1.
Self-rating key: 1 = no background or experience; 2 = some background or experience; 3 = demonstrated knowledge and experience; 4 = personal strength
RPC/Skill ref Initial Self Rating Post Course Rating
Provide Examples of Your Demonstration
of the Competency
1.3.3. Implement practices and processes that encourage collaboration and maintenance
of a healthy, inclusive and diversified working environment.
2 4
During the course development, it was possible to
demonstrate the importance of conflict
management within any company. It brings
significant benefits to managers and employees
since its resolution involves improving
interpersonal relationships, increasing productivity,
and achieving positive changes throughout the
work environment.
1.3.4 Provide support to individuals, teams and organizations to identify and achieve
shared objectives.
2 4
Collaboration at work is the cornerstone of building
an excellent team. Collaborative teams work
together to brainstorm new ideas, accomplish
ambitious projects, and meet their objectives. At a
minimum, collaborative team members perform
more work together than they could accomplish
separately. This was evidenced by the facilitation
process of each of the team's working members.
2.4.4 Be attentive to the needs of the team and build trust.
3 4
When there is trust, people voluntarily step forward
and work optimally, collaboratively, and efficiently.
They adopt a common purpose, take risks, think
creatively, help each other, and communicate
openly and honestly. In this sense, having carried
out teamwork for more than four weeks, trust
between the members of all the groups was
strengthened, even more so when feedback from
one of them was given.
2.8.1 Ability to gain the trust of others and guide them towards a common goal.
3 4
People work optimally, collaboratively, and
efficiently when they are trusted. They adopt a
common purpose, take risks, think creatively, help
each other, and communicate openly and
honestly. Thus, it was possible to develop this skill
during the execution of the group project, where
team members trusted the person responsible for
each facilitation.
2.8.2 Provide mechanisms that allow for rapid and effective team building.
3 4
It is essential to have mechanisms in place to
accomplish the common goals and interests that
have been planned so that all members know and
understand their purpose and goals. In this sense,
during the course duration, the necessary
techniques and tools were learned to achieve the
study's objectives.
2.8.3 Model behavior in effort to create and maintain a healthy work environment while
leading authentically and with vulnerability.
2 4
A healthy work environment understands and
values each individual's capabilities and skills,
minimizing differences and difficulties between
people and offering tools for promotion for the
benefit of all. Thus, during the course, it was
possible to learn about conflict resolution, which
guides decision-making in the search for solutions
to contradictions and confusion.
2.10.1 Ability to communicate and act with tact, and to ensure that the message is
conveyed in an appropriate manner.
4 4
Team members should exchange information and
feedback to know how they are doing and how
they can improve. In this sense, during the course,
it was possible to learn about techniques for
improving communication and how to encourage
the participation of others in a conversation.
2.10.2 Understand the non-verbal behavior of the person to recognize the subtleties of
the message.
3 4
Non-verbal behavior understands precisely what
you want to say without giving rise to
misinterpretations and that they put all their
attention on unimportant points. Therefore, during
the course, it was possible to learn how to identify
people's moods, their inclinations toward conflict
resolution, and even how their cultural
environment influences their way of being.
Instructions: The specific competencies developed in this course have been listed below. Use the scale described below to provide an initial
self rating. At the end of the course you will re-visit this and re-consider your ratings. Has your rating changed? If so, provide examples of
what you have learned.
1.3 Inclusion, Diversity and Human Connections: develop and implement practices that create connection, collaboration and work culture that is healthy, inclusive and
embraces diversity
2.4 Leading Projects: Organize work, manage your own and others’ time, establish priorities and structure tasks
and efficiently within deadlines.
2.8 Leadership: Take initiative and action to achieve shared outcomes, as an individual or by inspiring others.
2.10 Relational Intelligence: Forge positive relationships, establish meaningful connection and interaction with people, and develop self-awareness in regard to the
impact on others.

2.
2.10.3 Concentrate on listening and grasping the totality of the information shared.
3 4
Attentive listening helps both parties remain calm
when dealing with a crisis or discussing a sensitive
issue. Boosts confidence. Great listeners tend to
have higher self-esteem and a better self-image
as listening works toward establishing positive
relationships. Therefore, during the course, it was
possible to evidence the importance of how to
convey information and ensure that it is interpreted
correctly.
2.11.1 Ability to collaborate with colleagues and work collectively towards a common
goal.
4 4
Collaboration at work is the cornerstone of building
an excellent team. Collaborative teams work
together to brainstorm new ideas, carry out
ambitious projects, and accomplish their goals. At
the very least, collaborative team members
perform more working together than they could
achieve separately, evident in the teamwork
involved in developing each facilitation.
2.11.4 Motivate team members and ensure everyone has had their say when the
situation requires it.
3 4
People are not machines; therefore, to function
optimally in a company, more is needed for
employees to have technical training. The moving
part counts a lot; if people are unsatisfied with the
company, they do not feel cared for and valued.
The working environment could be better; they will
not perform at one hundred percent so that
business results will be negatively affected. During
the course, it was possible to show how vital work
motivation is and its direct influence on employee
performance.
2.11.5 Promote the flow of information within the group.
3 4
Developing effective systems for a consistent flow
of information helps put every company on the
road to efficiency, consistency, high customer
satisfaction, and high employee satisfaction.
However, it all depends on the information flow's
quality, quantity, and consistency. Therefore, in
this course, it was demonstrated how vital the
existence of communication channels is.
2.11.6 Ability to convey information and adapt to the target audience.
2 4
Communication skills are all the abilities that
enable communication between people. This is a
highly relevant element in the business
environment since the effectiveness and success
of the agreements or negotiations to be reached
with others depend on it. Thus, during this course,
it was possible to demonstrate the importance of
developing communication skills to benefit the
participation and understanding of each individual
in the organization.
2.11.7 Ability to communicate in a group setting that enhances feedback of others.
2 4
To learn how team members are doing and where
they may grow, the team should share information
and comments. In this way, it was possible to learn
during the course about methods for enhancing
communication and how to urge other people to
participate in a conversation.
2.11 Create and adapt clear messaging based on context and audiences, while arousing interest and enthusiasm through written visual and verbal media. Working
collectively with others, inside and outside the organization, to achieve common goals and promoting the flow ofclear messaging and dialogue to create shared
understanding.