVES
This course will move the trainer to prepare for training class in such a way that
there is adequate seating, proper line of sight, sufficient training materials, as
well as things like proper lighting and trainer tools.
TARGET AUDIENCE
For new training professionals and for those trainers that want a broader
overview of the entire training function.
EXPECTED OUTCOME
Participants will come to a class that is properly set up and conducive to
learning.
GETTING PREPARED FOR CLASS
Top notch instructor! Professional,
knowledgeable and used a good mix of humor
and firmness to manage the class! Unfortunate
that other departments won’t get the
opportunity to benefit from his skills and
wisdom!

ROSSGROUPCONSULTING
COURSE OUTLINE
Detailed in this course are the timeless and ever so important questions, how am
I getting compensated for being in this class, how long will I be in here, how will
this class help me improve my job performance and who are you, what qualifies
YOU to train me? These are questions that are very rarely anticipated, but
always asked.
COURSE OBJECTIVES
Address the questions that can waste valuable class time, start heated
conversations and/or prevent learning from taking place. Get all participants on
the same page at one time, but more importantly, at the same time. This also
allows the trainer to take control of the environment quickly. The importance of
designing road maps and icebreakers to "kick-start" your courses.

TARGET AUDIENCE
EXPECTED OUTCOME
This course will give all participants the information needed so they can give
their full attention to the instructor and the course content. This will also serve
as a prelude to your class so you an see how to adjust your course design and
delivery to appeal to all styles.
COMMUNICATING INSTRUCTIONS
What an excellent class this was!! Not only did I get
the skills I needed to get the job done, but I also had
fun doing it!! Very motivational…you can tell they
care about us!!

ROSSGROUPCONSULTING
COURSE OUTLINE
Participants will be introduced to effective movements around the classroom
and it’s importance in the learning process. Included in the course is the effects
of sounds waves in learning, question acknowledgement, gestures and nervous
habits.
COURSE OBJECTIVES
Provide an classroom environment that is fun, interactive and conducive to
learning through the proper usage of facial gestures and body language.
Determine causes and solutions of nervous habits. Create maximum learner
participation by effectively selecting the best trainer strategy. Monitor their
personal characteristics of movements, eye contact, mannerisms, and
expression.
TARGET AUDIENCE
For new training professionals who want to ensure that adult learners get the
most out of training.
EXPECTED OUTCOME
You will have tips and techniques that will enable you to create a confident
presence in front of your group. Your personal characteristics will be diagnosed
for areas of improvement.
MOVEMENT
My trainer, Todd Ross, brought so
much energy and motivation to this
course! I actually looked forward to
coming to class everyday!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course teaches trainers how to prepare for classes that are to be held in
public facilities, i.e. hotels, MicroTek and/or any other outside location.
COURSE OBJECTIVES
To enable the trainer the ability to train classes off site the same way as they
would in their home facility.
TARGET AUDIENCE
For experienced instructors, facilitators, and speakers who wish to sharpen their
presentation skills.
EXPECTED OUTCOME
Participants will be able to train in off site facilities with confidence related to
proper preparation and planning.
TRAINING OFF SITE
Todd is the very best instructor I have every had!
He engaged the class, figured our strengths and
weaknesses and made sure everyone understood
before he moved forward.

