2. 2
The #1 Platform to Test, Measure and Monitor
User Experience
Our all-in-one enterprise solution make research & testing
cost-effective, agile and easy
3. 3
Mobile App Testing Capability –
End of March
Collect Powerful Quantitative and Qualitative Insights
4. 4
• Chat box is available if you have any questions
• There will be time for Q&A at the end
• We will be recording the webinar for future viewing
• All attendees will receive a copy of the slides/recording
Quick Housekeeping
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
6. 6
Agenda
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Unmoderated Remote Research for Mobile
• Execution of a Remote Task-based Study
• Participant’s Perspective
• Results
• Summary
• Q&A
7. 7
Unmoderated Remote Research for Mobile
Apps Mobile Web
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
8. 8
Task-based Remote Usability Testing
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Present goal as a real-world scenario
• Identify the goals of your research
• Ex. Findability. Preference. Satisfaction. Successful
Checkout
• Ex. Your company is co-sponsoring a
conference. You have decided to hand out business
card holders as promotional giveaways.
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Unmoderated Remote Research for Mobile
Conducting Remote Task-Based Usability Testing on Your Mobile Website
Version A Version B Version A Version B
• Low-fidelity mockups
• High-fidelity mockups
• Final versions
• Live site
• Benchmark
10. 10
How does it Work?
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
Click on the Link Safari Redirect App Store UserZoom App
12. 12
Designing a UserZoom Mobile Study
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Regular Survey Questions
• Task Scenarios
13. 13
Designing a UserZoom Mobile Study
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Define Success
14. 14
Designing a UserZoom Mobile Study
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Logic & Conditions
• Randomization
• Think Aloud
• Video Question
15. 15
Think Aloud
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
16. 16
Conducting Remote Task-Based Usability Testing on Your Mobile Website
Unmoderated Remote Research for Mobile
• Effectiveness
• Efficiency
• Satisfaction
• Open Ended Feedback
Success,
85%
Non-
Success,
15%
5.3
5.1
5.4
1 3 5 7
Ease of Navigation
Amount of
Information
Overall look & feel
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
Unmoderated Remote Research for Mobile
• Net Promoter Score
• Brand Perception
• Clickstream
39% 52%
61% 48%
Pre Task Post Task
Negative (1-2)
Neutral (3-5)
Positive (6-7)
Brand A Brand B
18. 18
Video Question
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
19. 19
Recruitment
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Within UserZoom
• External Panel
• Customer List
• QR Code
20. 20
Breadth of Research Capabilities
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Test Prototypes & Live Sites
• Conduct UX Benchmarking
• Multi Device User Experience Testing
• International Research
21. 21
Benefits of Remote Usability Testing
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Quick Results
• Cost Effective
• Users in their Natural Context
• Flexible & Scalable
• Rich Data
22. 22
Best Practices
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Conducting Remote Task-Based Usability Testing on Your Mobile Website
• Define what is a successful outcome
• Avoid clues or leading the behavior too
closely
• Make the scenario actionable
24. 24
Questions
How to Improve Content Findability & Optimize Information Architecture with a Tree Test
http://www.nngroup.com/articles/task-scenarios-usability-testing/
25. 25
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Editor's Notes
Improve your mobile App Experience
These scenarios are usually called tasks or “activities.” This is an action that you ask participants to take on your mobile interface. They work really well because they provide a context for use. Put participants in the mindset of actually engaging with the webpage.
your company, co-sponsoring a conference. You have decided to hand out business cardholders as promotional giveaways.
your company, M.G Corp, is co-sponsoring a conference. Your team has decided to hand out business cardholders as promotional giveaways to all conference attendees.
In the case of live websites, it could be whether they were able to reach the checkout page. Able to complete the steps in the checkout process.
Discuss the goals at every stage of the development cycle.
Can people find what they are looking for?
How well does the navigation labeling help users find information?
Do their expectations match where the information is currently located?
Talk about baseline as well as competitive benchmark
Encourage action on a website or application
Each scenario is validated for success
Which prototype version do participants prefer?
Does the prototype reflect website’s intended purpose?
Is the navigation system effective in
Do their expectations match where the information is currently located?
Perform task-based studies to test and optimize mobile website prototypes before their final development phase in user’s natural context.
Test mobile websites and prototypes on iPhone, iPad, and Android phones & tablets
Perform task-based studies to test and optimize mobile website prototypes before their final development phase in user’s natural context.
Test mobile websites and prototypes on iPhone, iPad, and Android phones & tablets