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Tonia D. Davis
1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com
CARDS RELATIONSHIP MANAGER
 CAREER S...
Tonia D. Davis
1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com
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 Manage Card and Statemen...
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Tonia D Davis professional resume 2016

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Tonia D Davis professional resume 2016

  1. 1. Tonia D. Davis 1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com CARDS RELATIONSHIP MANAGER  CAREER SUMMARY Over 17 years of impressive success in banking operational functions. Proven experience in leading large scale projects, from inception to successful completion, while making sound strategic decisions. Passionately striving towards constant improvement Excellent leadership, organization, and people management abilities. AREAS OF IMPACT Strategic Business DevelopmentOperations ManagementTeam Development Standard Operating ProceduresProject ManagementSystem Changes Client ResolutionsResearch and Reporting| Vendor Management Objective- Utilize strong successful leadership and managerial experience in corporate operations. Establish quality, and financial operational standards to produce a positive impact on overall performance of the organization. PROFESSIONALHISTORY UBS (Americas) Nashville, TN Cards Relationship Manager 2015-present Non-Fraud Dispute SME & Vendor Relationship 2013-2015 Manager NOTABLE ACHIEVEMENTS:  Manage multiple Vendors and collaborate with multiple Vendor relationship managers, both internally and externally, to support the UBS cards program.  Ensure strict governance to contractual service level agreements through daily, weekly and monthly reporting.  Manage Vendor invoices, collateral inventory, change management, issue management process.  Act as the liaison between the Business areas and he Operations Group.  Manage and work with other groups internally to standardize governance models, risk management and management reporting.
  2. 2. Tonia D. Davis 1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com Continued…  Manage Card and Statement fulfillment as well as system.  Consult with Business and Operations areas for cost reduction and service/process gap analysis  SME & Manage Credit/Debit Card Non-Fraud Dispute Avenue Bank Nashville, TN AVP- Deposit Operations Manager 2012-2013 AVP- Loan and Deposit Operations Manager 2007-2012 NOTABLE ACHIEVEMENTS:  Researched and developed new strategies to achieve company goals and objectives  Developed and implemented operational functions essential for increasing bank productivity  Evaluated and established standards and guidelines that were to be followed by client service teams, loan department, and deposit operations departments  Monitored company policies and developed new operational procedures in order to increase efficiency  Successfully developed cross-functional goals that support the organizational goals and strategies.  Successfully assisted in launching operations department.  Managed and supervised business operations on a daily basis including, wires, reconcilement, loan maintenance, deposit maintenance, system maintenance, reporting, team training, and audit  Assisted Senior Vice President Operations manager in planning and reporting EDUCATION  Master’s in Business Administration  Bachelors in Business Administration COMMUNITYINVOLVEMENT  UBS Aspire, 2014-present  Tower Committee 2014-present  Toastmaster 2015-present  LLS 2014-present  Junior Achievement 2015  March of Dimes, 2007-present

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