SlideShare une entreprise Scribd logo
1  sur  51
Télécharger pour lire hors ligne
Building a more productive digital work environment 
– service by service 
The 
Digital 
Workplace 
Photo 
credit: 
Mabar, 
h7p://www.flickr.com/photos/mabar/
The Employee Productivity 
Challenge
Constant change is the new normal 
Yesterday 
Predictable & stable business 
environment 
Allowed for long term planning 
Now & 
tomorrow 
Unpredictable & dynamic 
business environment 
Need to be 
prepared for change 
Pace of change
Time pressure 
Workload 
Cost cuts 
Dependencies 
Pace of change 
Complexity
I am actually not following a 
process… I’m following a 
cloud of activities.
Employees struggle with finding answers to 
the most basic questions 
What is happening? 
How to collaborate? 
How can I influence? 
When should I contribute? 
Where do I find…? 
Who knows what? 
How to share?
Barriers prevent collaboration and sharing 
Large & complex 
organizations 
Physical 
distance 
Lack of 
technology 
support 
Dispersed 
workforce 
No common ways 
of working 
Different cultures 
& languages
People work in silos, causing suboptimization 
and ineffectiveness 
Tried to 
collaborate
Truth is, most people still work like it’s 1995* 
Email 
Files 
Phone 
SMS 
Email 
Files 
Meetings 
*John 
Stepper, 
Deutsche 
bank 
Same timeDifferent time 
Same locationDifferent location
Houston, we have a problem…
Symptoms 
44% in US & Canada 
“unsatisfied” with their jobs.* 
“Around the world, employee 
engagement is eroding.”** 
* Right Management, 2012 
** Mercer, 2011
Employee engagement is critical to 
productivity 
Increased 
engagement 
Lower 
absenteeism 
Increased 
productivity 
Higher focus 
and 
motivation 
”Starbucks, Limited Brands, and Best Buy can precisely identify the 
value of a 0.1% increase in engagement among employees at a 
particular store. At Best Buy, for example, that value is more than 
$100,000 in the store’s annual operating income.” 
”Competing on Talent Analytics”, by Thomas H. Davenport, Jeanne Harris, and Jeremy Shapiro
A disconnected and 
disengaged workforce 
operating in a rapidly changing 
and complex work environment 
means lost productivity, innovation 
and responsiveness.
6% individuals 
94% 
the system 
Around 94% of the possible improvements belong to 
the system - the responsibility of management. 
Edward J. Deming, the 94/6 rule
15 
”The most important contribution management 
needs to make in the 21st century is /…/ to 
increase the productivity of knowledge work 
and the knowledge worker” 
Peter F. Drucker (1999)
What’s Wrong With The Current 
Digital Work Environment?
IT complexity is rising for the employee 
More tools 
Too many features 
Hard to access 
Inconsistent design 
Functional overlap 
Bad usability 
Multiple logins 
Doesn’t fit my workstyleLack of integration 
No mobility
The effective usage rates of enterprise software are 
down compared to two years ago, with users 
experiencing productivity losses of around 17%. 
It’s like giving everyone Friday off. 
IT Adoption Insight Report, 2012, Oracle UPK & Neochange
This idea wasn’t really that bad 
Communicate 
Share 
information 
Find people 
Plan 
meetings 
Manage 
tasks
So what’s wrong with this digital workplace? 
Desktop only 
Document-centric 
Stovepipes 
Non-collaborative 
Communication chaos 
Only productivity tools
We are in the middle of a paradigm shift 
We are leaving static desktop work for mobile working 
By our desktops at the office 
During office hours 
With people in our close proximity 
Using any device from anywhere 
At anytime 
With anyone, anywhere 
Image credit: “Leap Factor Executive Presentation”
We introduce new tools but don’t change 
ways of working 
New tools 
Current 
tools 
Paving cow paths 
ExisEng 
ways 
of 
working 
Huge or potentially 
distruptive 
improvements 
New 
or 
changed 
ways 
of 
working 
Status quo 
Marginal 
improvements
We throw complex technology at the users
We fail to see the big picture – and hence to 
R&D 
Marketing 
coordinate our efforts 
FinanceIT 
HR 
Communication
85% of executives see complexity, in one form or the 
other, as the main barrier to seizing business 
opportunities and being successful in an ever 
changing world. 
From HBR IdeaCast interview with Chris Zook from Bain & Company, 2012 
Simplification 
Complexity
We misunderstand user needs because we 
don’t try enough to understand the users
User-focused organizations outperformed the tech-focused 
companies, achieving 23% higher revenue-per- 
employee against their industry peers. 
IT Adoption Insight Report, 2012, Oracle UPK & Neochange 
TechnologyPeople
Why are we more 
powerful as 
consumers than we 
