Simple survey/research on facebook user satisfaction

1. FACEBOOK USERS SURVEY
Note: We are the representative of FACEBOOK conducting a survey and hereby requesting you to fill
up the questionnaire. The information provided by you will be strictly kept highly confidential and it
would be used only to improve the quality of FACEBOOK purposes only.
Name: _______________________________________
A) What is your gender?
Female Male
B) What is your age?
20-30 31-40 41-50
C) What is your race?
Malay Indian Chinese Others
D) What is your religion?
Islam Hindu Buddha Others
5) What is the highest level of education you have completed?
Lower Secondary Upper Secondary
Diploma Degree
Master
6) Occupation
Self Employed Private Sector Government

2. 1) Do you have a Facebook account? Yes No
2) How long have you been a Facebook user? ____________________________________________
3) What do you use Facebook for?
Find new friends Play interactive/Non interactive games
Chat (including comments and wall) Check out friends (photos, walls etc)
Update Profile Time pass
4) How reliably does Facebook work the way it’s supposed to (without bugs, errors & delay)?
Extremely reliably Somewhat reliably Slightly reliably
5) How useful is Facebook overall?
Extremely useful Somewhat useful Slightly useful
6) How frequently do you log into Facebook?
Several times a day Daily Weekly Monthly
7) On average, how long do you spend on Facebook per week?
Less than a hour 2 hour 3 hour >3 hour
8) In your opinion, how much value does Facebook place on providing good experiences for users?
Tremendous amount Considerable amount Moderate amount
9) If you could choose one part of Facebook to improve, what could it be?
Privacy Control Timeline Ads Search
News Feed Msg/Photo Others ___________
10) How often do you post status updates on Facebook?
Several times a day Once a day Few times a week Less than
Weekly
11) How important Facebook in staying connected to?
Close friends & Family Acquaintances celebrities Other public figure
All above Others

3. 12) Do you trust Facebook with providing your personal information? Yes No
13) Do you use video chat option in Facebook messaging? Yes No
14) Do you use hashtags in Facebook? Yes No
15) Do you know/use what Graph Search is? Yes No
16) How secure is Facebook overall?
Extremely trustworthy Very trustworthy Normal Not at
all
17) How do you feel about Facebook becoming more commercialized?
I don’t mind Rarely bother me Bother me sometimes
18) How do you feel about Facebook privacy policies?
No Problem Some Concern Concerned Don’t like at all
19) How do you feel about Facebook’s promotion advertisements?
Good eye catching Not interested Its annoying Remove
20) Rate your overall satisfaction of FACEBOOK experience?
Very satisfied Satisfied Normal Dissatisfied
“Facebook was not originally created to be a company. It was built to accomplish a social mission – to
make the world more open and connected.”
Mark Zuckerberg

4. ~ We truly appreciate your assistance in completing the survey ~