Thursday 6 June 2013 at the Institute for Good Governance Promotion

1. KNOWLEDGE MANAGEMENT
WITH WEB 2.0 TECHNOLOGY
Vasa Buraphadeja, PhD Deputy Chairperson Business Information Systems @ Martin de
Tours School of Management and Economics Assumption University of ThailandTours School of Management and Economics Assumption University of Thailand
columnist @happeningmag blogger @ http://www.gotoknow.org/blog/vasablog
ดร. วสะบูรพาเดชะ(แว้บ) รองหัวหน้าสาขาวิชาระบบสารสนเทศธุรกิจคณะบริหารธุรกิจมหาวิทยาลัยอัสสัมชัญ
คอลัมนิสต์ นิตยสารแฮพเพนนิ$งบล็อกเกอร์ GotoKnow

2. WHAT IS KNOWLEDGE?
http://www.merriam-webster.com/dictionary/knowledgehttp://www.merriam-webster.com/dictionary/knowledge2

3. WHAT IS KNOWLEDGE?
http://th.wikipedia.org/wiki/ความรู้http://th.wikipedia.org/wiki/ความรู้3

4. THE SEVEN SINS OF MEMORY
TRANSIENCE
ABSENT-MINDEDNESSABSENT-MINDEDNESS
BLOCKING
MISATTRIBUTION
SUGGESTIBILITY
BIAS
PERSISTENCE
http://en.wikipedia.org/wiki/The_Seven_Sins_of_Memoryhttp://en.wikipedia.org/wiki/The_Seven_Sins_of_Memory4

5. http://johnantonios.com/2010/10/27/knowledge-is-not-power/http://johnantonios.com/2010/10/27/knowledge-is-not-power/5

6. WEB 2.0
“The business revolution in the computer industry caused by
internet as platform”the move to the internet as platform”
(Musser and O’Reilly, 2006)
6

7. WEB 2.0
“open architecture, its lowering of theopen architecture lowering of the
barriers to publishing, the ease with which people
can connect ideas, the increase in available
bandwidth and computing power” (Weinberger, 2007).
“Web 1.0 was commerce. WEB 2.0 is people”
(Singel, 2005)
7

8. WEB 2.0 & KM
“WEB 2.0 is very close in its principles and attributes
to knowledge managementto knowledge management. ... Organizations are
encouraged to start using WIKI’s and in some cases
also blogs. Knowledge Managers should examine if
younger employees can serve as knowledgeyounger employees can serve as knowledge
catalysts.”
Moria Levy, Journal of Knowledge Management 13(1)
http://dx.doi.org/10.1108/136732709109312158

9. WEB 2.0 & KM
The potential of Web 2.0 technologies to act as a lever for
organisational learning and knowledgeorganisational learning and knowledge
exchange depends on the degree of
openness, freedom, and employee
empowerment in corporate environments.empowerment in corporate environments.
Dirk Schneckenberg, Journal of Knowledge Management 13(6)
http://dx.doi.org/10.1108/136732709109971509

10. WEB 2.0’s USERS
ISOLATED USERS
Tag & bookmark,
reCAPTCHA
Blog, RSS, Paper.li
COLLABORATIVE USERS
Wiki,Wiki,
Google Drive,
Social Network Services (facebook, twitter)
10

11. TAG & BOOKMARK
https://delicious.com/vappee11

12. TAG & BOOKMARK
http://previous.delicious.com/vappee/tags?show=count12

13. reCAPTCHA
http://www.google.com/recaptcha/captcha13

14. WIKI
video http://www.commoncraft.com/video/wikis
http://www.commoncraft.com/video/wikishttp://www.commoncraft.com/video/wikis14

15. WIKI
Puget Sound Challenge
http://pugetsound.epageo.org/index.php5?title=Main_Pagehttp://pugetsound.epageo.org/index.php5?title=Main_Page
Image: http://www.harpguitars.net/knutsen/steamboats.htmImage: http://www.harpguitars.net/knutsen/steamboats.htm15

16. WIKI
WHERE TO BEGIN?
http://en.wikipedia.org/wiki/Comparison_of_wiki_softwarehttp://en.wikipedia.org/wiki/Comparison_of_wiki_software
CANDIDATES:
pbworks (www.pbworks.com/)
DokuWiki (www.dokuwiki.org)DokuWiki (www.dokuwiki.org)
16

17. ONLINE OFFICE SUITE
LADIES AND GENTLEMEN, MEET GOOGLE DRIVE
https://tools.google.com/dlpage/drivehttps://tools.google.com/dlpage/drive17

18. ONLINE OFFICE SUITE
WHAT IS IT?
video http://www.commoncraft.com/google-docs-plain-english
http://www.commoncraft.com/google-docs-plain-englishhttp://www.commoncraft.com/google-docs-plain-english18

19. ONLINE OFFICE SUITE
USE CASE
FROMFROM
gcflearnfree
video https://www.youtube.com/user/gcflearnfree
https://www.youtube.com/user/gcflearnfreehttps://www.youtube.com/user/gcflearnfree19

20. ONLINE OFFICE SUITE
COLLABORATE ON WRITING REPORT & SHARE WITH
YOUR SUPERVISER [Text document]YOUR SUPERVISER [Text document]
MANAGE STAFF ENROLMENT [Form & Spreadsheet]
QUICK & DIRTY FLOWCHART [Presentation]
20

