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Communication barriers
between the Healthcare
professional & patient
Case Study: Anna, Tom & Sam
By
Onicka Peters-Greenidge
Communication Problems/Issues/Dilemma
Emotional
• Perceptions-Don’t care about safe sex, permissive lifestyle
• Stereotypi...
Discussion
Anna’s hesitancy to share information can delay the process especially if
insufficient information is given – t...
Tips on how to deal with Anna
• Offer counselling
• Encourage her to bring Sam into the office to be diagnosed and
treated...
Conclusion
During any discussions between healthcare provider and patient it is
important to consider any and all communic...
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Communication barriers between the healthcare professional & patient

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Case Study Anna, Tom & Sam

Publié dans : Santé & Médecine
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Communication barriers between the healthcare professional & patient

  1. 1. Communication barriers between the Healthcare professional & patient Case Study: Anna, Tom & Sam By Onicka Peters-Greenidge
  2. 2. Communication Problems/Issues/Dilemma Emotional • Perceptions-Don’t care about safe sex, permissive lifestyle • Stereotyping-All non-heterosexuals are promiscuous, will contract HIV and other STD’s • Fear-of stigmatization Social • Age-should be a responsible stage of females, typically married with children • Female-thought to be in a stable relationship, more emotionally vulnerable than men
  3. 3. Discussion Anna’s hesitancy to share information can delay the process especially if insufficient information is given – the Health care professional (HCP) must provide an atmosphere that is comfortable, private and confidential Anna’s language, word choice may give the impression that she does not really care about what is happening – the HCP’s approach must be non- judgemental yet firm enough to bring about a resolution on the case since it does not only involve Anna Anna’s non verbal cues can suggest that she is hiding pertinent information – the HCP can exercise good listening skills to paint a picture of how Anna perceives what is going on Anna thinks she is judged because of her sexual orientation – the HCP must assure Anna that this is not so by referring to her as a person rather than labelling her a bisexual
  4. 4. Tips on how to deal with Anna • Offer counselling • Encourage her to bring Sam into the office to be diagnosed and treated • Show her the benefits of seeking medical treatment regardless of sexual orientation • Reiterate the need for inclusion of all people types in the healthcare process
  5. 5. Conclusion During any discussions between healthcare provider and patient it is important to consider any and all communication barriers that may occur and deal with them as they come. Keep in mind that proper healthcare can be given once communication occurs Verbal and non verbal ways can be utilized to communicate successfully Offer other avenues of help once it is appropriate THE END

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