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HR Trends
6 December 2017
9 trend
areas
Short desciption
From hierarchy to network / from closed to open
The invasion of smart tech
Globalisation/ Localisation
From X to Y to Z: more generations in the workforce
Making fun is serious business
Purpose before pecunia
Increasing speed: fast eats slow
From Big Bang change programs to small experiments
From intuitive HR to evidence/ fact based HR
Version 2.0 | copyright HR Trend Institute
1. changing shapes of organizations
flatter
from individuals to teams to networks of
teams
holacracy
flatarchy
wirearchy
teal
teams are the basis
Different talent sources
Internal talent
pool
Online
Intermediary
Alumni
Start-ups Self employed
Talent Sharing
from fixed jobs to fluid roles
job crafting
job piling
9
HR Trends Update December 2017
the end of traditional recruitment
profile recruitment selection
offer onboarding start
you hire a candidate and her network
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
16
2. smart tech
man/machine
collaboration
18
19
20
sourcing | recruitment | selection
Explore your potential
HR Trends Update December 2017
HR Trends Update December 2017
25
HR Trends Update December 2017
27
HR Trends Update December 2017
29
HR Trends Update December 2017
31
HR Trends Update December 2017
HR Trends Update December 2017
34
35
36
HR Trends Update December 2017
HR Trends Update December 2017
Joy & pride
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
onboarding
44
HR Trends Update December 2017
od | teams | collaboration
Hitachi Business Microscope
47
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
feedback | learning | wellbeing
52
53
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
59
60
HR Trends Update December 2017
HR Trends Update December 2017
63
HR Trends Update December 2017
65
66
hr operations
HR Trends Update December 2017
69
Enterprise Behavioral Matching
71
72
73
performance management | reward
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
labour relations
HR Trends Update December 2017
Build a digital employee value proposition and simulate change
80
measurement | analytics
Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers
HR Trends Update December 2017
84
HR Trends Update December 2017
A computer with a roof (“The Edge”)
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
algorithm aversion
90
91
3. Globalisation/
Localisation
HR Trends Update December 2017
HR Trends Update December 2017
4. from X to Y to Z:
more generations
in the workforce
or: individualisation
from collective to segments to individuals
Job Profiles Personas A real individual
approach
Techie Tom
Director
Consultant
Entrepreneur
Independent
Demographics:
• Dutch
• 51 +/- 13
• Some money on the bank
• Family, children are students
Goals:
• Make a difference
• Have fun/ learn a lot
• Inspire HR professionals
• Become a guru
Challenges:
• Too many ideas
• Not enough focus
• New = good
Fears:
• Getting old
• Not being able to run
• Routine
What he likes:
• Simple solutions
• To be involved
• Brainstorming
• Being on the stage
5. making fun is serious business
gamification
the consumerisation of HR
from ptb to cx
103
The Employee Experience (or Journey)/ EX
Exploration Onboarding
Organization/
Teams
Performance /
Productivity
Growth Offboarding
Persona
1
Persona
2
Persona
3
Persona
N
Tailored Employee Journeys for each of the personas
What are the moments that matter for Persona 1?
What are the moments that matter for Persona 2?
What are the moments that matter for persona 3?
What are the moments that matter for Persona N?
gamification
HR Trends Update December 2017
107
108
109
110
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
114
HR Trends Update December 2017
HR Trends Update December 2017
HR Trends Update December 2017
118
119
6. purpose before pecunia
change the
world list
(fortune)
HR Trends Update December 2017
At AMAZON
meetings
start with
30 minutes
silence
Zappos HQ in
downtown Las Vegas
“Casual Colision”
HR Trends Update December 2017
Sitting is the new smoking
Visser, Rietveld
& Rietveld
HR Trends Update December 2017
7. From slow to fast
performance management old
• slow
• top-down [manager > employee]
• paternalistic
• organizational driven [org > boss > employee]
• ratings
• complex
• actionable?
• connected to pay
129
what we see today
yes
• frequency up
• use of apps
• multi-rater
• moving away from ratings
• ”good conversations”
• superficial
• relying on humans
• internal focus
?
