2. • Able to know expected behavior regarding effective
conflict resolution and teamwork skills
Learning Outcome
3. Have you ever had a disagreement?
Conflict resolution is a necessary
component of the workplace
Must be skilled in
conflict resolution
techniques
4. • A state of incompatibility of ideas between two or more parties or individuals
• Natural disagreement resulting from individuals or groups that differ in
attitudes, beliefs, values or needs.
What is conflict?
5. • Listen, then Speak out
Conflict Resolution Techniques
Simply listen to all parties
involved to completely
understand the nature of
conflict, then start
troubleshooting solutions.
6. • Gather the Group
Conflict Resolution Techniques
Arrange a meeting with all
involved parties to discuss the
issue. Having a group meeting
may also expedite a resolution
that will satisfy everyone.
7. • Be Impartial
Conflict Resolution Techniques
Don’t take sides! If you are
partial towards one person, try
to access the situation from all
sides to come up with a fair
and reasonable solution
8. • Do not postpone Conflict Resolution
Conflict Resolution Techniques
Address the conflict
immediately. Otherwise, the
situation could escalate and
could affect employee
performance.
9. • Promote Teamwork
Conflict Resolution Techniques
Remind you staff of successful
projects that required
teamwork to compete. This is
one of the most effective
conflict resolution techniques
and will really make the
employees think about the
importance of working in a
team.
10. • Broadcast Praise
Conflict Resolution Techniques
The power of encouragement
and motivation can be
multiplied when it is spread to
recognize those who are
modeling the teamwork and
cooperation that is desired
within any conflict.
12. Conflict Prevention
• Being Open
If we have issues, we need to
express and deal with them
immediately and not allow it
to accumulate and dwell upon.
14. Conflict Prevention
• Encouraging different points of view and evaluating each fairly
without any personal bias
The clear disadvantage is that
it can lead us to make
assumptions about them and
take action based on those
biases.
16. Conflict Prevention
• Demonstrating respect for team members rather than resorting to
blame game
For any team to be successful
it is critical that the team
members respect each other.
17. Conflict Prevention
• Keeping team issues within the team
Talk issues within the team,
talking outside results in
conflict escalation
18. Importance of Conflict Management
Facilitates employees to concentrate on their work.
Strengthens bonds amongst employees
Helps finding a middle way – an alternative to any problem and
successful implementation of any idea.
Motivates employees to strive hard to live up to the expectations
and contribute to the organization in the best possible way.
Prevention is better than cure.
Have you ever had a disagreement? You probably have at one time or another. Workplace conflicts are very common; there are very few offices where all the employees get along. Because of this, conflict resolution is a necessary component of the workplace, and those in a leadership position must be skilled in conflict resolution techniques.
Believe it or not, just listening to an employee’s issue is the first and most important step in resolving conflict. You should simply listen to all parties involved to completely understand the nature of conflict, and then start troubleshooting solutions.
As a leader, you’ll need to arrange a meeting with all involved parties to discuss the issue. Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also expedite a resolution that will satisfy everyone.
Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another. If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution.
Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanor and performance of your staff.
Encouragement and motivation are powerful. Remind your staff of successful projects that required teamwork to complete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team.
As stated above, the power of encouragement and motivation can be multiplied when it is spread to recognize those who are modeling the teamwork and cooperation that is desired within any conflict. Try to give suitable models in these instances because behavior modeling can be risky if there are elements in the model that are undesirable.
As well as being able to handle conflict when it arises, One should first focus on ways of preventing conflict from becoming damaging. A constructive approach would be to:
Being open – if we have issues, we need to express and deal with them immediately and not allow it to accumulate and dwell upon.
In the workplace, people often have to work with others that come from different backgrounds and have different opinions.
