Personal Information
Entreprise/Lieu de travail
Washington D.C. Metro Area United States
Profession
Product Development Director (Product Manager) at U.S. Federal Government
Secteur d’activité
Government / Military
À propos
I am a self-motivated, project management professional. As a Product Development Director, (Product Manager) for the Internal Revenue Service (IRS) with Online Services team I lead initiatives to improve the customer experiences for Billing and Payment Products. Prior to joining the IRS, I led a successful career of more than 27 years as a dedicated U.S. Postal Service (USPS) employee. My experience spans more than 14 years in management, 8 years in online customer experience project management, and 14 years of USPS field operations.
I served in a variety of roles including Customer Service Supervisor, OIC-Postmaster, Operations Specialist and Program Manager. As an Online Solutions Spe...
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Personal Information
Entreprise/Lieu de travail
Washington D.C. Metro Area United States
Profession
Product Development Director (Product Manager) at U.S. Federal Government
Secteur d’activité
Government / Military
À propos
I am a self-motivated, project management professional. As a Product Development Director, (Product Manager) for the Internal Revenue Service (IRS) with Online Services team I lead initiatives to improve the customer experiences for Billing and Payment Products. Prior to joining the IRS, I led a successful career of more than 27 years as a dedicated U.S. Postal Service (USPS) employee. My experience spans more than 14 years in management, 8 years in online customer experience project management, and 14 years of USPS field operations.
I served in a variety of roles including Customer Service Supervisor, OIC-Postmaster, Operations Specialist and Program Manager. As an Online Solutions Spe...