ROSSGROUPCONSULTING
COURSE OUTLINE
In this course, participants will be thoroughly trained how to reward trainees.
Rewards and recognition are powerful motivators, but they must be used wisely
or they can backfire. This course shows how positive reinforcement techniques
can keep your people on track and improve morale at little or no extra course.
And how when the wrong things get recognized, employees can become
confused and demoralized. They will learn how to reward with little or no money,
how to use rewards to drive performance and how to use games and icebreakers
as an additional way to reward.
COURSE OBJECTIVES
Trainers will be given all the tools necessary to use rewards to assist in the
learning process and in classroom management.
TARGET AUDIENCE
EXPECTED OUTCOME
Classes will be interactive, participants will be attentive and learning will be
more apt to take place.
REWARDS
Mr. Ross made the class fun and
exciting with his wonderful sense of
humor! He was never boring, you
could never fall asleep in his class! It
was truly a pleasure being trained by
him!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses the very important topics of drug and alcohol abuse in
the workplace. Topics include legal questions to ask if substance abuse is
suspected, warning signs of substance abuse, and extensive questions and
answers.
COURSE OBJECTIVES
Provide an environment where the use of illegal drugs and alcohol can be
identified and properly/legally addressed.
TARGET AUDIENCE
All employees
EXPECTED OUTCOME
Participants will be equipped with the tools necessary to be able to identify
those that are suspected drug and alcohol abusers as well as the confidence to
address it properly.
SUBSTANCE ABUSE
I so enjoyed my instructor and his different
ways of approaching the material so
everyone could understand and all learn
together. Todd Ross is an excellent trainer
and speaker and I would love to have him
back for another class!!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course details the ways a trainer can make their class interesting,
informative and interactive.
COURSE OBJECTIVES
To get all participants involved in the learning process through open, interactive
communication that is fun and consistent.
TARGET AUDIENCE
For experienced instructors, facilitators, and speakers who wish to sharpen their
presentation skills.
EXPECTED OUTCOME
Learning will take place will all participants. They will learn through discovery
and also know to apply the course content to their actual jobs, providing an
environment under which learning can take place.
THE 3 i’S
Todd is an attention getter! We talked
about real life stories and scenarios that
pertained to what we were doing and were
going to do. He is a fabulous speaker and
hope to see him back!!

ROSSGROUPCONSULTING
COURSE OUTLINE
In this course, trainers and mangers will learn the most important piece of their
jobs…following up and communicating class activity.
COURSE OBJECTIVES
To teach the trainer and/or manager the art of communicating in class activity.
They will learn the 4 Ways To Communicate, proper reporting (daily, weekly and
monthly) and hosting follow up sessions. Assist trainers in marketing
themselves and their departments.
TARGET AUDIENCE
All members of management.
EXPECTED OUTCOME
Trainers and/or managers will be able to communicate the daily/weekly/monthly
activities of their classes as well as on going announcements of the teams
actions. The team will be identified as the cornerstone of the organization’s
performance.
FOLLOWING UP
Todd is such a wonderful instructor!! He
is very knowledgeable about training and
very wise. He knows how to keep the
attention of his students and makes
coming to work fun! He has not only
been helpful with training and
development, but his little nuggets of
wisdom he shares in class can be used
in our personal lives as well. I’m so glad
I decided to take this class!!

ROSSGROUPCONSULTING
COURSE OUTLINE
Outlined in this course are the appropriate and inappropriate ways trainers are to
dress in front of their classes.
COURSE OBJECTIVES
To offer participants solid examples of ways to dress, wear their hair as well as
ways to deal with perspiration and other forms of personal hygiene.
TARGET AUDIENCE
All members of management.
EXPECTED OUTCOME
Participants will provide a good example of how to present yourself in a
professional environment as it pertains to dress.
THE UNIFORM
Todd was great!! He really got the class
eager to learn. He remembered all of our
names and got us going through laughter
and jokes!! Gave me some great life
lessons as well!

ROSSGROUPCONSULTING
COURSE OUTLINE
This course addresses the specific ways trainers can sharpen their training
skills. Topics include questioning techniques, classroom management, different
forms of media (visual, audio and kinesthetic aids), as well as subject
knowledge.
COURSE OBJECTIVES
Provide instructors all the tools necessary to properly train the adult learner and
provide an environment where learning is free to take place. Help avoid
mistakes and errors made by new trainers. Provide plenty of practical skills.
Participants will possess delivery skills that actually motivate their classes,
therefore promoting maximum learner participation.
TARGET AUDIENCE
EXPECTED OUTCOME
Participants will be trained according to their individual learning styles. They
will also be introduced to an environment where learning can take place with
little to no obstacles.
TRAINING 101
This
was
an
overall
produc5ve
and
informa5ve

training
class.

I
learned
what
I
was
supposed

to
learn
and
feel
very,
very
conﬁdent
in
going

back
to
my
job.

The
trainer,
Todd
Ross
was

outstanding
and
should
become
a
permanent

part
of
our
company!

WWW.ROSSGROUPTRAINING-DEVELOPMENT.COM

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ROSSGROUPCONSULTING

EDUCATION:
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LEGAL
DISCLAIMER

Select
one
of
the
payment
opDons
available
to
you.

Total
‘in
class’
fee
is
$6577.33,
and
is
non
refundable.

Total

‘on
line’
fee
is
$4577.33
and
is
also
non
refundable.