21. SOCIAL NETWORK SERVICES
PagesPages allow real organizations, businesses, celebrities and
brands to communicate broadly with people
who like them. Pages may only be created and managed by
official representatives.
Groups provide a closed space for smallGroups provide a closed space for small
groups of people to communicateabout shared
interests. Groups can be created by anyone.
https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/21

22. SOCIAL NETWORK SERVICES
information and posts are publicPage information and posts are public and generally
available to everyone on Facebook.
Anyone can like a Page to become connected with it and
get News Feed updates. There is no limit to how many people can like a
Page.
postsPage admins can share posts under the Page’s name. Page posts
appear in the feeds of people who like the Page and their
friends. Page admins can also create customized apps for their Pages
and check Page Insights to track the Page’s growth and activity..
https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/22

23. SOCIAL NETWORK SERVICES
privacy settings are availableIn addition to an open setting, more privacy settings are available
for groups. In secret and closed groups, posts are only visible to group members.
Group members must be approved or added by other members.
When a group reaches a certain size, some features are limited. The most useful
groups tend to be the ones you create with small groups of people you know.
Members receive notifications by default when any member posts in the group. GroupMembers receive notifications by default when any member posts in the group. Group
members can participate in chats, upload photos to shared albums,
collaborateon group docs and invite members who are
friends to group events.
https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/23

24. SOCIAL NETWORK SERVICES
WHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT?
24

25. SOCIAL NETWORK SERVICES
IT IS ABOUT, you guess it,
NETWORK!
25

26. SOCIAL NETWORK SERVICES
IT IS ABOUT DATAANALYSIS!
26

27. SOCIAL NETWORK SERVICES
tweet, retweettweet, retweet
140 chars
@handle
#Hashtag
http://www.youtube.com/watch?v=0qqDy5BmYKEhttp://www.youtube.com/watch?v=0qqDy5BmYKE
video http://www.youtube.com/watch?v=0qqDy5BmYKE
27

28. SOCIAL NETWORK SERVICES
WHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT?
28

29. SOCIAL NETWORK SERVICES
IT IS ABOUT VISUALIZATION!
http://trendsmap.com/http://trendsmap.com/29

30. SOCIAL NETWORK SERVICES
IT IS ABOUT VISUALIZATION!
http://aworldoftweets.frogdesign.com/http://aworldoftweets.frogdesign.com/30

31. SOCIAL NETWORK SERVICES
IT IS ALL ABOUT
NETWORK!
WEF 2012 @ DAVOSWEF 2012 @ DAVOS
DOT – ACTOR
SIZE – BETWEENNESS
COLOR – CLUSTERS
31http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/

32. SOCIAL NETWORK SERVICES
IT IS ALL
ABOUT
EMOTION!
http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/32

33. BLOG vs BOOK
image: http://m4gik.deviantart.com/art/Brainstorm-13631543533

34. BLOG
duration frequency effort fans …duration frequency effort fans …
blog
book
http://waiterrant.net/?p=50434

35. BLOG IDEA
Julie/Julia Project Julie & Julia: 365 Days,
524 Recipes, 1 Tiny Apartment Kitchen
35

36. BLOG IDEA
36

37. BLOG IDEA
aston27.bloggang.com/37

38. BLOG IDEA
MEANINGFULMEANINGFULMEANINGFULMEANINGFUL
PERSONALPERSONAL
FIRST-HAND
EXPERIENCE
FIRST-HAND
EXPERIENCE
SET THEMESET THEMEHALF-BAKED
THOUGHTS
HALF-BAKED
THOUGHTS
SET THEMESET THEME
38

39. BEFORE YOU BLOG
CHOOSE THE RIGHT BLOG COMMUNITY
COMMENT ON OTHER BLOGSCOMMENT ON OTHER BLOGS
ADD TO EMAIL SIGNATURE
and …
SET THEME & STYLE
CHOOSE TITLE AND KEY WORDS
http://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/39

40. BLOG CRITIQUE
http://bact.cc/2011/machine-readable-please/40

41. BLOG + TAGs
http://blogs.hbr.org/cs/2011/10/social_media_versus_knowledge.html41

42. AFTER A BLOG POST
SHORTEN YOUR POST’S URL (tinyURL.com, bitly.com)
STATUS UPDATETAILOR YOUR STATUS UPDATE IN SNSs
COMMENT ON OTHER BLOGS, and
ADD YOUR POST TO THE COMMENTADD YOUR POST TO THE COMMENT
SHARE YOUR BLOG WITH TARGET READERS
http://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/42

43. KM Tech TOOLS DEMO
43

44. KM Tech TOOLS DEMO
44 http://www.feedly.com/http://www.feedly.com/

45. KM Tech TOOLS DEMO
45 http://paper.li/learn-more.htmlhttp://paper.li/learn-more.html

46. KM Tech TOOLS DEMO
capture screen as images or videoscapture screen as images or videos
Select window / region
5-minute screencasts
video www.techsmith.com/jing.html
46 www.techsmith.com/jing.htmlwww.techsmith.com/jing.html
video www.techsmith.com/jing.html

47. Q&A

48. THANK YOU :)
https://www.facebook.com/vasa.buraphadeja
https://twitter.com/vappee
http://www.linkedin.com/pub/vasa-buraphadeja/a/48a/106
http://www.gotoknow.org/blog/vasablog