• granular feedback?
• use of technology?
• performance consulting?
• transcend org boundaries?
130
Performance
Consulting
Performance: not a Bell curve,
but a Power Law distribution
Performance
Number of people
Would you hire this person again?
8. from Big Bang change programs
to small experiments
134
Tribes/ Chapters/ Squads
9. from intuition to evidence-based
The Vitesse example
Accenture Sweden: diversity
HR Trends Update December 2017
8 HR major trends for 2018
1. From PTB to EI
2. Renewed focus on productivity
3. Power to the people
4. The end of fixed jobs
5. Learning in Real time
6. Hospitality and `service
7. Shrinking HR teams
8. Letting go
- hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
141
some final remarks
Human nature does not change (so fast)
What are people looking for?
• Security
• A sense of belonging
• Clear goals
• Being heard
• Challenges
• Success
• Support from the top
• Attention
• ……..
• ……..
Back up slides
The HR Plan
A. What is the
strategy?
A’. What
are the
current
issues?
B. What are the
capabilities need to
strengthened?
• Leadership
• Technical/Functional
• Operational
C. What is the required
culture, to avoid issues
and to be successful?
D. What is
the gap
with the
current
situation?
Clever use
of
People
Analytics
E. What are the
priorities?
What is the plan?
• Focus!
• Preference for high impact/
low effort initiatives
F. What capabilities and what
organisation are needed in HR to
implement the plan?
• Mission/ vision
• Roles & responsibilities
• External partners
• Program/ project mgt
• Communication
• Measurement
• HRIS
Recruitment/
Selection
Staffing/ Succession
Mgt
Training/
Development
Talent Development
Performance Man
Compensation &
Benefits
Internal
communication
HR Trend
Scan
Clever use
of
People
Analytics
146
Basic architecture HR
HR Trend Institute 2016
CHRO
Innovative
HR
Service
Providers
HR advice
Designing and driving
the HR agenda in the business
Pool of limited number of high level HR
advisors (HR generalists).
Focus:
HR strategy: what are the most
effective interventions (organisation/
people) that will help the strategy
implementation?
Yes:
• Strategy
• Workforce planning
• Staffing key positions
• Succession management
• Talent development
No:
• Employee relations/ individual
advice
• The go to person for all kind of HR
related questions
HR Operations
Delivering world class HR services to management and employees
Manager and
employee self
service portal
(HRIS)
HR specialists
HR call center
Comp & Ben, incl
global mobility
Recruitment
Analytics
Talent
Training & Dev.
HR Administration/ Payroll
1. Profile
• What are the relevant characteristics of top
performers? (inside/ outside)
• What personalities fit in our culture?
• Based on data, not assumptions
Candidate pool
2. Machine: go find
candidates!
3. Chatbot: test the appetite,
and do some simple checks
(24/7, a bot with personality)
4. Online tests, assessments
and experience
(24/7, fun to do)
5. Meet some people!
Hire the best
Employer Branding
Community Management
Preparing the pool 6 . Onboarding
7 . Work, learn and develop
8 . Track performance, and
use data to refine the profile
Capability
Pool 2
Capability
Pool 2
Capability
Pool 3
Capability
Pool 4
Capability
Pool 5
Capability
Pool 6
Capability
Pool 7
Sourcing/
Staffing
The Organization,
build from teams
150
HR Trends Update December 2017
HR Trends Update December 2017

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HR Trends Update December 2017

Notes de l'éditeur

  1. Het volgende trend gebied. “Making Fun is serious business” Dit het Google kantoor in Amsterdam Zuid. Geheel ingericht in Nederlandse stijl. Google wil trouwens graag dat iedereen naar kantoor komt! Ontbijt en lunch worden gratis geserveerd.
  2. Bij Zappos kan je via internet schoenen kopen. Zappos heeft het hoofdkantoor neergezet in ‘downtown’ Las Vegas. Dit is een achterstandswijk, in schril contrast met he gebied waar de bekende hotels en casino’s staan. Door hun hoofdkantoor hier te plaatsen, helpt Zappos het gebied te ontwikkelen. In de buurt onstaat nieuwe activiteit: printshops, coffee shops etc.
  3. Scrum (zo genoemd naar de scrum van rugby, dus geen afgkorting) is een werkwijze die is gestart in IT. Aan het werk, en het werk uitvoeren in ‘sprints’ van een paar weken. Snel terugkoppeling naar de klant, waar nodig aanpassingen maken, en weer door naar de volgende sprint. Scrum (of andere methodieken van ‘Agile’ werken) zijn sterk in opkomst. Ook in het gebied HR goed toepasbaar!