Learn to utilize cisco unified communications for better collaboration( handouts)

© 1998-2020 NetCom Learning www.netcomlearning.com info@netcomlearning.com 1-888-563-8266
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Learn to utilize Cisco
Unified Communications
for better collaboration
Eli Juárez
NetCom Learning

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AGENDA
Thorough understanding of Cisco Unified Communications
Single Distribution Layer (SDL)
Troubleshooting tools
Unified Communications applications
Sample call flows and case studies
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1998-2022 NetCom Learning www.netcomlearning.com
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UNIFIED COMMUNICATION MANAGER THE “GLUE” THAT BINDS IT
ALL TOGETHER
• Unified cluster for calling and messaging
with 1:1 redundancy
• Centralized dial plan authority
• Centralized SIP endpoint registration
and management
• SIP application integration
• Expressway for firewall traversal and
mobile and remote access (MRA)
• Management and third-party
interoperability with APIs
• LDAP provisioning and authentication
Prime
Deployment
Prime
Provisioning
Smart License
Manager
Collaboration Management Services
Call Control
IM and
Presence
Unified
Communications
Manager
Endpoints
Unified Messaging
Unity
Connection
Expressway-C
DMZ
Expressway-E
Collaboration Edge
APIs
SIP
CCUC
Cisco Meeting
Management
Conferencing
Cisco Meeting Server
Meetings
PSTN
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COMPLETE ENTERPRISE FEATURE SET
Calling Features
• Make call / Answer call / End call
• Mute
• Hold / Resume / Merge / Transfer
• Hold/Resume/Merge/Transfer with DPC
• Local call history
• Native IVR
• Conference
• Distinctive Ring Per Line
• Call Forward
• Single Number Reach
• Extension Mobility
• Click to Call from soft client
• Call Park
• URI based dialing
• Call Admission Control
• Callback
• Call Pickup and Group Pickup
• Multi lines, Shared line
• Boss / Admin
• Call Barge
• Busy Lamp Field
• Call Recording & Monitoring
• Attendant console
• DND
• Logical Partitioning
Contact Center Features
• Agent Greeting
• Silent Monitoring, Whisper Coaching
• Play Zip Tone
Application Programming Interface (API)
• AXL Database API
• AXL Serviceability API
• Computer Telephony Interaction (CTI) API
• Extension Mobility API
• IP Phone Services API (XML Services)
• JTAPI API
• TAPI API
• LDAP Directory Integration API
• Webdialer HTTP API
• Jabber SDK API
• External Call Control (CURRI)
Authentication/Encryption
• Administrative Web Page Authentication
• Multi-level Administration (MLA)
• MLA Intrusion Detection and Notification
• LDAP over SSL
• API Security
• Phone file authentication
• Device Authentication/Encryption
• Single Sign On
• OAuth Token support
Centralized System Reporting, Monitoring
• Audit Logging
• Call Details Record
• Call Management Records
• Cisco Headset Management
• Change of Host/IP from GUI and CLI
• Configurable Logging Banner
• Bulk Administration tool (BAT)
• Device Pool
• Device Search filtering criteria
• Trace file compression
• Video Endpoint Management
• User Device Self-Assignment
• Real Time Monitoring Tool
Administration (Host & OS)
• GUI administration for features/services
• GUI administration for OS
• CLI administration for OS
• Self-care portal for Endusers
1998-2022 NetCom Learning www.netcomlearning.com info@netcomlearning.com 1-888-563-8266
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DEPLOYMENT
One common collaboration
experience
Known technology
with 100M+ users
Dedicated Instance
Cisco® Unified Communication Manager (UCM)
Enterprise calling platform
On- Premises
Hosted Collaboration
Solutions
Unified
Communications
Manager Cloud
Cisco Hosted
New
Offer
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SINGLE DISTRIBUTION LAYER (SDL)
• SDL: All the information happening
between all this processes.
• Call Control: Is responsible for all the
calls passing through the CUCM.
• DA (Digit Analysis): All the translations
and manipulations are being performed.
• CSS and Partitions are being applied.
• Device Manager: Contains the tables of
all the devices connected to the CUCM
Cluster (Phones, Trunks, Gateways, Route
Lists)
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TROUBLESHOOTING TOOLS
• Phone logs/Web interface
• Reporting Portal (CUCM)