are as employees?
Most of all, it’s an organizational problem 
Lack of a 
shared 
mission and 
vision 
Lack of 
collaboration 
and holistic 
view 
Complex and 
fragmented 
digital 
workplace 
Lower 
employee 
productivity 
Hard to get 
work done
The Digital Workplace
A holistic and people-centric approach to 
support digital working.
What it all comes down to: empowering 
people to work smarter together 
Efficiency 
Engaged &Effectiveness 
Empowered 
Focus: 
How our own and collective 
time and capacity is used 
Lean, smart and agile 
working together 
Improved quality and 
happier customers
The fragmented and complex digital work 
environment makes it hard to get work done 
ICC 
Business 
function 
IT 
delivery 
Business 
function 
IT 
delivery 
Business 
function 
IT 
delivery
The Digital Workplace has the answer… 
Business 
The Digital workplace 
IT service provider 
Customer 
Customer 
Customer 
Customer
…and the answer is service-orientation 
Business 
Digital workplace 
CoordinationGovernance 
IT service provider 
ICC 
Customer 
Customer 
Customer 
Customer 
Service Strategy 
Service Development 
Service Management
1. Adopt a people-centric approach that puts 
the customer and value-creation in focus 
Individual 
Location 
Environment 
Device 
Intranet 
Find information 
Productivity Tools 
Create content
2. Explore opportunities while minimizing risk 
with short cycles 
Success 
Start 
Failure 
Time
3. Move from change projects to a process of # 
continuous improvements 
Process of continuous improvements 
Project Project Project 
Time 
Quality
4. Establish common governance and 
coordination 
Management 
Coordination 
Governance 
BU 
BU 
BU 
Competence Center 
Service Strategy 
Service Development 
Service Management
How To Get There
"That is what strategy is all 
about. It’s about a point of view 
about the future and then making 
decisions based on that. The 
worst thing you can do is not 
have a point of view, and not 
make decisions.” 
Alan R. Mulally, 
CEO Ford Motor Company
Understand where you are starting from 
Approach 
Technology-driven 
Process-driven 
Customer-driven 
Delivery 
Big bang 
projects 
Small and 
frequent 
projects 
Technology 
IT systems 
Digital# 
tools 
Continuous 
delivery 
Digital# 
services 
Governance 
Siloed 
Centralized 
Coordinated 
Strategy 
No common 
strategy 
Common 
mission and 
vision 
Common 
strategy 
process
The Mission 
The Vision
Understand the customers, their tasks and 
their working conditions 
Specialists 
Outreach 
Collaborative work 
Flexible hours 
Internal and external 
Flexible locations 
Administration 
Field workers 
Individual tasks 
Mostly internal 
Office hours 
Office 
Customer interactions 
Internal and external 
Flexible hours 
Flexible locations 
Customer interactions 
Mostly external 
Office hours 
Flexible locations
Identify what services the customers need to 
get their jobs done and achieve their goals 
My Tasks My Expenses 
Find People & 
Expertise 
My Profile 
My Blogs My Meetings 
My Bookmarks 
Discussions 
News Feed 
My Approvals 
My Collaborations 
Find Information 
Videos 
My Time 
My Documents 
Ideas
Get the UX on par with commercial services 
My Tasks My Expenses 
Find People & 
Expertise 
My Profile 
My Blogs My Meetings 
My Bookmarks 
Discussions 
News Feed 
My Approvals 
My Collaborations 
Find Information 
Videos 
My Time 
My Documents 
Ideas
Embrace Service Design principles 
• User-centric – The service must be experienced through the eyes of the user 
• Co-creation – All stakeholders of a service should participate in the process 
• Sequencing – Visualize the service as a sequence of interrelated activities 
• Concretization – Abstract services should be visualized as physical artifacts 
• Holistic – The entire environment in which the service exists and is consumed 
needs to be considered
Focus on improving services used for basic 
tasks 
Share 
information 
Discuss with 
people 
Find 
information 
Find people 
and experts 
Provide feedback 
Find answers 
to questions 
Meet 
Find out what is 
happening
Design for easy execution in different 
situations 
Find 
information and 
develop idea 
Read, review and 
comment 
Meet and discuss 
an idea 
Make use of 
implemented idea 
Task – Situation - Workstyle
Focus on change and adoption from day 1 
Will I manage the pace of change? 
WIIFM? 
How does management behave? 
Do they ”walk the talk”? 
Do I understand 
where we are 
going and why? 
Do I get the support 
I need to change? 
Do I have the 
right conditions? 
Are the tools 
useful and usable?
Want to know more? 
about.me/oscarberg 
twitter.com/oscarberg 
thecontenteconomy.com

