This presentation is on the topic 'Risk Management in Logistics' done in Safexpress Pvt Ltd during my internship course. The presentation is for the Mid Term Review purpose hence contains findings of 1 month.

1. Name: Vaibhav Agarwal
H.O.D Name: Mr. Soumitra
Pramanik
Mentor Name: Mr. Soumitra
Pramanik
Duration: 2 Months
Risk Prevention

2. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
OBJECTIVES OF YOUR PROJECT
 TO MINIMISE THE RISK THROUGHOUT THE OPERATIONS
 DECREASING DAMAGE, SHORT, PART AND NON DELIVERY
ISSUES.
 INCREASE CUSTOMER RETENTION
 MAINTAINING THE GOODWILL OF COMPANY.
 DECREASING THEFTS AND ACCIDENTS.
 REDUCING THE NUMBER OF CLAIMS.
 SIMPLIFYING AND SPEEDING UP THE CLAIM PROCESS.

3. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
SCOPE OF PROJECT
 TRANSIT WORTHINESS
 PACKAGING
 CLAIM PORTAL
 CUSTOMER TOUCH POINTS
 HANDLING OF CONSIGNMENT
 SECURITY IN BOOKING/LAST
MILE DELIVERY

4. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
SUMMARY OF THE PROJECT, PHASES AND KEY MILESTONES
 DETERMINING THE MAJOR CAUSES OF RISK
 HUB VISITS
 CLIENT CALLS
 PAST DATA
 DETERMINING THE AREAS WHERE IMPROVEMENT CAN BE DONE
 DISCUSSIONS
 FURTHER ANALYSIS

5. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
SUMMARY OF THE PROJECT, PHASES AND KEY MILESTONES
 LIVE CASE STUDY
 VISITING THE LOCATION
 PAPER WORK REQUIRED
 SEGREGATING THE MATERIAL (CONSIGNER WISE)
 SURVEYOR VISIT
 REPACKAGING
 COST ASSOCIATED WITH ACCIDENTS

6. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
SUMMARY OF THE PROJECT, PHASES AND KEY MILESTONES
 ACTION PLAN
 EFFICIENT AND ADEQUATE
IMPLEMENTATION OF ‘10
COMMANDMENTS’ IN ALL THE HUB
ACROSS INDIA.

7. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
ASSUMPTIONS AND LIMITATIONS
ASSUMPTIONS:
 PROBLEMS WILL BE SAME FOR ALL THE HUB.
LIMITATIONS:
 THERE ARE NO LIMITATIONS FOR THE PROJECT.

8. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
IMPLEMENTATION OF YOUR PROJECT AS PER THE
STANDARD PROCESS
Understand the
working
Finding all
possible
solutions
Reaching root
cause of
problem
Identifying the
problems
Implementing
the best
solution.
Evaluating the
results
Working on
cases
Lack of
Training
Delivery
person’s
behavior
Ratings,
Clients return
rate
Penalty,
Training,
Rating
reward…
Training
Program in all
branches
Ex.

9. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
INPUTS & OBSERVATIONS
Inputs Observations
 Discussions with
department
personnel.
 Taking claim Cases
 Client calls and
negotiations.
 Tracing the missing
packages.
 Visiting the Hubs.
 Live case study.
 Working of company
and department
 Problems faced by
clients.
 Day & Night
operations of Hubs.
 Causes of accidents.
 Theft prone
processes.
 Ground realities.

10. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
DELIVERABLES ACHIEVED
 NEGOTIATED AND SOLVED CASES.
 HUB VISIT PRESENTATION.
 ONLINE CLAIM APPLICATION FORM.
 CASE STUDY
 DATA ANALYSIS

11. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
RECOMMENDATIONS
 TRANSIT WORTHINESS OF THE CONSIGNMENT SHOULD BE
CHECKED AS PER THE STANDARDS, BEFORE BOOKING.
 A TRAINING PROGRAM IS MUST FOR BOOKING AND DELIVERY
PERSONNEL.
 BRANCHES, BOOKING FLAMMABLE OR OTHER HAZARDOUS
MATERIAL (WHICH IS AGAINST THE COMPANY POLICY),
SHOULD BE PENALISED IN THE CASE OF ACCIDENTS.
Continued…

12. E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”
RECOMMENDATIONS
 PACKAGING MUST BE CHECKED AT THE TIME OF BOOKING. IF
POSSIBLE, PROTECTIVE PACKING SOLUTIONS SHOULD BE
PROVIDED (THERMOCOL, BUBBLE WRAP, ETC.)
 A CLAIM PORTAL SHOULD BE DESIGNED WHERE CUSTOMER
CAN DIRECTLY APPLY FOR CLAIMS.

13. ANNEXURE

15. Data Analysis
0
20
40
60
80
100
120
140
160
180
200
Number of claims per day for past 6 months
No. of claims via.
Letter Mail Call
0
500
1000
1500
2000
2500
3000
3500
4000
No. of issues
0
10000000
20000000
30000000
40000000
50000000
60000000
70000000
80000000
Claim Value of issues

16. 0
20000000
40000000
60000000
80000000
100000000
120000000
140000000
160000000
Claimed Val Alloted Val
Chart Title
0 50000000 100000000 150000000
Credit
Paid
To pay
Chart Title
Alloted Val Claimed Val
Data Analysis
No. of claims from type of
customer
Credit Paid To pay
Claim amount from type of
customer
Credit Paid To pay

17. UP West Hub Visit

18. Delhi Hub Visit

19. Case Study Visit

20. THANK YOU!
Any Questions?