• CLI
• RTMT
• Translator X
• Wireshark
• Collaboration Solutions Analyzer
Gateways and CUBEs are also a great input to gather information and traces.
Before using a tool, first gather all the behavior information.
“Divide and Conquer”
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Troubleshooting Tools - RTMT (Real Time Monitoring Tool)
Session Trace Features
• Allows you to search for a call based on calling or called
number
• Does not depend on Call Detail Records (uses calllogs file)
• Session trace only traces SIP sessions (no SCCP, H.323, or
MGCP)
• Can display raw SIP messages
• Uses correlation tags to include all call legs related to the call
selected
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Troubleshooting Tools – Translator X
Features
• Parses through Unified CM SDI/SDL Trace Files (and CUBE,
CUSP, VCS/Expressway,
Jabber IO.X+)
• Drag-and-Drop support for .txt as well as .gz files.
• Decodes SIP, SCCP, H.323, MGCP, Q.Sig, and ISDN 0.931
messages
• Call List based on CDR information in the Traces
• Can generate multi-protocol ladder diagrams
• Sophisticated filtering capabilities (including Session-ID
Support)
• Download for Windows, Mac OS X, and Linux from:
http://translatorx.org/
• NOTE: Do not call TAC for support on TranslatorX (although
many TAC engineers use it
so feel free to mention you're using it)
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HOW TO GET THIS TRACE FILE?
Various Ways to Collect Trace Files
• RTM T Collect Files Recommended
• RTMT Analysis Manager
• RTMT Remote Browse
• RTMT Query Wizard
• OS CLI (file get or file tail)
• file tail activelog cm/trace/ccm/sdl recent
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TROUBLESHOOTING TOOLS – COLLABORATION SOLUTION ANALYZER
Login with CCO to https://cway.cisco.com/csa
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COLLABORATION SOLUTION ANALYZER
Just upload your trace files!
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UNIFIED COMMUNICATIONS APPLICATIONS
Prime Deployment Prime Provisioning
Smart License Manager
Collaboration Management Services
Call Control
IM and Presence
Unified Communications Manager
Endpoints
Unified Messaging
Unity Connection
Expressway-C
DMZ
Expressway-E
Collaboration Edge
APIs
SIP
CCUC
Cisco Meeting
Management
Conferencing
Cisco Meeting Server
Meetings
PSTN
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SAMPLE CALL FLOWS
Basic SIP Call Setup with CUCM
CUBE
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SAMPLE CALL FLOWS
Basic SIP Call Setup with CUCM and CUBE (ITSP)
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CASE STUDY
Unable to Place a Call to (919) 555-1212 Message
“The call could not be completed as dialed"
Use RTMT Session Trace
• Enter *5551212 into Called Number/URI field
• Set time and duration appropriately
• Search Finds two calls
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CASE STUDY
Use RTMT Session Trace
• Double-click to see
message diagram
• Clearly shows the far-
end sends back a
404 Not Found
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CASE STUDY – GO DEEPER
• Enable SIP message debugs — debug ccsip messages
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CASE STUDY – GO DEEPER
• Check to see if the number matches a valid dial peer
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To watch the recorded webinar video for live demos, please access the link:
https://bit.ly/3zMF3iD
RECORDED WEBINAR VIDEO

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RECOMMENDED COURSES AND MARKETING ASSETS
NetCom Learning offers a comprehensive portfolio for Networking
» DEPLOYING CISCO UNIFIED CONTACT CENTER ENTERPRISE (DUCCE) 2.0 - Class Scheduled on Feb 07
» IMPLEMENTING CISCO COLLABORATION CLOUD AND EDGE SOLUTIONS (CLCEI) V1.0 - Class Scheduled on Feb 07
» ADMINISTERING CISCO UNIFIED CONTACT CENTER ENTERPRISE PART 2 (AUCCE2) 2.0 - Class Scheduled on Feb 14
» IMPLEMENTING AND OPERATING CISCO COLLABORATION CORE TECHNOLOGIES (CLCOR) V1.0 - Class
Scheduled on Feb 28
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» Free 1hr Training - The Essentials of CCNA: Master the Latest Principles
» Free On-Demand Training - Validate your Skills with Cisco DevNet Certification for DevOps
» Blog - CCNP Collaboration All-in-one Guide
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