Contenu connexe

Tendances

70+ Digital Transformation Statistics
70+ Digital Transformation Statistics 70+ Digital Transformation Statistics
70+ Digital Transformation Statistics SantokuPartners
 
Digital transformation 101
Digital transformation 101Digital transformation 101
Digital transformation 101Anit Patel
 
Digital transformation
Digital transformationDigital transformation
Digital transformationAhmar Hasan
 
Digital transformation
Digital transformationDigital transformation
Digital transformationScopernia
 
Digital transformation
Digital transformationDigital transformation
Digital transformationAnushya D
 
Digital Transformation
Digital TransformationDigital Transformation
Digital TransformationVishal Sharma
 
Digital Transformation
Digital Transformation Digital Transformation
Digital Transformation Heru WIjayanto
 
Digital Transformation Strategy
Digital Transformation StrategyDigital Transformation Strategy
Digital Transformation StrategyJames Woolwine
 
Digital Transformation Strategy Template and Training
Digital Transformation Strategy Template and TrainingDigital Transformation Strategy Template and Training
Digital Transformation Strategy Template and TrainingAurelien Domont, MBA
 
Digital Transformation Strategy & Framework | By ex-McKinsey
Digital Transformation Strategy & Framework | By ex-McKinseyDigital Transformation Strategy & Framework | By ex-McKinsey
Digital Transformation Strategy & Framework | By ex-McKinseyAurelien Domont, MBA
 
Digital Transformation
Digital TransformationDigital Transformation
Digital TransformationEvgeny Tsarkov
 
Digital Business Transformation | Strategy + Execution
Digital Business Transformation | Strategy + ExecutionDigital Business Transformation | Strategy + Execution
Digital Business Transformation | Strategy + Executionfeature[23]
 
The best digital transformation frameworks in 2020
The best digital transformation frameworks in 2020The best digital transformation frameworks in 2020
The best digital transformation frameworks in 2020run_frictionless
 
What's Next: Digital Transformation
What's Next: Digital TransformationWhat's Next: Digital Transformation
What's Next: Digital TransformationOgilvy Consulting
 
An introduction to Digital Transformation
An introduction to Digital TransformationAn introduction to Digital Transformation
An introduction to Digital TransformationSergios Dimitriadis
 
Transformation is not digital, it's constant
Transformation is not digital, it's constantTransformation is not digital, it's constant
Transformation is not digital, it's constantAyal Levin
 

Tendances (20)

70+ Digital Transformation Statistics
70+ Digital Transformation Statistics 70+ Digital Transformation Statistics
70+ Digital Transformation Statistics
 
Digital transformation 101
Digital transformation 101Digital transformation 101
Digital transformation 101
 
Digital transformation
Digital transformationDigital transformation
Digital transformation
 
Digital transformation
Digital transformationDigital transformation
Digital transformation
 
Digital transformation
Digital transformationDigital transformation
Digital transformation
 
Digital transformation strategy
Digital transformation strategyDigital transformation strategy
Digital transformation strategy
 
Digital Transformation
Digital TransformationDigital Transformation
Digital Transformation
 
Digital Workplace Framework
Digital Workplace FrameworkDigital Workplace Framework
Digital Workplace Framework
 
Digital Transformation Frameworks
Digital Transformation FrameworksDigital Transformation Frameworks
Digital Transformation Frameworks
 
Digital Transformation
Digital Transformation Digital Transformation
Digital Transformation
 
Digital transformation 101
Digital transformation 101Digital transformation 101
Digital transformation 101
 
Digital Transformation Strategy
Digital Transformation StrategyDigital Transformation Strategy
Digital Transformation Strategy
 
Digital Transformation Strategy Template and Training
Digital Transformation Strategy Template and TrainingDigital Transformation Strategy Template and Training
Digital Transformation Strategy Template and Training
 
Digital Transformation Strategy & Framework | By ex-McKinsey
Digital Transformation Strategy & Framework | By ex-McKinseyDigital Transformation Strategy & Framework | By ex-McKinsey
Digital Transformation Strategy & Framework | By ex-McKinsey
 
Digital Transformation
Digital TransformationDigital Transformation
Digital Transformation
 
Digital Business Transformation | Strategy + Execution
Digital Business Transformation | Strategy + ExecutionDigital Business Transformation | Strategy + Execution
Digital Business Transformation | Strategy + Execution
 
The best digital transformation frameworks in 2020
The best digital transformation frameworks in 2020The best digital transformation frameworks in 2020
The best digital transformation frameworks in 2020
 
What's Next: Digital Transformation
What's Next: Digital TransformationWhat's Next: Digital Transformation
What's Next: Digital Transformation
 
An introduction to Digital Transformation
An introduction to Digital TransformationAn introduction to Digital Transformation
An introduction to Digital Transformation
 
Transformation is not digital, it's constant
Transformation is not digital, it's constantTransformation is not digital, it's constant
Transformation is not digital, it's constant
 

