1. Patricia Clason, RCC
Center for Creative Learning, LLC
2437 N Booth St.
Milwaukee, WI 53212
www.patriciaclason.com
Patricia@patriciaclason.com
(414) 374-5433
Fx (414) 374-3997
(800) 236-4692

3. First predicted in
MegaTrends (1988)
By John Naisbitt
Defined in this book
>
in 1999
We’re living it now!

4. Emotional Intelligence is
60%
of performance in all jobs.
- Emotional
Intelligence
Quick
Book
15% of success is technical
knowledge, 85% is people skills.
- Carnegie

5. (1) EQ is made of numerous component parts, Females are
particularly higher in some – but not all;
(2) The largest gap is in the capacity to predict the
emotional consequences of actions allowing women to be
more strategic with feelings;
(3) In key aspects of EQ, women in leadership roles are
even further ahead of their male counterparts, suggesting
that these differentiators may be essential for females to
advance their careers.
SixSeconds.org
A new analysis of over 24,000 leaders and workers from all
over the world shows female leaders, statistically, have an
edge in three key areas of people-leadership:

6. Fact :
Men tend to be better at
compartmentalizing their emotions, because
they have been taught not to show their
emotions
Women tend to express their emotions
more openly than men, because it has been
socially acceptable
Women tend to value interpersonal
connections/nurturing/rapport
Men value action/results/reports

7. Fact :
Women are slightly better at recognizing
emotion in others
Women generally score slightly higher in
emotional intelligence assessments
Women leaders score even higher women in
general
On overall emotional intelligence, “Ms Average” scores about
1% higher than “Mr Average” - SixSeconds.org

9.  We all have intuition
◦ the ability to understand something
immediately, without the need for conscious
reasoning
◦ a thing that one knows or considers likely from
instinctive feeling rather than conscious
reasoning

10.  Attention to emotion / empathic ability
◦ Caregivers of children learn to tune in to the
signals that are called intuition, those
caregivers are often women
◦ Attention to one’s own emotion
TIP: Speak to first to what
you think, then what you
feel

11. Every decision that every human being makes is
emotionally based.
- Antonio Damasio

12. Stress
Fear
Appropriate
to the
culture
Enthusiasm
Anger
Cooperation
“The consequences of emotional states in the workplace, both behavioral and
attitudinal, have substantial significance for individuals, groups, and society”
(Weiss, 2002)
“Positive emotions in the workplace help employees obtain favorable
outcomes including achievement, job enrichment and higher quality social
context” (Staw, Sutton, Pelled, 1994)
Engagement
Optimistic

13. What they are really saying…
“I don’t know how and/or don’t want to deal with
emotions, so let’s keep it logical, rational and
emotionally neutral”
Except, of course, when…
…I have a great idea, then let’s get enthusiastic and
excited!
…I’m upset and angry that …(and “the boss” is the
only one who gets to be loud and demanding)

14. 1. Knowledge of one’s own emotions
The first and most important ability in
emotional intelligence is awareness of
one’s own emotions - a part of your mind
that always pays attention to what you
are feeling, whether you are mad, sad,
scared or happy.

15. 2. Ability to manage one’s own emotions
As a natural result of becoming more
emotionally aware, one develops the ability
to choose
- what to do when feeling a strong emotion
- what to feel, appropriate to circumstances
So that you have mastery over them instead
of their having control over you.

18. “Underlying both [optimism and hope] is
an outlook psychologists call self-
efficacy, the belief that one has mastery
over the events of one’s life and can
meet challenges as they come up.”
Daniel Goleman, Emotional Intelligence

19. 3. Ability to self-motivate
Delayed gratification
Self-discipline
Flip sides of the same coin - doing what
will create the most pleasure in the long
run, as opposed to finding immediately
gratification.

20. 4. Ability to recognize emotions in others
- Empathy
Empathy is a combination of observation
and intuition.
The ability to identify what another person
is feeling without having to be told -
picking up on another’s mood, etc.

21. 5. Ability to handle relationships
Responding appropriately to the emotions
of others – without getting hooked into
their drama!
Affecting emotions in others – motivation
and inspiration

22.  Visionary
 Coaching
 Affiliative
 Democratic
 Pacesetting
 Commanding
P 59

23. Coaching
◦ Connects what a person wants with the
organization’s goals
◦ Highly positive impact
◦ Use to help an employee improve performance
by building long term capabilities – SELF
EFFICACY
◦ Developing Others, Empathy and Emotional Self
Awareness and Communication Skills are the
key competencies
P 59

24. Transactional Transformational
 Cognition
◦ Rational, logical
thinking, report
◦ Extrinsic rewards
◦ Execution
◦ Reactive
◦ Disciplinary power,
goals
 Evocation – framing
and mobilizing
emotion
◦ Relationship, rapport
and intuition
◦ Intrinsic rewards, values
◦ Innovation
◦ Proactive
◦ Vision, team building,
collaboration

25.  The strongest indicator of engagement is
discretionary action
 People take discretionary action when
they are passionate about their work and
vision
 Find the sweet spot where their personal
vision and professional values align with
your corporation vision
and values
ProfessionalPersonal
Corporate

26.  Be authentic with your emotions
◦ Be aware of what you are feeling
◦ Feel safe with all of your own emotions
◦ Make sure that what you think and feel is
congruent with what you say and do
◦ Express your emotions safely and appropriately
◦ This allows others to feel emotional safety
 RESULT = Trust

27. Other competencies in which
women outperformed men are
◦ coaching and mentoring
◦ Influence
◦ inspirational leadership
◦ conflict management
◦ organizational awareness
◦ adaptability
◦ teamwork
◦ achievement orientation
Korn Ferry ESCI Research, 2015
55,000 professionals across 90 countries

28.  Know your own emotions
 Manage your emotions
 Maintain your self-motivation
 Develop strong communication and conflict
management skills
 Learn to recognize other’s emotions accurately
and have empathy
 Manage relationships wisely – use your people
skills to create collaboration
 Choose your leadership style, and be versatile
 Be authentic – create safety and trust
 Be a continuous learner
–Emotional Intelligence is the #1
leadership skill!!

29. The bottom line is that as the value of
emotional intelligence continues to be
recognized, females have an important
opportunity for creating added value and
building workplaces where people thrive.
Joshua Freedman, COO Six Seconds

30. “Emotional Intelligence is the ability to
sense, understand and effectively apply
the power and acumen of emotions as a
source of human energy, information,
connection, and influence.”
- Dr. Robert Cooper, Executive EQ:
Emotional Intelligence in Leadership and
Organizations
Put EQ to work
for YOU!

31. For a copy of this ppt,
resource list and the
ebook
55 Suggestions for
Increasing Emotional
Intelligence
Send an email to:
patricia@patriciaclason.com

32. Frontal Lobe
Thalamus
Amygdala
Occipital Lobe
(visual cortex)
The Brain
P 4

33. Frontal Lobe
Thalamus
Amygdala
Occipital Lobe
(visual cortex)
The Brain
Thalamus
Occipital Lobe
(visual cortex)
Frontal Lobe

34. Frontal Lobe
Thalamus
Amygdala
Occipital Lobe
(visual cortex)
The Brain
Out to
lunch
Hijacked

35. This just in….
Research now says we process 400 billion
bits of information per second – however
we are only aware of 2,000 bits of
information at any given time.
The Reticular Activation System processes
data 500,000 times faster than the word
thoughts you think.
You are consciously aware of so little!

36. If you go to the balcony,
what do you see?
What can you do
differently?
P 6
Deep Breath Change State
Be Present
Change the Pattern

37. Quit
taking
it
personally
Q
T
I
P