Session delivered at ESPC18 in Copenhagen The Impact of Digital Literacy on Office 365 User Adoption In this age of digital disruption, we should take a step back and have the digital literacy discussion. The elephant in the room, so to speak. We might have to change our thought process around training and empowering people. This session covers: 1. PC literacy 2. Literacy statistics and ROI on training 3. Eight pillars of digital literacy 4. How Microsoft Office 365 supports digital literacy Benefits of Attending this Session: Get a better understanding of the requirements for user adoption See insights and statistics on training ROI Discover creative ideas for campaigns / Office 365 Roadmaps

2. The Impact of Digital Literacy on
Office 365 User Adoption
Tracy van der Schyff
Microsoft 365 Coach & Catalyst
The Guid Stuff
South Africa
@tracyvds

3. Literacy statistics and ROI on
training
How Office 365 supports and grows digital
literacy skills
Some of the amazing features released in
the last couple of years in Office (that you
most probably didn’t even know about)
Where and how to keep up to date with
new features and releases
How IT, End User & Training roles should change
@tracyvds

4. Literacy
statistics and
ROI on
training

5. PC Literacy Statistics (2011 – 2015)
@tracyvds

6. 1
Level 1
Poor
29%
Use of widely
available and
familiar technology
Email software or a
web browser
Little or no
navigation
required
The problem may
be solved
regardless of the
respondent’s
awareness and use
of specific tools.
2
Level 2
Medium
26%
Use of both
generic and more
specific technology
applications
Online Forms
Some navigation
The use of tools
(e.g. a sort
function) can
facilitate the
resolution of the
problem.
3
Level 3
Strong
5%
Use of both
generic and more
specific technology
applications
Some navigation
across pages and
applications is
required to solve
the problem. The
use of tools (e.g. a
sort function) is
required to make
progress towards
the solution.
0
Below
Terrible
40%
Well-defined problems
One Function
Generic interface
No Navigation
Meet one explicit
criterion
Without reasoning
No transforming of
information
Few steps
No sub-goal
26% of these are not
able to use a computer
at all.

7. @tracyvds

8. @tracyvds

9. Number SalaryRole Per Month Per Day Per Hour Per Minute
75 13 500Receptionist / PA / Admin 1 012 500 48 214 6 027 100
4 250 17 750Junior 75 437 500 3 592 262 449 033 7 484
400 35 000Senior 14 000 000 666 667 83 333 1 389
200 43 500Junior Manager 8 700 000 414 286 51 786 863
50 71 500Senior Managers 3 575 000 170 238 21 280 355
10 150 000Director 1 500 000 71 429 8 929 149
10 200 000Executive 2 000 000 95 238 11 905 198
5 250 000Senior Executive / Board 1 250 000 59 524 7 440 124
5 000 107 475 000 5 117 857 639 732 10 662
3 500 70% of Employees 7 464
NUMBERS
DIGITAL (PC) LITERACY
Company has 5,000 employees.
Based on average salaries they earn 10,662 Jelly Beans per minute. 70% of this
would 7,464 Jelly Beans per minute. 70% Of 5,000 employees is 3,500.
Statistics tell us that only 5% of our employees are power users.
Approximately 70% are not considered PC (digitally) Literate.
Employees can gain up to 33 productive minutes
per day after receiving PC Literacy Training.
@tracyvds

10. 55 Million Jelly Beans
Investment Gain for First Year on a Cost of
7,8 Million
ROI CALCULATION ON TRAINING
>
Gain 62 066 813
less Cost 7 797 234
Investment Gain 54 269 578
divide Cost 7 797 234
ROI 7
ROI Percentage 696%
700%
ROI
PLEASE INVEST IN YOUR GREATEST ASSETS!
@tracyvds