Similaire à The Digital Workplace - Building a more productive digital work environment service by service

technology and Collaboration
technology and Collaborationtechnology and Collaboration
technology and Collaborationsam ran
 
Employee experience matching millennial expecations
Employee experience matching millennial expecationsEmployee experience matching millennial expecations
Employee experience matching millennial expecationsSharon O'Dea
 
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020David Terrar
 
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Richard Harbridge
 
Managing change and Internal Communications - Internal Comms Forum, Dubai
Managing change and Internal Communications - Internal Comms Forum, DubaiManaging change and Internal Communications - Internal Comms Forum, Dubai
Managing change and Internal Communications - Internal Comms Forum, Dubaithechangesource
 
Encouraging adoption of your digital workplace
Encouraging adoption of your digital workplaceEncouraging adoption of your digital workplace
Encouraging adoption of your digital workplaceSam Marshall
 
What does a digitally transformed company really look like?
What does a digitally transformed company really look like?What does a digitally transformed company really look like?
What does a digitally transformed company really look like?Dr. Clemens Eckert
 
COVID-19: The future of organisations and the future of technical communication
COVID-19: The future of organisations and the future of technical communicationCOVID-19: The future of organisations and the future of technical communication
COVID-19: The future of organisations and the future of technical communicationEllis Pratt
 
Delight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience WorkshopDelight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience WorkshopDelight Summit
 
Embracing Technology to Help Attract, Develop and Retain Talent, Mike Fadel
Embracing Technology to Help Attract, Develop and Retain Talent, Mike FadelEmbracing Technology to Help Attract, Develop and Retain Talent, Mike Fadel
Embracing Technology to Help Attract, Develop and Retain Talent, Mike FadelThe HR Observer
 
The Future Of Employee Communication
The Future Of Employee CommunicationThe Future Of Employee Communication
The Future Of Employee CommunicationRichard Harbridge
 
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Patrick Van Renterghem
 
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...Adaptive Path
 
Human Resources in the 21th century
Human Resources in the 21th centuryHuman Resources in the 21th century
Human Resources in the 21th centuryNunkyworld
 
Globalising HR shared Services
Globalising HR shared ServicesGlobalising HR shared Services
Globalising HR shared ServicesPatrick Acheampong
 
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...Human Capital Media
 
SharePoint Saturday Omaha 2017
SharePoint Saturday Omaha 2017SharePoint Saturday Omaha 2017
SharePoint Saturday Omaha 2017Matthew W. Bowers
 
GrowFL: Improve Employee and Customer Experience in a Hybrid Work Environment
GrowFL: Improve Employee and Customer Experience in a Hybrid Work EnvironmentGrowFL: Improve Employee and Customer Experience in a Hybrid Work Environment
GrowFL: Improve Employee and Customer Experience in a Hybrid Work EnvironmentAdam Levithan
 

Similaire à The Digital Workplace - Building a more productive digital work environment service by service (20)

The Digital Workplace
The Digital WorkplaceThe Digital Workplace
The Digital Workplace
 
technology and Collaboration
technology and Collaborationtechnology and Collaboration
technology and Collaboration
 
Employee experience matching millennial expecations
Employee experience matching millennial expecationsEmployee experience matching millennial expecations
Employee experience matching millennial expecations
 
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020
 
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...
 
Managing change and Internal Communications - Internal Comms Forum, Dubai
Managing change and Internal Communications - Internal Comms Forum, DubaiManaging change and Internal Communications - Internal Comms Forum, Dubai
Managing change and Internal Communications - Internal Comms Forum, Dubai
 
Encouraging adoption of your digital workplace
Encouraging adoption of your digital workplaceEncouraging adoption of your digital workplace
Encouraging adoption of your digital workplace
 
What does a digitally transformed company really look like?
What does a digitally transformed company really look like?What does a digitally transformed company really look like?
What does a digitally transformed company really look like?
 
COVID-19: The future of organisations and the future of technical communication
COVID-19: The future of organisations and the future of technical communicationCOVID-19: The future of organisations and the future of technical communication
COVID-19: The future of organisations and the future of technical communication
 
Delight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience WorkshopDelight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience Workshop
 
Embracing Technology to Help Attract, Develop and Retain Talent, Mike Fadel
Embracing Technology to Help Attract, Develop and Retain Talent, Mike FadelEmbracing Technology to Help Attract, Develop and Retain Talent, Mike Fadel
Embracing Technology to Help Attract, Develop and Retain Talent, Mike Fadel
 
The Future Of Employee Communication
The Future Of Employee CommunicationThe Future Of Employee Communication
The Future Of Employee Communication
 
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
 
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
 
Human Resources in the 21th century
Human Resources in the 21th centuryHuman Resources in the 21th century
Human Resources in the 21th century
 
Globalising HR shared Services
Globalising HR shared ServicesGlobalising HR shared Services
Globalising HR shared Services
 
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...
 
