1. Tuchi Yang
tyang3@css.edu
952-388-7128
http://www.homecareagencymn.com
Professional
Objective
To contribute my leadership, business operations management, financial management, and client
relationship management expertise to a successful and growing organization.
Education &
Professional
Credentials
Master of Management, Healthcare Leadership, College of St Scholastica, St. Paul, MN.
Scheduled completion, Spring 2016.
Selected Advanced Coursework, International Finance, University of St. Thomas, St. Paul,
MN, 1999 – 2000.
Bachelor of Arts, Political Science, and Bachelor of Arts, Asian Studies, (Double Major),
with Minor in Speech and Communication, Saint Olaf College, Northfield, MN, 1998.
Authorship,
Publications
“A Journey of a Life Time", 1996, Published in St Olaf College Magazine
"The Road to Hmong Villages" 1996, Published in Ywj Pheej (Hmong newspaper in Twin Cities)
“College Life Experience", 1997, Published in St Olaf College Magazine
"Welfare Reform Impacts for the Hmong”, 1997
Expertise • Bilingual Fluency, English and Hmong, Written and Spoken
• Mastery of Microsoft Office™ Word, Excel, Outlook, PowerPoint, Access
• Financial and Mortgage Retail Operations Management expertise
• Exceptional Client Relationship Management Skills: In-person and telephone
• Cooperative, versatile, flexible, organized, friendly, self-motivated professional
Experience Owner and Chief Managing Officer, Home Healthcare Agency, Roseville, MN, 2014 – Present.
• Overall responsibilities for operations management of my home health care company
• Marketing, promotion, client relationship management, strategic planning, budgeting,
compliance
• Recruiting of clients, coordination of application processes
• Hiring and training of home health aides
• Consistently provide superior quality care for our clientele
Risk Management and Quality Assurance Specialist, Wells Fargo Home Mortgage, 2011 –
2012.
• Key responsibilities for management of all compliance requirements for the Home Mortgage
department
• Conducted extensive research for the department
• Quality assurance and process improvement responsibilities
• Management of the database, entered data into computer ensuring accuracy and privacy
Research Clerk Assistant, US Bank, St. Paul, MN, 2008.
• Conducted extensive research for Mortgage Notes
• Management of the database, entered data into computer ensuring accuracy and privacy
• Management of client files, auditing of loan documentation to ensure compliance
Manager, Mortgage Express Closing, LLC, St Anthony, MN, 2001 – 2008.
• Key responsibilities for overall operations management of the business
• Efficiently and accurately executed closing processes
• Marketing, advertising, sales promotion, and production management responsibilities
• Training and performance management of office personnel
• Direct communication and interaction with Real Estate Agents and Title Companies
Administrative Specialist, North American Mortgage Company, Edina, MN, 1998 – 1999.
• Key responsibilities for quality review of closing documents
• Entered data into the system and managed the database
• Management of shipping and receiving, processing of applications and forwarding to the
corporate office
Volunteer &
Community
Work
• Volunteer Mentor, Hmong Community, Emphasis in Business Development
• Active in Campus Events
References Available Upon Request