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Digital empowerment of older users (by Lene Schroyen)

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How can you enable older users to fully benefit from the latest technological innovations in order to improve the management of their daily lives and stay physically, mentally and socially active? The Vizier project aims to close the digital gap using a signature user interface.

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Digital empowerment of older users (by Lene Schroyen)

  1. 1. 2.3 Digital empowerment of older users 1 CONFIDENTIAL Template Innovation Day 2018CONFIDENTIAL DIGITAL EMPOWERMENT OF OLDER USERS Lene Schroyen Project Manager lene.schroyen@verhaert.com TRACK 2 - DIGITAL TECHNOLOGIES FOR A BETTER WORLD
  2. 2. 2.3 Digital empowerment of older users 2 CONFIDENTIAL 1 2 3 4 5 CONTENT The aging population Living independently Digital and real world integrate Digital empowerment today Project Vizier
  3. 3. 2.3 Digital empowerment of older users 3 CONFIDENTIAL POPULATIONS ARE GETTING OLDER
  4. 4. 2.3 Digital empowerment of older users 4 CONFIDENTIAL LIVING INDEPENDENTLTY Aging at home – what does it mean?
  5. 5. 2.3 Digital empowerment of older users 5 CONFIDENTIAL • To keep important old connections (be involved, contribute) • Because they long for familiar streets and faces • To remain independent • Because a nursing home is unavailable or not affordable WHY PEOPLE WANT TO AGE AT HOME
  6. 6. 2.3 Digital empowerment of older users 6 CONFIDENTIAL • People’s future care needs are hard to predict • Help at home is a challenge to organize • Studies show that for some, home alone is mostly just alone THE REALITY OF AGING AT HOME
  7. 7. 2.3 Digital empowerment of older users 7 CONFIDENTIAL 1. Physical environment • Allowing the users to get around both indoors and outdoors • Accommodate their limitations and be affordable • Solve transportation 2. Social aspects • Living in a community • Socializing, attending events • Having opportunities to work if they wish • Have ways to communicate with others • Have ways to get information • Healthcare facilities nearby PROBLEMS-TO-BE-SOLVED WHEN AGING AT HOME Source – 2017 Deseret News article
  8. 8. 2.3 Digital empowerment of older users 8 CONFIDENTIAL TECHNOLOGY AS A PART OF THE SOLUTION The assistive potential of available technology Access Communication EntertainmentHealth Memory & cognition
  9. 9. 2.3 Digital empowerment of older users 9 CONFIDENTIAL Why are older adults not using technology? Why does the tablet end up in the drawer? THE DIGITAL DIVIDE
  10. 10. 2.3 Digital empowerment of older users 10 CONFIDENTIAL Innovations are often too complex. BARRIER “I’ve seen elderly users write paper notes on how to use note-taking software.”
  11. 11. 2.3 Digital empowerment of older users 11 CONFIDENTIAL The technology is hard-to-imagine and a lot of elderly don’t feel the need of technology in their homes. BARRIER “At the age of 70, I’m enthusiastic about travel and about reading long history books. But about replacing my traditional home thermostat with a WiFi model like Nest – I’m unenthusiastic.”
  12. 12. 2.3 Digital empowerment of older users 12 CONFIDENTIAL Products ‘for elderly’ are not desirable. BARRIER
  13. 13. 2.3 Digital empowerment of older users 13 CONFIDENTIAL Needing to learn to work with a new interface for each application. BARRIER
  14. 14. 2.3 Digital empowerment of older users 14 CONFIDENTIAL Example: go one step back BARRIER
  15. 15. 2.3 Digital empowerment of older users 15 CONFIDENTIAL Limitation of vision, dexterity and memory. BARRIER
  16. 16. 2.3 Digital empowerment of older users 16 CONFIDENTIAL DIGITAL AND REAL WORLD INTEGRATE What will the future be like?
  17. 17. 2.3 Digital empowerment of older users 17 CONFIDENTIAL THE DIGITAL WORLD IS REAL
  18. 18. 2.3 Digital empowerment of older users 18 CONFIDENTIAL THE VIRTUAL COMPANION IS REAL