SharePoint Saturday Omaha 2017
SharePoint Saturday Omaha 2017SharePoint Saturday Omaha 2017
SharePoint Saturday Omaha 2017
 
GrowFL: Improve Employee and Customer Experience in a Hybrid Work Environment
GrowFL: Improve Employee and Customer Experience in a Hybrid Work EnvironmentGrowFL: Improve Employee and Customer Experience in a Hybrid Work Environment
GrowFL: Improve Employee and Customer Experience in a Hybrid Work Environment
 
HR - Your role in creating a digital workplace
HR - Your role in creating a digital workplaceHR - Your role in creating a digital workplace
HR - Your role in creating a digital workplace
 

Plus de Oscar Berg

Nya och bättre sätt att samarbeta digitalt
Nya och bättre sätt att samarbeta digitaltNya och bättre sätt att samarbeta digitalt
Nya och bättre sätt att samarbeta digitaltOscar Berg
 
Visualiserad digitalisering inom fastighetsbranschen
Visualiserad digitalisering inom fastighetsbranschenVisualiserad digitalisering inom fastighetsbranschen
Visualiserad digitalisering inom fastighetsbranschenOscar Berg
 
Asynkront samarbete - Nyckeln till att undkomma möteshelvetet
Asynkront samarbete - Nyckeln till att undkomma möteshelvetetAsynkront samarbete - Nyckeln till att undkomma möteshelvetet
Asynkront samarbete - Nyckeln till att undkomma möteshelvetetOscar Berg
 
Fem betydande trender för den digitala arbetsplatsen
Fem betydande trender för den digitala arbetsplatsenFem betydande trender för den digitala arbetsplatsen
Fem betydande trender för den digitala arbetsplatsenOscar Berg
 
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...Oscar Berg
 
How to embrace digitalization ...and survive the inevitable transformation
How to embrace digitalization ...and survive the inevitable transformationHow to embrace digitalization ...and survive the inevitable transformation
How to embrace digitalization ...and survive the inevitable transformationOscar Berg
 
It's time to create a digital workplace that empowers people
 It's time to create a digital workplace that empowers people It's time to create a digital workplace that empowers people
It's time to create a digital workplace that empowers peopleOscar Berg
 
Så skapar du en digital arbetsplats som lyfter medarbetarna
Så skapar du en digital arbetsplats som lyfter medarbetarnaSå skapar du en digital arbetsplats som lyfter medarbetarna
Så skapar du en digital arbetsplats som lyfter medarbetarnaOscar Berg
 
Collaborating in A Social Era - Congres Intranet 2016
Collaborating in A Social Era - Congres Intranet 2016Collaborating in A Social Era - Congres Intranet 2016
Collaborating in A Social Era - Congres Intranet 2016Oscar Berg
 
Collaborating in A Social Era - IntraTeam Event 2016
Collaborating in A Social Era - IntraTeam Event 2016Collaborating in A Social Era - IntraTeam Event 2016
Collaborating in A Social Era - IntraTeam Event 2016Oscar Berg
 
The Infrastructure For Innovation
The Infrastructure For Innovation The Infrastructure For Innovation
The Infrastructure For Innovation Oscar Berg
 
Knowledge work is broken - can social fix it?
Knowledge work is broken - can social fix it?Knowledge work is broken - can social fix it?
Knowledge work is broken - can social fix it?Oscar Berg
 
How to create change
How to create changeHow to create change
How to create changeOscar Berg
 
The Great Promise
The Great PromiseThe Great Promise
The Great PromiseOscar Berg
 
Social Media Infographics
Social Media InfographicsSocial Media Infographics
Social Media InfographicsOscar Berg
 
The Secrets Of Simplicity
The Secrets Of SimplicityThe Secrets Of Simplicity
The Secrets Of SimplicityOscar Berg
 
The Web Is Evolving
The Web Is EvolvingThe Web Is Evolving
The Web Is EvolvingOscar Berg
 
Democratization of Communication
Democratization of CommunicationDemocratization of Communication
Democratization of CommunicationOscar Berg
 
Mind-Opening Infographics
Mind-Opening InfographicsMind-Opening Infographics
Mind-Opening InfographicsOscar Berg
 
Information Is Like Water - Part 2
Information Is Like Water - Part 2Information Is Like Water - Part 2
Information Is Like Water - Part 2Oscar Berg
 

Plus de Oscar Berg (20)

Nya och bättre sätt att samarbeta digitalt
Nya och bättre sätt att samarbeta digitaltNya och bättre sätt att samarbeta digitalt
Nya och bättre sätt att samarbeta digitalt
 
Visualiserad digitalisering inom fastighetsbranschen
Visualiserad digitalisering inom fastighetsbranschenVisualiserad digitalisering inom fastighetsbranschen
Visualiserad digitalisering inom fastighetsbranschen
 
