1. Drivencustomerserviceprofessionalwith10yearsexperienceandapassionfor
qualityandvalue,seekingacareerpositionwithagrowingcompany.
(801)473-1985
southern_gentleman85@hotmail.com
-Setandbrokemanyperformancemetricsgoals.
-Developedandleadmanynewinitiativesonworkingwithclients,includingbestpractices.
-HelpedtobridgethecommunicationsgapbetweenSalesandCustomerSupport.
-Developedaveryloyalclientbasethatrequestedtoworkexclusivelywithme.
-Coachedandtrainedotheragentsonempathyandbuildingimmediaterapportwithclients.
-Coached/TrainedagentsonperformanceandKPI(Metrics)goals.
-Manageddailytimeandtasksforateamof20+agents.
-Tookescalatedcallsandassistedinresolvingissueswhenitexceededmyagentsability.
-Helpedempowermyagentstomakethetoughcallsandresolvethehardissues.
-Consistentlyhadatopperformingteam.
-Scheduledandmanagedongoingtrainingformyagents.
-AttendeddailySupervisormeetings.-AttendeddailySupervisormeetings.
-Generatedanddelivereddailyreports.
-Listenedtoandgradedcallsfrommyagents.Coachedontheresults.
-Leadership
-Energetic
-Empathy
-Self-Starter
-Proactive
-65WPM
-Creative-Creative
-Coaching
-Dependable
-Multitasking
-ContagiousMotivation
-SuperlativeCommunication
-Timemanagement
-Lightningfastlearner
-Rootcauseanalysis
-PC/Appleproficient
-Meetingplanning-Meetingplanning
-Reportgeneration
-Skillscoaching
-Multi-channelcommunication
-Conflictresolution
-Negotiation
-Interview/Hiring
-Travel
-Tradeshowexperience
-Problemsolving
-Organization-Organization
-Recruiting/Training
-Employeedevelopment
-Goalsetting/Strategizing
-ILOVEtheoutdoorsandspendingtimewithmyfamily.
-IearnedmyEagleScoutawardasayouth.
-Iamavolunteerfirefighterandlovehelpingothers.