The document summarizes several projects under a Unified Communications Program including: 1) An IPTel project to replace phone handsets, voicemail, and PBX equipment while upgrading call center functionality. 2) A Desktop Communicator to provide enhanced collaboration tools like video conferencing and application sharing. 3) A Carrier project to select a single provider for fixed line services to reduce costs by 40%. 4) A Mobility project to standardize mobile devices and support to lower costs by 45% compared to government rates. 5) A Call Accounting project for centralized billing to increase visibility of telecom charges and costs.

1. Unified Communications Program Reference Group Meeting #1 Information Projects

3. Unified Communications Reference Group

4. Unified Communications Reference Group

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