11. ROI on Saving 5 minutes a day (Citizen Developers):
@tracyvds

12. See Navigate DiscoverSearch
#ESPC18 | @tracyvds
Evolution of
Finding
Stuff

13. To learn new
things, we first
must un-learn
the old bad
habits

14. How Office
365 supports
and grows
digital
literacy skills

16. What:
Critical Thinking and Evaluation
"Critical thinking is the identification and evaluation of evidence to guide decision making.
A critical thinker uses broad in-depth analysis of evidence to make decisions and
communicate his/her beliefs clearly and accurately.“
How:
@tracyvds

17. What:
E-Safety
This can also be called ‘internet safety’, ‘online safety’ or ‘web safety’. E-safety is often
defined as the safe and responsible use of technology. This includes the use of the
internet and also other means of communication using electronic media (e.g. text
messages, gaming devices, email etc). In practice, e-safety is as much about behaviour as
it is electronic security.
How:
@tracyvds

18. What:
Cultural and Social Understanding
Information technology has penetrated almost every aspect of our lives, “shrinking” our
world into a global village. Economies and cultures have come closer. People are now
aware of the cultures, traditions, lifestyle, living conditions prevailing in almost every
corner of the world. Interestingly, this is going beyond awareness and into a state of
integration that is a result of cross-pollinated views, ideologies, products and services.
How:
@tracyvds

19. What:
Collaboration
Collaboration is a joint effort of multiple individuals or work groups to accomplish a task
or project. Within an organization, collaboration typically involves the ability of two or
more people to view and contribute to documents or other content over a network.
How:
@tracyvds

20. What:
Curate Content
Unlike content marketing, content curation does not include generating content, but
instead, amassing content from a variety of sources, and delivering it in an organized
fashion. For instance, a content curator is not necessarily responsible for creating new
content, but instead, for finding relevant content pertaining to a specific category and
funnelling this information to readers in a mash-up style. her content over a network.
How:
@tracyvds

21. What:
Proficient Communicator
Communication is simply the act of transferring information from one place to another. It
may be vocally (using voice), written (using printed or digital media such as books,
magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-
verbally (using body language, gestures and the tone and pitch of voice).The ability to
communicate information accurately, clearly and as intended, is a vital life skill and
something that should not be overlooked.
How:
@tracyvds

22. What:
Creativity
Creativity is characterised by the ability to perceive the world in new ways, to find hidden
patterns, to make connections between seemingly unrelated phenomena, and to
generate solutions. Creativity involves two processes: thinking, then producing. There is
no innovation without creativity. The key metric in both creativity and innovation is value
creation.
How:
@tracyvds

23. What:
Practical & Functional Skills
They are practical skills in English, mathematics and ICT that enable learners to deal with
practical problems and challenges. They allow individuals to work confidently, effectively
and independently in everyday life. For example, they help us recognise good-value
deals when making purchases, write an effective application letter, or use the Internet.
How:
@tracyvds

24. Some of the
amazing
features
released in the
last couple of
years in Office

25. @tracyvds
Demo

26. Where and
how to keep
up to date
with new
features and
releases

27. What’s new in Office 365
Office 365 Roadmap
Microsoft Tech Community
Office 365 Training Center
Microsoft User Voice
@tracyvds

28. @Azure @MicrosoftTeams @PowerApps
@ch9 @MSCloud @SatyaNadella
@Microsoft @MSFTnews @SharePoint
@MicrosoftEdge @MSLearning @Skype
@MicrosoftEDU @MSOneNote @WhyMicrosoft
@MicrosoftFlow @MSTCommunity @Windows
@MicrosoftHelps @Office @WindowsBlog
@MicrosoftPress @Office365 @tracyvds
@tracyvds

30. In-App Help
@tracyvds

31. How IT, End
User &
Training roles
should change

32. Product Specialist
Weekly Power User Forum
Power Users
End Users
Monthly Wrap-Up Newsletter

33. Loss of user productivity is the biggest
expense
Invest in your greatest assets
You need to change Induction, IT Support
and how you Train
Stay up to date, know your product,
shortcomings and advantages, communicate
You are not alone. It’s going to be ok, I promise….
@tracyvds

35. Thank
You
#ESPC18 @tracyvds