Asynkront samarbete - Nyckeln till att undkomma möteshelvetet
Asynkront samarbete - Nyckeln till att undkomma möteshelvetetAsynkront samarbete - Nyckeln till att undkomma möteshelvetet
Asynkront samarbete - Nyckeln till att undkomma möteshelvetet
 
Fem betydande trender för den digitala arbetsplatsen
Fem betydande trender för den digitala arbetsplatsenFem betydande trender för den digitala arbetsplatsen
Fem betydande trender för den digitala arbetsplatsen
 
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...
Vad händer med arbetsmiljö och säkerhet i en allt mer effektiviserad och resu...
 
How to embrace digitalization ...and survive the inevitable transformation
How to embrace digitalization ...and survive the inevitable transformationHow to embrace digitalization ...and survive the inevitable transformation
How to embrace digitalization ...and survive the inevitable transformation
 
It's time to create a digital workplace that empowers people
 It's time to create a digital workplace that empowers people It's time to create a digital workplace that empowers people
It's time to create a digital workplace that empowers people
 
Så skapar du en digital arbetsplats som lyfter medarbetarna
Så skapar du en digital arbetsplats som lyfter medarbetarnaSå skapar du en digital arbetsplats som lyfter medarbetarna
Så skapar du en digital arbetsplats som lyfter medarbetarna
 
Collaborating in A Social Era - Congres Intranet 2016
Collaborating in A Social Era - Congres Intranet 2016Collaborating in A Social Era - Congres Intranet 2016
Collaborating in A Social Era - Congres Intranet 2016
 
Collaborating in A Social Era - IntraTeam Event 2016
Collaborating in A Social Era - IntraTeam Event 2016Collaborating in A Social Era - IntraTeam Event 2016
Collaborating in A Social Era - IntraTeam Event 2016
 
The Infrastructure For Innovation
The Infrastructure For Innovation The Infrastructure For Innovation
The Infrastructure For Innovation
 
Knowledge work is broken - can social fix it?
Knowledge work is broken - can social fix it?Knowledge work is broken - can social fix it?
Knowledge work is broken - can social fix it?
 
How to create change
How to create changeHow to create change
How to create change
 
The Great Promise
The Great PromiseThe Great Promise
The Great Promise
 
Social Media Infographics
Social Media InfographicsSocial Media Infographics
Social Media Infographics
 
The Secrets Of Simplicity
The Secrets Of SimplicityThe Secrets Of Simplicity
The Secrets Of Simplicity
 
The Web Is Evolving
The Web Is EvolvingThe Web Is Evolving
The Web Is Evolving
 
Democratization of Communication
Democratization of CommunicationDemocratization of Communication
Democratization of Communication
 
Mind-Opening Infographics
Mind-Opening InfographicsMind-Opening Infographics
Mind-Opening Infographics
 
Information Is Like Water - Part 2
Information Is Like Water - Part 2Information Is Like Water - Part 2
Information Is Like Water - Part 2
 

Dernier

An Important Step Toward Process Improvement
An Important Step Toward Process ImprovementAn Important Step Toward Process Improvement
An Important Step Toward Process ImprovementCIToolkit
 
Forget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsForget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsStephan Koning
 
Unlocking Insights and Driving Solutions Using the 5 Whys Approach
Unlocking Insights and Driving Solutions Using the 5 Whys ApproachUnlocking Insights and Driving Solutions Using the 5 Whys Approach
Unlocking Insights and Driving Solutions Using the 5 Whys ApproachCIToolkit
 
Growing a Thriving and Engaged Remote Team
Growing a Thriving and Engaged Remote TeamGrowing a Thriving and Engaged Remote Team
Growing a Thriving and Engaged Remote TeamJulie Cameron
 
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...AgileNetwork
 
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementApplying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementCIToolkit
 
What is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfWhat is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfBALASUNDARESAN M
 
The Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectThe Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectCIToolkit
 
Organizations in a Future with Generative AI
Organizations in a Future with Generative AIOrganizations in a Future with Generative AI
Organizations in a Future with Generative AIKye Andersson
 
Analyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingAnalyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingCIToolkit
 
Value Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationValue Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationCIToolkit
 
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersEmpowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersMahmoud Rabie
 
Making Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsMaking Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsCIToolkit
 
Tackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanTackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanStefan Wolpers
 
Performance Management Notes for MBA Students
Performance Management Notes for MBA StudentsPerformance Management Notes for MBA Students
Performance Management Notes for MBA StudentsManickam Gajapathy
 
A3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingA3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingCIToolkit
 
From Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMFrom Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMGloria Chow
 
Roadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint PresentationRoadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint Presentationgdscghrcem
 
