3 steps to hosted success
•
0 likes•228 views
Hosted UC and Cloud UC Are Here to Stay In order for partners to successfully implement this technology, you need to take steps to ensure success. Doug Tolley will walk through the methodology and explain how this managed service revenue will help your bottom line.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (14)
Similar to 3 steps to hosted success
Similar to 3 steps to hosted success (20)
Recently uploaded
Recently uploaded (20)
3 steps to hosted success
- 1. Technology Innovation Conference September 2014 Doug Tolley – LVM, Inc. VP Sales, Director of Business Development May 21, 2015 3 Steps to Hosted Success
- 4. Infrastructure Dependence 4Overview CP 100208 Communication Depends On - Network Infrastructure - Cloud Services - Existing / Legacy PBX - Windows Components
- 5. You Have To Own This
- 7. Key #1 You Need Tools
- 10. Pre-Assess Status Quo Performance Impact by Network Device… …and Real User Experience
- 11. Footlocker • Network Assessment – Pre-deployment • First Test 14 Minutes – Re-tested After QoS Implementation • Recommendations
- 12. Monitor and Fix Monitor Entire Ecosystem Respond and Drill Into Individual Alerts Remote Control and Fix
- 13. Ohio Health • Already Had SolarWinds • Saw demo based on a short conversation • Decided to move forward with 20+ MicroAppliances
- 14. Protect QoE Active and Passive Constant QoE Testing
- 15. TAKE CREDIT With Detail to Show Successes Brandable Dashboard View of Critical Information Schedule and Deliver Business Reports
- 16. Key #2 You Need To Support The Endpoints
- 17. The Problem • The quality of a hosted application is affected by: … and Endpoint problems make users jump ship A. Endpoints you don’t own B. Running on networks you don’t control 17
- 18. On-the-Fly Endpoint Diagnostics • User clicks on a link • Application, network & OS tools get enabled • Isolate & fix the problem remotely Agentless Endpoint Monitoring • Network performance to all Endpoint locations • No agent / Endpoint side installation • Added value for your service offering What’s Needed • Instant, relevant & powerful tools • Enabled without installing anything on the Endpoint 18
- 19. Throw Them a SupportLine End user opens it… Team member sends a link…
- 20. Instant, Relevant Isolation of the Problem • Endpoint route analysis to your services • Simulate applications such as Voice, Video, Webshare, Virtual Desktops All tests run between the Endpoint and your services via a “Beacon” app (see diagram) • Load your own application streams • Analyze lag, loss & performance
- 21. OS & Network Tools Network Type & Interface Information Task Manager CPU, Mem, Disk… Built in Network Utilities: Socket Test, Http Test, NetStat, TraceRoute etc. 21
- 22. Key #3 You Need To Control The Bandwidth
- 23. Bandwidth Is The New Oil
- 26. “I like things that do the job and kind of disappear into my life… and you don’t think about it much.” “...customers pay us [Apple] ... to sweat all these details so it's easy and pleasant for them to use our computers.” Steve Jobs (1955 - 2011)
- 29. There is money in clarity.
- 30. More Info on VXSuite FB – search VXSuite LinkedIn – Search VXSuite Twitter - @VXSuite GooglePlus – VXSuite YouTube Page VXSuite Subscribe To Our Blog Doug Tolley Doug.tolley@vxsuite.com @tolleylama Questions???
Editor's Notes
- The Promise of UC The view from the top is amazing but is it worth the drive?
- Partners that make it look like this will win Google is waiting to jump in Amazon is waiting to jump in
- Branded as partner’s team Partner can mark up the pricing to their customers Can be used a la carte, full turn-key implementations or just a part Highly skilled on Lync, Cisco, Avaya, legacy hardware, etc.
- You have to be more consultative, more solution oriented
- VXDash is a single pain of glass that extracts and enriches the raw analytic data from each of our products. The result is an enterprise class set of analytics that help customers understand and remove their IT risk and reduce their operating expenses. In the hands of our skilled partners it becomes an indispensible consulting toolset to drive customers through the lifecycle with confidence.
- VXDash is a single pain of glass that extracts and enriches the raw analytic data from each of our products. The result is an enterprise class set of analytics that help customers understand and remove their IT risk and reduce their operating expenses. In the hands of our skilled partners it becomes an indispensible consulting toolset to drive customers through the lifecycle with confidence.
- Tell the Cisco partner story – how can Cisco always be the right answer? Americom wanted hosted options VXSuite – the perfect tool to help a VAR step into a new product line or delivery mechanism
- Tell the Cisco partner story – how can Cisco always be the right answer? Americom wanted hosted options VXSuite – the perfect tool to help a VAR step into a new product line or delivery mechanism
- Bandwidth is the new oil My kids have never experienced a world where there isn’t 24/7/365 connection to the network Louis CK Story
- Think about when email became the “norm” you do it reflexively – it is part of the fabric of your day Phone calls, texting, is normal Moving to the cloud from the desktop is painful for some, IM, Video Conference is changing the way we work Twitter has passed Facebook in the teen to young adult group, SnapChat Your job is to help make the technology so easy that it is just part of the normal process of living My kids can grab an iPad and begin Face Time without any explanation of how or why – they just do it and they don’t even care how it all runs and the fact that it is incredible
- The Promise of UC The view from the top is amazing but is it worth the drive?
- Partners that make it look like this will win Google is waiting to jump in Amazon is waiting to jump in
- Many types of workers, home offices, road warriors – COLLABORATION and CONFERENCING PROBLEM Bridge Issue LVM, Inc. provided tools and expertise to mitigate the problem Voicemail Migration O365 Pilot Enterprise Voice?