Best Practice Organizer: How to successfully organize vocational training within your company. By: Michael Duck, Senior Vice-President, UBM Asia Ltd., Hong Kong, China

1. BEST PRACTICE ORGANISER:
HOW TO SUCCESSFULLY ORGANISE
VOCATIONAL TRAINING WITHIN YOUR COMPANY
By: Michael Duck
Senior Vice President, UBM Asia
3 March 2010
Taipei

2. Wishing you all the best for
the Year of Tiger!

3.  4QF 2008?
 2009?
 Economy crisis?
 Business challenges?

4. UBM Asia Program (APAC)
 With the economic crisis, UBM Asia focused on enhancing sales in
the region:
1. Better Buyer Relationships
2. Sales Coaching
3. Negotiation Skills
4. Innovation for Business Profits
5. Advanced Selling & Persuasion Skills

5. Coaching Skills Training
• Individual Coaching (One to
One): Delegation &
Performance Development
• Team Coaching: Sales skills
& Reinforcing Team Values

6. Executive Personal Productivity Training
 Implemented in Shanghai office
 For senior leaders
 10 weeks coaching sessions
 Positive feedback and outcome
 More leaders for this programme in 2010

7. Health & Safety: Construction Industry
Safety Card Course – Hong Kong
• The Importance of Safe Work System
• General Duties of Proprietor & Persons
Employed
• Factories & Industrial Undertakings
Ordinance & Subsidiary Regulations
• The Potential Hazards of Works;
Principles of Accident Prevention;
Emergency Preparedness
• Safety in Site Formation & Excavation
• Manual Lifting & Handling; Personal
Protective Equipment; Safety in
Scaffolds
• Working Platforms & Ladders; Control of
Construction Wastes

8. HKECIA Safety Seminar – Hong Kong
• Organized by Hong Kong
Labour Department
• Safety Seminar for the
Exhibition Industry

9. Regional Employees’ Retention Rate
Total Headcount Total Leavers Total Turnover %
Jan 589 2 0.34
Feb 587 13 2.21
Mar 590 8 1.36
Apr 594 9 1.52
May 592 9 1.52
Jun 590 10 1.69
Jul 619 22 3.55
Aug 659 5 0.76
Sep 658 6 0.91
Oct 663 1 0.15
Nov 660 7 1.06
Dec 640 23 3.59
Grand Total 115 1.55%

10. Initiatives from Global Programme
 Business Leaders Programme (BLP)
 UBM Wiki

11. Business Leaders Programme

12. History Business Leaders Programme
Year Number of Location
delegates
 Started in 2001 as “High
US 10
Potential” Leadership
06 18 Europe 7
programme
Asia 1
US 10
 Relaunched in 2006 as Europe 7
07 20
Business Leaders Asia 2
Programme (BLP) followed Australia 1
by 2007 & 2008 US 11
08 20 Europe 7
Asia 2

13. Objectives Business Leaders Programme
1. To develop identified high potential executives for future senior
business leadership;
2. To increase awareness/knowledge of senior UBM management of
the talent within the group;
3. To act as a retention and development tool for high potentials;
4. To give high potentials access to senior UBM management across
the group;
5. To provide greater opportunities for peer networking and cross-
fertilisation around the group; and
6. To encourage and develop a coaching culture across group by
involving senior managers as project sponsors.

14. Content Business Leaders Programme
A. Modules (3 modules around the following broad themes):
1. Exploring Leadership and Strategy in UBM
2. Authentic & Influential Leadership
3. Personal and Organisational Transformation
B. Projects:
1. Delegates divided into project teams to work on projects which
are created to address real UBM business challenges and
opportunities
2. Each project is sponsored by a senior manager within UBM
3. Delegates are required to work on the projects in between
modules

15. Content Business Leaders Programme
C. Coaching:
1. Each delegate is allocated an external coach (from a panel of
3 UK based coaches)
2. 1-2-1 coaching sessions take place during each module
D. Virtual Learning:
1. Since 06, a wiki has been established for the delegates as an
additional means of knowledge sharing, communication and
support
2. For the 08 programme, Books 24x7 has been offered as an
additional remote learning support i.e. online business books,
periodicals, webinars etc.

16. Achievement Business Leaders Programme
Delegates have cited the following learning and development outcomes:
 Increased knowledge of other divisions, exposure to senior level “thinking”, formal
training on key leadership and strategic subjects, opportunity to identify personal
leadership styles and areas for development, access to personal coaching,
opportunity to work on real business projects in unfamiliar areas.
 High calibre external speakers.
 Perspective on my leadership style, chance to focus on my strengths and
opportunities to grow.
 Thinking more broadly and feel empowered to have strategic discussions with my
customers.
 It’s a brutal schedule but the learning is great.
 A clearer understanding of the dynamics of leadership.
 Programme has provided me with an incredible set of tools.
 Each module put my entire role as a leader into perspective.
 A transformational journey.
 The best experience of my business life.

17. Achievement Business Leaders Programme
The following indicates that specific career advancement has been
achieved by some programme delegates:
Year Career Advancement
01 of 5 remaining:
 3 have achieved various promotions.
06 of 18:
 3 have been promoted;
 2 have moved divisions to take on more senior roles; and
 2 others have increased responsibilities within existing roles.
07 of 18:
 3 have been promoted; and
 4 have increased responsibilities within existing roles.

19. Objective
UBM Wiki
1. Connect
 First fundamental factor in our online community's success
 Connect across geographical borders and divisional
boundaries
 Become simple to reach out to people you've never met with
the group
 Find valuable documents
 Joined discussion on work topics
 Solving problems through network of connections within the
company
 The better connected our employees are, the more effective
our organization becomes

20. Objective
UBM Wiki
2. Communicate
 Offers powerful channels for improving the way we
communicate
 Change from one-way communication (top-down) to not only
two-way (people responding to the writer), but to open
discussions among many people, including follow up by the
writer
 Our managers have their written communications invited
response i.e. People comment on the CEO's blog etc.
 Communicating became more about an invitation to think and
join a lively conversation, thus, it's making communications
more effective

21. Objective
UBM Wiki
3. Collaborate
 Learning within the group through collaborating in Wiki
 Saves the company money, leads to more revenue
 Leads to new business opportunities, innovation and
competitive advantage
 Our online community is helping us work together better

22. Achievements
UBM Wiki
Dear UBM posted by the “group CEO” accessible to all with clear
strategy and related news divisions to different business.

23. Achievements
UBM Wiki
Positive responses from UBM employees
 More than 80% users accessed information they need
 63% participants commented they learned useful things through
wiki

24. Achievements
UBM Wiki
Formed a group for Haiti Earthquake Relief
 Share updated information
 Donation drive

25. Thank you!
Q & A Session