How the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioHow the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioChristopher Totten
 

Dernier (20)

An Important Step Toward Process Improvement
An Important Step Toward Process ImprovementAn Important Step Toward Process Improvement
An Important Step Toward Process Improvement
 
Forget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsForget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outs
 
Unlocking Insights and Driving Solutions Using the 5 Whys Approach
Unlocking Insights and Driving Solutions Using the 5 Whys ApproachUnlocking Insights and Driving Solutions Using the 5 Whys Approach
Unlocking Insights and Driving Solutions Using the 5 Whys Approach
 
Growing a Thriving and Engaged Remote Team
Growing a Thriving and Engaged Remote TeamGrowing a Thriving and Engaged Remote Team
Growing a Thriving and Engaged Remote Team
 
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
 
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementApplying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
 
What is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfWhat is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdf
 
The Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectThe Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and Effect
 
Organizations in a Future with Generative AI
Organizations in a Future with Generative AIOrganizations in a Future with Generative AI
Organizations in a Future with Generative AI
 
Analyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingAnalyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value Mapping
 
Capacity2 - Briefing and Facilitation training slides
Capacity2 - Briefing and Facilitation training slidesCapacity2 - Briefing and Facilitation training slides
Capacity2 - Briefing and Facilitation training slides
 
Value Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationValue Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process Optimization
 
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersEmpowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
 
Making Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsMaking Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity Diagrams
 
Tackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanTackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna Rothman
 
Performance Management Notes for MBA Students
Performance Management Notes for MBA StudentsPerformance Management Notes for MBA Students
Performance Management Notes for MBA Students
 
A3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingA3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem Solving
 
From Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMFrom Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EM
 
Roadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint PresentationRoadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint Presentation
 
How the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioHow the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the Studio
 

The Digital Workplace - Building a more productive digital work environment service by service

