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consumer law in pakistan

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prepared by M Usman Khan

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  • The Consumers Eye Pakistan is a Consumers' Rights NGO, running an information campaign to encourage consumers to learn more about their rights and to exercise them. As consumers, we are often faced with situations where we are misled; unsure of what we were buying, or have simply changed our minds. This is even more the case when newly invaded shopping online. Buying services and products online has become much easier; however, it's important that citizens feel safe when making use of these opportunities. The rights granted by state legislation are only useful if people – both consumers and businesses - are aware of them. This is why the TCEP is running an awareness campaign at a time when consumers are being given a whole new set of reinforced rights.
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  • A civilized society believes in the fundamental importance of Consumer Protection,
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consumer law in pakistan

  1. 1. Consumer law in Pakistan Consumer law is the branch of law which is concerned with the rights and interests of consumers. The primary focus of consumer law is on the protection of consumers against mismanagement in the provision of products and services. A wide variety of business transactions are legally regulated by consumer law like quality of production, advertising of goods and Consumer laws came into being in the 20th century
  2. 2. Contents of consumer law
  3. 3. Definition of Contract Agreement Enforceable by Law ‘’An agreement enforceable by law is a contract’’ Section 2(h)
  4. 4. Agreement Every promise & every set of promises forming the consideration of each other is an agreement. Sec 2(e) Characteristics of An Agreement Two or more persons Agreement of all the parties in the same sense
  5. 5. Essential Elements of a Valid Contract • Offer & Acceptance • Create Legal Relations  Lawful Consideration (PAYMENT FOR LAWFUL WORK • Capacity of Parties ( NOT MINOR, NOT UNSOUND MIND) • Free Consent( FREELY AGREED FOR ACCEPTANCE) • Lawful Object(PURPOSE LAWFUL NOT ILLEGAL • Writing & Registration • Certainty(POSSIBILITY) • Possibility of Performance • Not Expressly Declared Void
  6. 6. Kinds of Contract from Point of View of Mode of Creation • Express Contract(oral contract) • Implied Contract(without asking agreed for purchase) • Constructive or Quasi contract
  7. 7. Kinds of Contracts Kinds of contracts from the point of view of enforceability • Valid Contract(elements must be the part of contract) • Voidable Contract(one party agree and other is not agree but he made contract due to any compel or reason) • Void Contract(which is not complete the law) • Unenforceable Contract(without written agreement) • Illegal or Unlawful Contract(totally illegal contract)
  8. 8. Kinds of Contract on the Basis of Performance • Executed Contract(perform two way • Executory Contract(ownership transfer but payment not received yet)
  9. 9. THE PAKISTAN ENVIRONMENTAL PROTECTION ACT, 1997 The Pakistan Environmental Protection Act, 1997. It extends to the whole of Pakistan. The act provides for protection, conservation, Remedy and improvement of Environment for prevention and control of pollution and promotion of sustainable development.
  10. 10. Section 2 injury of, or damage to, human health and safety or property; pollution; means waste from farm and agricultural activities including poultry, cattle farming, animal husbandry, residues from the use of fertilizers means any substance that causes pollution of air and includes soot, smoke, dust particles, odor, light,
  11. 11. cont
  12. 12. Pakistan Environmental Protection Council • The Act provides for establishing a Council to be known as the Pakistan Environmental Protection Council consisting of the Prime Minister or any other person nominated by him as its Chairperson, Minister In charge of Environment as its Vice Chairperson, Chief Ministers of the Provinces, Ministers In charge of the subject of environment in the Provinces and other persons not exceeding thirty-five subject to limitations prescribed by section 3 as members, and the secretary of the Ministry or Division dealing with the subject of Environment as Member/Secretary
  13. 13. Functions of the council • The Council is responsible for coordinating and supervising enforcement of the provisions of the Act, approving comprehensive national environmental policies and ensure their implementation, . The council has the powers to either itself or on the request of any person or organization, direct the Federal Agency or any Government Agency to prepare and implement projects for protection, conservation, and improvement of environment, prevention and control of
  14. 14. Penalties • Provides for punishment for violation of the provisions of the Act, rules and regulations any order issued there under is punishable with fine, which may extend to and in case of a continuing breach, with an additional fine, which may extend for every day during which the breach continues.
  15. 15. THE SALE OF GOODS ACT, 1930 The Sale of Goods Act,1930. It extends to the whole of Pakistan. The Act deals with the rights and obligations of buyers and sellers of goods the relevant provisions of the Contract Act, 1872 apply to contracts for sale of goods except where they are inconsistent with the express provisions of this Act.
  16. 16. DEFINITION “A contract whereby the seller transfers or agree to transfer the property in goods to the buyer for a price”
  17. 17. ESSENTIAL CHARACTERISTICS • Two parties • Transfer of property • Goods • Price • No formalities to be observed • Includes both Sale & an agreement to sell Sales An agreement to sell
