Tonya Jones

Washington D.C. Metro Area United States

Product Development Director (Product Manager) at U.S. Federal Government

Government / Military

I am a self-motivated, project management professional. As a Product Development Director, (Product Manager) for the Internal Revenue Service (IRS) with Online Services team I lead initiatives to improve the customer experiences for Billing and Payment Products. Prior to joining the IRS, I led a successful career of more than 27 years as a dedicated U.S. Postal Service (USPS) employee. My experience spans more than 14 years in management, 8 years in online customer experience project management, and 14 years of USPS field operations. I served in a variety of roles including Customer Service Supervisor, OIC-Postmaster, Operations Specialist and Program Manager. As an Online Solutions Spe...