  • 1. Building a more productive digital work environment – service by service The Digital Workplace Photo credit: Mabar, h7p://www.flickr.com/photos/mabar/
  • 3. Constant change is the new normal Yesterday Predictable & stable business environment Allowed for long term planning Now & tomorrow Unpredictable & dynamic business environment Need to be prepared for change Pace of change
  • 4. Time pressure Workload Cost cuts Dependencies Pace of change Complexity
  • 5. I am actually not following a process… I’m following a cloud of activities.
  • 6. Employees struggle with finding answers to the most basic questions What is happening? How to collaborate? How can I influence? When should I contribute? Where do I find…? Who knows what? How to share?
  • 7. Barriers prevent collaboration and sharing Large & complex organizations Physical distance Lack of technology support Dispersed workforce No common ways of working Different cultures & languages
  • 8. People work in silos, causing suboptimization and ineffectiveness Tried to collaborate
  • 9. Truth is, most people still work like it’s 1995* Email Files Phone SMS Email Files Meetings *John Stepper, Deutsche bank Same timeDifferent time Same locationDifferent location
  • 10. Houston, we have a problem…
  • 11. Symptoms 44% in US & Canada “unsatisfied” with their jobs.* “Around the world, employee engagement is eroding.”** * Right Management, 2012 ** Mercer, 2011
  • 12. Employee engagement is critical to productivity Increased engagement Lower absenteeism Increased productivity Higher focus and motivation ”Starbucks, Limited Brands, and Best Buy can precisely identify the value of a 0.1% increase in engagement among employees at a particular store. At Best Buy, for example, that value is more than $100,000 in the store’s annual operating income.” ”Competing on Talent Analytics”, by Thomas H. Davenport, Jeanne Harris, and Jeremy Shapiro
  • 13. A disconnected and disengaged workforce operating in a rapidly changing and complex work environment means lost productivity, innovation and responsiveness.
  • 14. 6% individuals 94% the system Around 94% of the possible improvements belong to the system - the responsibility of management. Edward J. Deming, the 94/6 rule
  • 15. 15 ”The most important contribution management needs to make in the 21st century is /…/ to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker (1999)
  • 16. What’s Wrong With The Current Digital Work Environment?
  • 17. IT complexity is rising for the employee More tools Too many features Hard to access Inconsistent design Functional overlap Bad usability Multiple logins Doesn’t fit my workstyleLack of integration No mobility
  • 18. The effective usage rates of enterprise software are down compared to two years ago, with users experiencing productivity losses of around 17%. It’s like giving everyone Friday off. IT Adoption Insight Report, 2012, Oracle UPK & Neochange
  • 19. This idea wasn’t really that bad Communicate Share information Find people Plan meetings Manage tasks
  • 20. So what’s wrong with this digital workplace? Desktop only Document-centric Stovepipes Non-collaborative Communication chaos Only productivity tools
  • 21. We are in the middle of a paradigm shift We are leaving static desktop work for mobile working By our desktops at the office During office hours With people in our close proximity Using any device from anywhere At anytime With anyone, anywhere Image credit: “Leap Factor Executive Presentation”
  • 22. We introduce new tools but don’t change ways of working New tools Current tools Paving cow paths ExisEng ways of working Huge or potentially distruptive improvements New or changed ways of working Status quo Marginal improvements
  • 23. We throw complex technology at the users
  • 24. We fail to see the big picture – and hence to R&D Marketing coordinate our efforts FinanceIT HR Communication
  • 25. 85% of executives see complexity, in one form or the other, as the main barrier to seizing business opportunities and being successful in an ever changing world. From HBR IdeaCast interview with Chris Zook from Bain & Company, 2012 Simplification Complexity
  • 26. We misunderstand user needs because we don’t try enough to understand the users
  • 27. User-focused organizations outperformed the tech-focused companies, achieving 23% higher revenue-per- employee against their industry peers. IT Adoption Insight Report, 2012, Oracle UPK & Neochange TechnologyPeople
  • 28. Why are we more powerful as consumers than we are as employees?
  • 29. Most of all, it’s an organizational problem Lack of a shared mission and vision Lack of collaboration and holistic view Complex and fragmented digital workplace Lower employee productivity Hard to get work done
  • 31. A holistic and people-centric approach to support digital working.
  • 32. What it all comes down to: empowering people to work smarter together Efficiency Engaged &Effectiveness Empowered Focus: How our own and collective time and capacity is used Lean, smart and agile working together Improved quality and happier customers
  • 33. The fragmented and complex digital work environment makes it hard to get work done ICC Business function IT delivery Business function IT delivery Business function IT delivery
  • 34. The Digital Workplace has the answer… Business The Digital workplace IT service provider Customer Customer Customer Customer
  • 35. …and the answer is service-orientation Business Digital workplace CoordinationGovernance IT service provider ICC Customer Customer Customer Customer Service Strategy Service Development Service Management
  • 36. 1. Adopt a people-centric approach that puts the customer and value-creation in focus Individual Location Environment Device Intranet Find information Productivity Tools Create content
  • 37. 2. Explore opportunities while minimizing risk with short cycles Success Start Failure Time
  • 38. 3. Move from change projects to a process of # continuous improvements Process of continuous improvements Project Project Project Time Quality
  • 39. 4. Establish common governance and coordination Management Coordination Governance BU BU BU Competence Center Service Strategy Service Development Service Management
  • 40. How To Get There
  • 41. "That is what strategy is all about. It’s about a point of view about the future and then making decisions based on that. The worst thing you can do is not have a point of view, and not make decisions.” Alan R. Mulally, CEO Ford Motor Company
  • 42. Understand where you are starting from Approach Technology-driven Process-driven Customer-driven Delivery Big bang projects Small and frequent projects Technology IT systems Digital# tools Continuous delivery Digital# services Governance Siloed Centralized Coordinated Strategy No common strategy Common mission and vision Common strategy process
  • 43. The Mission The Vision
  • 44. Understand the customers, their tasks and their working conditions Specialists Outreach Collaborative work Flexible hours Internal and external Flexible locations Administration Field workers Individual tasks Mostly internal Office hours Office Customer interactions Internal and external Flexible hours Flexible locations Customer interactions Mostly external Office hours Flexible locations
  • 45. Identify what services the customers need to get their jobs done and achieve their goals My Tasks My Expenses Find People & Expertise My Profile My Blogs My Meetings My Bookmarks Discussions News Feed My Approvals My Collaborations Find Information Videos My Time My Documents Ideas
  • 46. Get the UX on par with commercial services My Tasks My Expenses Find People & Expertise My Profile My Blogs My Meetings My Bookmarks Discussions News Feed My Approvals My Collaborations Find Information Videos My Time My Documents Ideas
  • 47. Embrace Service Design principles • User-centric – The service must be experienced through the eyes of the user • Co-creation – All stakeholders of a service should participate in the process • Sequencing – Visualize the service as a sequence of interrelated activities • Concretization – Abstract services should be visualized as physical artifacts • Holistic – The entire environment in which the service exists and is consumed needs to be considered
  • 48. Focus on improving services used for basic tasks Share information Discuss with people Find information Find people and experts Provide feedback Find answers to questions Meet Find out what is happening
  • 49. Design for easy execution in different situations Find information and develop idea Read, review and comment Meet and discuss an idea Make use of implemented idea Task – Situation - Workstyle
  • 50. Focus on change and adoption from day 1 Will I manage the pace of change? WIIFM? How does management behave? Do they ”walk the talk”? Do I understand where we are going and why? Do I get the support I need to change? Do I have the right conditions? Are the tools useful and usable?
  • 51. Want to know more? about.me/oscarberg twitter.com/oscarberg thecontenteconomy.com