  18. 18. Difference between sale & an agreement to sell • Transfer of property • Risk of loss • Consequences of breach • Right of resale • Insolvency of buyer before he pays for the goods • Insolvency of seller if the buyer has already paid the price
  19. 19. Suits for Breach of Contract: • Where the property in the goods has passed to the buyer under a contract of sale and the buyer wrongfully neglects or refuses to pay the price, the seller may sue him for the price of the goods Where the seller wrongfully neglects or refuses to deliver the goods to the buyer, the buyer may sue the seller for damages for non-delivery. Another remedy available to the parties in
  20. 20. THE FATAL ACCIDENTS ACT, 1855 The Fatal Accidents Act, 1855 It extends to the whole of Pakistan. The Act provides for compensation to families for loss occasioned by death of a person caused by actionable wrong. A person who, by his wrongful act, neglect or default may have caused the death of anther person has been made answerable in damages for the injury so caused by him
  21. 21. Complaints: : Whenever the death of a person shall be caused by wrongful act, neglect or default, and the neglect or default is such as would (if death had not ensue) have entitled the party injured to maintain an action and recover damages in respect thereof, the party who would have been liable if death had not ensued shall be liable to an action of suit for damages, not with standing the death of the person injured, and although the death shall have been caused under such circumstance as amount in law to felony or other crime. Every such action or suit shall be for the benefit of the wife, husband, parent and child, if any, of the person whose death shall have been to caused, and shall be brought by and in the name of the executor, administrator or representative or the person dead;
  22. 22. Compensation: The plaint in any such action or suit shall give a full particular of the person or persons for whom, or on whose behalf, such action or suit shall be brought, and of the nature of the claim in respect of which damages shall be sought to be recovered. In every such action the Court nay give such damages as it may think proportioned to the loss resulting from such death to the parties respectively, for whom and for whose benefit such action shall be brought; and the amount so recovered, after deduction all costs and expenses, including the const not recovered
  23. 23. THE [PUNJAB] [SINDH] [N.W.F.P] [BALUCJHISTAN] MOTOR VEHICLES ORDINANCE, 1965 The [Punjab] [Sindh] [N.W.F.P] Baluchistan] Motor Vehicles Ordinance, 1965 The Act extends to the whole of the Provinces of Punjab, Sindh N.W.F.P and Baluchistan except for the Tribal Areas. The Act governs the matters of licensing of drives of motor vehicles. registration of motor vehicles, control of traffic and provides for penalties for offences relation thereto.
  24. 24. Provisions Relevant to Consumers: Contract Carriage" and "Stage Carriage". Contract Carriage is to hire a vehicle as a whole in the name of hiring party while stage carriages are required to make specified number trips of services on the route or routes specified in the permits and issuance of tickets to individual passengers for the fare paid. Timings are also to be specified for departure of "Stage Carriage". "Contract Carriage" is not permitted to pick up individual passengers. Such facility is not available in case of "Contract Carriage". "Contract Carriage" is engaged as a whole, by the party or group of
  25. 25. A Road Transport Authority is empowered under to any or all conditions mentioned therein, which inter alia, include the following: That the contract carriage or contract carriage shall be used only in a specified area or on a specified route or routes. That in of motor cabs, specified fares shall be charged and a table of fares displayed on the vehicle. That specified rates of hiring not exceeding specified maximum shall be charged.
  26. 26. Provides that there shall be inserted in every contract carriage permit other than such permit in respect of a motor cab, a condition that in case of death of or injury to a passenger in the vehicle to which the permit relates arising out of the use of the vehicle, there shall be paid by the permit holder as compensation • in case of death of a passenger, a sum of rupees eight thousand to the legal representatives of the deceased passenger;
  27. 27. Compensation: In respect of a stage carrier, the Thirteenth Schedule provides for payment of compensation amounting to Rs. 16,000/- in case of death and different amounts varying from Rs.1000/-to Rs. 10,000/- for various injuries described therein. • In case of death of, injury to a passenger in a stage carriage or a contract carriage, other than a contract carriage constructed adapted or used to carry not more than Six passengers including the driver, arising out of the use of such carriage, there shall be paid, if a permit has been granted in respect of the carriage, by the holder of the permit, and, if no permit has been so
  28. 28. CONSUMER RIGHTS COMMISSION OF PAKISTAN • Consumer Rights Commission of Pakistan (CRCP), established in 1998, is an independent, non- profit, non-political and non- governmental organization, which is not supported by any industry or commercial sector. CRCP is the first comprehensive consumer rights protection body in Pakistan approaching the issue in holistic terms. To articulate and promote the interests and rights of consumers at all socio-economic Levels, and
  29. 29. Aims and Objectives:  To encourage and support the information of consumer groups and organizations all socio economic levels of society. • To create awareness among different categories of consumers, specially the marginalized groups about their roles, rights and responsibilities. • To intervene on behalf of consumers, while seeking active support and participation of existing consumer groups. where a regulatory or redress framework is available. • To improve understanding of existing and emerging issues concerning the consumer protection at the grass roots and policy.