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It's time to create a digital workplace that empowers people

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Oscar Berg's opening keynote from Brussels Intranet & Digital Workplace Conference 2019 on the future evolution of the digital workplace.

Publié dans : Technologie
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It's time to create a digital workplace that empowers people

  1. 1. It's time to create a digital workplace that empowers people! Oscar Berg oscarberg.net Brussels Intranet & Digital Workplace Conference 2019
  2. 2. HAS TIME STOPPED AT 1995 @ WORK?
  3. 3. Guys, have you tried chat? Sorry, we don’t have time. Need to sort our inboxes. CAUSE: HARD TO CHANGE HABITS INSTILLED INTO CULTURE
  4. 4. PEOPLE IN MANY PROFESSIONS USE 30+ SYSTEMS - WITH EVEN MORE COMING! SYSTEMS
  5. 5. MANAGEMENT BUSINESS AREAS IT CUSTOMER SERVICE HR CAUSE: LACK OF USER FOCUS AND HOLISTIC VIEW
  6. 6. Begins text chat when seated in silent zone Needs to switch to voice and screen sharing. Wanders around trying to find place to continue meeting Finally finds a spot! DO YOU RECOGNIZE THIS SITUATION?
  7. 7. CAUSE: LACK OF UNDERSTANDING HOW DIGITAL WAYS OF WORKING IMPACT PHYSICAL OFFICES 32% lower well-being 15% lower productivity 62% more sick-days Interruptions remove 86 minutes per day 1) James, Geoffrey. “9 Reasons That Open-Space Offices Are Insanely Stupid.” Inc.com (2018). 2) Bernstein, Ethan S. & Turban, Stephen. “The impact of the ‘open’ workspace on human collaboration”, 2018 Face-to-face interactions decrease by 70%
  8. 8. LET’S TAKE A PEEK INTO THE FUTURE
  9. 9. 1 2 People’s expectations will rise Meeting expectations means increased complexity TWO THINGS WE ‘KNOW’ ABOUT THE FUTURE
  10. 10. 40 45 50 55 60 1975 1980 1985 1990 1995 2000 2005 2010 2015 Routine-based work Non routine-based work Source: “Is Job Polarization Holding Back the Labor Market?”, Stefania Albanesi, Victoria Gregory, Christina Patterson, and Ayşegül Şahin, 2013 ROUTINE-BASED WORK WILL DECREASE % of jobs
  11. 11. MOBILITY CONTINUES TO TRANSFORM WORK THE OFFICE OFFICE HOURS MEETINGS, EMAILS & PHONE CALLS ANYWHERE ANYTIME DIGITAL SERVICES VIA ANY DEVICE
  12. 12. BLUE COLLAR WORK BECOMES THE NEW DIGITALIZATION FRONTIER
  13. 13. That’s where humans still excel machines. Problem solving Improvements Innovation HUMANS WILL REPLACE ROBOTS
  14. 14. COLLABORATION IS CHANGING
  15. 15. ≈ CONTROLI’m being told what to do and must report back when it’s done TRUST I have all the right conditions to make decisions on my own that are aligned with our purpose EMPLOYEE EMPOWERMENT WILL BE KEY
  16. 16. HOW WILL THE DIGITAL WORKPLACE EVOLVE?
  17. 17. TOWARDS A SEAMLESS EXPERIENCE PAUSE & RESUME TASKS PERSONAL 360 VIEWS SWITCH BETWEEN DEVICES
  18. 18. BETTER PHYSICAL + DIGITAL INTEGRATION ADAPT TO THE ACTIVITY SPACE AS AN ACTOR CONNECTED DEVICES & SENSORS
  19. 19. MEET & SHARE INTEGRATED APPS CO-CREATE IN REAL- TIME SPACES FOR REAL-TIME CO-CREATION
  20. 20. IMMERSIVE EXPERIENCES CREATING VIRTUAL PROXIMITY AR, VR and MR REMOTE GUIDANCE DIGITAL TWINS
  21. 21. DIALOGUEVISUAL VOICE MORE NATURAL WAYS OF COMMUNICATING
  22. 22. ARTIFICIAL INTELLIGENCE DOING THE HEAVY LIFTING IDENTIFY PATTERNS SIGNAL TO ACTION MONITOR & SCAN
  23. 23. WE NEED A NEW APPROACH
  24. 24. WOULD RATHER CLEAN THE TOILET THAN TO EMPTY THEIR INBOX
  25. 25. CULTURAL WORK ENVIRONMENT PHYSICAL WORK ENVIRONMENT DIGITAL WORK ENVIRONMENT PAIN THE BIG PICTURE TOGETHER WORK SMARTER TOGETHER
  26. 26. "The rapidly changing environment in which we live makes effective leadership more critical than it has ever been. We are more in need of a vision or designation and a compass (a set of principles or directions) and less in need of a road map.” Stephen R Covey
  27. 27. CREATE A CONCRETE, CLEAR AND ENGAGING VISION
  28. 28. ADOPT A PEOPLE FIRST MINDSET I have all the right conditions to make decisions on my own that are aligned with our purpose.
  29. 29. IDEATION PROTOTYPING TESTING EMPATHY START HERE ESTABLISH A LEARNING PROCESS
  30. 30. Ingvar Kamprad Found of IKEA “Have your workplace close to reality”* * Digital interactions are real to!

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