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Agile WOW Meetup (23 May 2020) - Engagement is the key (by Gunther Verheyen)

Gunther Verheyen shared how “Engagement Is The Key” in a virtual meetup of Agile WOW (Gurugram, India). Gunther explored what is needed in the environment to invite and inspire people to engage and commit. The session was organized and facilitated by Sanjay Saini and the organizers of Scrum Day India.

Gunther is an independent Scrum Caretaker; a connector, writer, speaker, humaniser. More at guntherverheyen.com/about/

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Agile WOW Meetup (23 May 2020) - Engagement is the key (by Gunther Verheyen)

  1. 1. Gunther Verheyen, Ullizee-Inc independent Scrum Caretaker Engagement is the key Putting people at the heart of your Scrum (is the best thing to do for your business) Gunther Verheyen Gurugram (India) Virtual, 23 May 2020
  2. 2. “Employees who are engaged actually care a lot more.” (about team, customer and enterprise outcomes) Gunther Verheyen
  3. 3. 3© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement has much room for improvement [Source: Gallup - State of the global workplace, 2017] India: 13% - 65% - 22% (Belgium: 10% - 73% - 17%)
  4. 4. 4© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement has much room for improvement [Source: Gallup - State of the global workplace, 2017] India: 13% - 65% - 22% Employees who are engaged (13%) actually care a lot more. (about team, customer and enterprise outcomes)
  5. 5. 5© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Enacting the Scrum Values Scrum Commitment (Gunther Verheyen – Ullizee-Inc) Commitment: The state or quality of being dedicated to a cause, activity, etc. (1); A pledge or undertaking (2). ‘the company's commitment to quality’ ‘I could not fault my players for commitment’ [Source: Gunther Verheyen – The value in the Scrum Values, 2013]
  6. 6. 6© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Business outcomes are better in a humanized workplace [Source: Gallup - State of the global workplace, 2017] “Businesses that orient performance management systems around basic human needs for psychological engagement get the most out of their employees.”
  7. 7. 7© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The first prerequisite What is needed first and foremost to establish an environment of engagement and creativity? 2’
  8. 8. 9© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee How about having the right type of environment? The first prerequisite
  9. 9. 10© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The reality of many organizations
  10. 10. 11© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Fostering a bounded environment for action
  11. 11. 12© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Next What traits would you incorporate in your Scrum to increase engagement (once you have an environment in place)? 2’
  12. 12. 14© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Aspects of Scrum that are easily overlooked but will increase engagement (once you have an environment in place). Next
  13. 13. 15© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The effects of working from home” (on team work) • Workers lack the immediate, nonverbal feedback through body language that signals cultural norms. • A reduced number of opportunities for team members to earn the respect and trust of their colleagues through interactions with other individuals. • Teams are not able to effectively move through the stages of group development. There simply aren’t enough opportunities for cooperation and conflict available to grow to a state of high performance. [Source: Daniel Gullo - article 73 from “97 Things Every Scrum Practitioner Should Know,” 2020]
  14. 14. 16© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!!
  15. 15. 17© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!! “Organizations need to adopt a management style that promotes this process.” [source: The New New Product Development Game]
  16. 16. 19© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The New New Product Development Game” (1986) Hirotaka Takeuchi and Ikujiro Nonaka defined 6 characteristics of “Scrum”, adding that it is a vehicle for introducing creative processes into an old, rigid organization and the need to adopt a management style that promotes this process. 3. Overlappingdevelopmentphases The team, with its different disciplines and personalities, works as a unit in a shared workspace to combine all phases. 2. Self-organizingteams The organization funds the teams like start-ups thriving on autonomy, self-transcendence, and cross-fertilization. 1. Built-ininstability The tension of carrying out strategically important work against challenging goals with a wide measure of freedom.
  17. 17. 20© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee External rewards work for simple, mechanical work, but has opposite effects in complex, cognitive work. Money counts, but the secret to engagement lies beyond it, in: • Autonomy • Competence (‘mastery’, importance) • Relatedness (‘purpose’, to belong) • Certainty (predictability & anticipation) • Fairness What motivates us? (the neuroscience beyond “Drive”)
  18. 18. 21© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement and conflict are inseparable • Complex and cognitive challenges require the intelligence, insights and viewpoints of all involved. • Both absence of conflict and destructive conflicts are detrimental to engagement. • Self-organizing teams constructively sort out disagreements over ideas, options and relationships.
  19. 19. 22© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee • Self-organization is more constrained by a organizational constructs than by people’s intrinsic abilities. • Scrum provides boundaries for self- organization to be more effective. – Accountabilities and minimal rules – Time-boxing – Releasable (Valuable?) Increments • Self-organization works better against goals. – Organizational purpose and mission – Product Vision – Sprint Goal Self-organization renders autonomy more effective
  20. 20. 23© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The biggest impediment? What is the biggest impediment to Agile (as the path to unlocking engagement)? 2’
  21. 21. “The biggest impediment to Agile is our ingrained obsession with controlling individuals.” Gunther Verheyen
  22. 22. Keep learning. Keep improving. Keep…Scrumming.
  23. 23. 27© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee About Gunther Verheyen independent Scrum Caretaker • eXtreme Programming and Scrum since 2003 • Professional Scrum Trainer since 2011 • Shepherded Professional Scrum at Scrum.org and co- created Agility Path, EBMgt, the Nexus framework for Scaled Professional Scrum (2013-2016) • Author of “Scrum – A Pocket Guide” and “97 Things Every Scrum Practitioner Should Know” Mail gunther.verheyen@mac.com Twitter @Ullizee Blog http://guntherverheyen.com

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