If
class
is
cancelled
for
any
reason
by
Ross
Group
ConsulDng

LLC,
100%
of
your
paid
tuiDon
will
be
reimbursed
including
any
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or
applicaDon
fees.

If
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1
or
2
is

selected,
either
total
tuiDon
or
50%
deposit
must
be
submi8ed
and
received
prior
to
or
on
the
1st
day
of
class.

If

opDon
3
is
selected,
financing
must
be
applied
for
and
approved
prior
to
the
1st
day
of
class.

Personal

cancellaDon
within
15
business
days
prior
to
class
start
will
void
50%
of
total
tuiDon
paid
of
$6577.33
or
more.

If
50%
of
tuiDon
has
been
paid,
that
50%
will
be
voided
if
class
is
personally
cancelled
within
15
business
days
of

class
start.

I
have
read
and
understood
the
applicaDon
form,
including
the
applicaDon
instrucDons
that

describe
the
refund

policy,
other
policies,
and
the
placement
service(s).

The
policies
and
ma8ers
set
forth
in

the
applicaDon
instrucDons
are
incorporated
into
and
made
a
part
of
this
enrollment
agreement.

I
hereby
enroll

in
this
class
with
the
understanding
that
THE
LESSON
IS
LEASED
ONLY
AND
ITS
CONTENTS
REMAIN
THE

PROPERTY
OF
ROSS
GROUP
TRAINING,
a
subsidiary
of
ROSS
ENTERPRISES
LLC.

I
SHALL
NOT
SELL,
LEND,
COPY,

SHARE,
RE-‐USE
OR
GIVE
AWAY
THE
MANUAL
OR
ANY
PORTIONS
OF
THE
MANUAL.

The
guidebooks

accompanying
the
training
course
may
be
retained
for
repeated
use,
but
enrollment

in
these
courses
is
subject

to
all
other
terms
of
this
agreement.

Ross
Group
Training,
a
subsidiary
of
Ross
Enterprises
admits
students
of
any
race,
age,
sex,
creed,
ethnic
origin

or
naDonality
to
all
the
rights,
privileges,
and
programs
generally
accorded
to
students
enrolled.

It
does
not

discriminate
on
the
basis
of
sex,
race,
creed,
naDonality
or
ethnic
origin
with
regards
to
students,
trainers,

recruiters
or
execuDves.

Ross
Group
ConsulDng
LLC
does
not
guarantee
job
placement,
promoDon
or
contract
approval
upon
compleDon

of
this
course.

I
also
agree
to
INDEMNIFY
AND
HOLD
Ross
Group
Training,
a
subsidiary
of
Ross
Enterprises
HARMLESS
from
any

and
all
claims,
acDons,
suits,
procedures,
costs,
damages
and
liabiliDes,
including
a8orney’s
fees
brought
as
a

result
of
my
involvement
in
any
course,
class,
workshop,
seminar
or
acDvity
sponsored
by
Ross
Group
Training

or
its
parent
company,
Ross
Enterprises
and
to
reimburse
them
for
any
such
expenses
incurred.

The
undersigned
further
expressly
agrees
that
the
foregoing
waiver
and
assumpDon
of
risks
agreement
is

intended
to
be
as
broad
and
inclusive

as
is
permi8ed
by
the
law
of
the
state
of
Virginia
and
that
if
any
porDon

thereof
is
held
invalid,
it
is
agreed
that
the
balance
shall,
not
withstanding,
conDnue
in
full
legal
force
and
effect.

ACKNOWLEDGEMENT
OF
UNDERSTANDING:

I
have
read
this
waiver
of
liability,

assumpDon
of
risk
and

indemnity
and
agree,
fully
understand
its
terms,
and
understand
that
I
am
giving
up
my
substanDal
rights,

including
the
right
to
sue.

I
acknowledge
that
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am
signing
the
agreement
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and
voluntarily,
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intend
by

my
signature
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be
a
complete
and
uncondiDonal
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of
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and
all
liability
to
the
greatest
extend
allowed

by
law.

_______________________________________________

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Date

ROSSGROUPCONSULTING

The
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training
funcDon.

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This material is confidential and proprietary. This document contains
confidential information prepared or collected for use by employees,
contractors and agents of Ross Group Training. This document may
not be distributed or reproduced without the expressed written
consent of Ross Group Training.

ROSSGROUPCONSULTING

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