  19. 19. 2.3 Digital empowerment of older users 19 CONFIDENTIAL FUTURE EXPERIENCE FOR OLDER USERS REMOTE CONTACT Messages Video calls Social media VIRTUAL CONTACT SENSORS DEVICES< AI
  20. 20. 2.3 Digital empowerment of older users 20 CONFIDENTIAL DIGITAL EMPOWERMENT TODAY VIZIER Stay active - mentally, socially and physically Get daily life organized
  21. 21. 2.3 Digital empowerment of older users 21 CONFIDENTIAL 1. Desirability first VIZIER - DIGITALIZATION APPROACH “Create a fun-to-have system, to get users in. The extras become the core.”
  22. 22. 2.3 Digital empowerment of older users 22 CONFIDENTIAL 1. Desirability first 2. A familiar user interface DIGITALIZATION APPROACH “Filter the information according to the user preferences and show it through one simple interface.”
  23. 23. 2.3 Digital empowerment of older users 23 CONFIDENTIAL 1. Desirability first 2. A familiar user interface 3. Open and extendable DIGITALIZATION APPROACH “The Vizier system is meant to plug in on any other (open) system, allowing the user to customize his version of the system.”
  24. 24. 2.3 Digital empowerment of older users 24 CONFIDENTIAL PROJECT VIZIER First steps to digital empowerment
  25. 25. 2.3 Digital empowerment of older users 25 CONFIDENTIAL THE VIZIER CONCEPT GRAPHICAL SPEECH FRIENDLY INTERFACE SMART PLATFORM ONLINE SERVICES SENSORS & DEVICES AVAILABLE SOLUTIONS
  26. 26. 2.3 Digital empowerment of older users 26 CONFIDENTIAL The companion and the tablet work together VIZIER’S FRIENDLY INTERFACE
  27. 27. 2.3 Digital empowerment of older users 27 CONFIDENTIAL Bring UI guidelines to life VIZIER’S FRIENDLY INTERFACE Textual clarification It has been noticed that older adults often interpret icons in another way which may be confusing Manipulate screen Older adult users can find it difficult to use multiple fingers across the screen. Actions like zoom in and out, scrolling with two fingers, rotation and dragging gestures. Multi- touch gestures should have button-based alternatives6. Sort linear sequences of tasks Organize information into a small number of "chunks“. Minimize the interferences on the screen and make them very straightforward and short, so as not to overload the older adult’s mental space and working memory abilities. Use ‘real-world’ metaphors e.g. desktop metaphor, folder metaphor, trash can metaphor User-centered wording e.g. "there was a problem in copying a file to your disk" rather than "execution error 159" Feedback Articulatory (system beeps, mouse click, key clicks etc.), semantic (e.g. highlighting an item being chosen from a list), status indicators (e.g. the copy bar when copying files, an hour glass icon when a process is being executed etc.). Some examples from UI guidelines
  28. 28. 2.3 Digital empowerment of older users 28 CONFIDENTIAL CO-CREATION concreteabstract
  29. 29. 2.3 Digital empowerment of older users 29 CONFIDENTIAL PAPER DESIGNS (2-3 options)
  30. 30. 2.3 Digital empowerment of older users 30 CONFIDENTIAL MOCKUP APP (clickable buttons)
  31. 31. 2.3 Digital empowerment of older users 31 CONFIDENTIAL MOCKUP APP (clickable buttons)
  32. 32. 2.3 Digital empowerment of older users 32 CONFIDENTIAL CLICK TO INSERT SLIDE TITLE 1. Click to insert text FOCUS GROUP (feedback survey)
  33. 33. 2.3 Digital empowerment of older users 33 CONFIDENTIAL CONCLUSIONS
  34. 34. 2.3 Digital empowerment of older users 34 CONFIDENTIAL REMEMBER … … we ain’t seen nothing yet
  35. 35. 2.3 Digital empowerment of older users 35 CONFIDENTIAL REMEMBER … … it’s a must to co-create … and to apply user-centered design
  36. 36. 2.3 Digital empowerment of older users 36 CONFIDENTIAL One group, five brands Our services are marketed through 5 brands each addressing specific missions in product development. INTEGRATED PRODUCT DEVELOPMENT ON-SITE PRODUCT DEVELOPMENT DIGITAL PRODUCTS DEVELOPMENT OPTICAL PRODUCTS DEVELOPMENT VENTURING

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