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Information Technology  Operation Plan: 2009 -2010 Mission Statement  The Information Technology Directorate (ITD) will provide affordable, quality information and communications services and technologies to underpin the mission and aspirations of the University.  This will be achieved by understanding our customers ’  needs, by demonstrating Information and Communications Technology (ICT) leadership, and by producing cost-effective and innovative outcomes. Information Technology Directorate Operational Plan 2009-2010
From the Director ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ICT Enabling Plan  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  ICT Enabling Plan   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SUPPORT SERVICES Director, Information Technology  Directorate,  Brian Cameron  02 6773 3751 / 0427 935 146 [email_address] ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INFRASTRUCTURE SERVICES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],APPLICATIONS SERVICES PRINCIPAL IT OFFICER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITD Structure
IT Governance The 2007 external review of IT confirmed that UNE has a highly devolved organisation supporting ICT and in this context highlighted that effective governance is essential to achieving alignment and effectiveness.  The ICT Governance Structure (above) has been designed to achieve strategic alignment and effective governance of the University ’ s portfolio of ICT systems, services and investments while delegating responsibility and accountability for operational management.
ITD Projects   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITD Operational Plan  Calendar Year 2009/10 2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected E4.  Advance use of communication, internet and information Technology A5.  Sustain competitive advantage in a complex, changing sector. To have successfully  Migrated as systems and services off Tru64 and onto Linux/Windows, Tru64 environment decommissioned ,[object Object],[object Object],End of Year ,[object Object],[object Object],A5.  Sustain competitive advantage in a complex, changing sector. Infrastructure Architecture reviewed and plan developed focusing on availability, scalability & management tools & Technologies. ,[object Object],Plan – EOM April Implemented by EOY ,[object Object],[object Object],B4. Develop new paths through national and international collaboration. B2. Learn with regional communities: local, national, global. A5.  Sustain competitive advantage in a complex, changing sector. E4. Advance use of communication, internet and information technology. New data network implemented and operating at predetermined KPI’s, Functionality rollout plan documented and underway. ,[object Object],Core – EOM Feb Disruptive testing EOM April Customer Acceptance testing EOM May ,[object Object],[object Object],ALL A comprehensive Service Catalogue developed, maintained, published and used. ,[object Object],First version approved by SSQGB and ICTC by EOM April. Commence consultation and introduction by EOM May. ,[object Object],[object Object],[object Object]
2009  –  2010 Operational Plan A2. Establish and maintain a vision-led performance structure.  D3. Build performance by measurement, assessment and recognition.  KPI’s established for Services and performance against those being measured and regularly reported to ITMT & Service and Service Quality Governing Board. ,[object Object],End of 2 nd  quarter 2009 ,[object Object],[object Object],C1. Secure current student markets; provide an outstanding experience. E4. Advance use of communication, internet and information technology. Video conferencing development plan in place and being executed. ,[object Object],End of 2 nd  quarter 2009 ,[object Object],[object Object],[object Object],A5.  Sustain competitive advantage in a complex, changing sector. Disaster Recovery & Business Continuity plans maintained and tested. ,[object Object],Ongoing ,[object Object],[object Object],A1. Achieve distinction through integrated, interdisciplinary innovation. E1. Achieve beneficial change through forthright, open review. Customer Relationship approach/framework determined, implemented & measured. In addition initiatives in place in response to customer satisfaction surveys (CAUDIT/VOICE) ,[object Object],Ongoing ,[object Object],[object Object],[object Object],B1. Harness and build regionality focus; commercialise expertise. A4. Co-ordinate UNE presence to influence key audiences. E3. Streamline UNE processes. Project Office established and operational ,[object Object],Recruitment  Qtr 1, 2009 Operational Plan Q2, 2009 Fully in operation EOY 2009  ,[object Object],[object Object],[object Object],D1. Ensure clear and effective governance systems and practices. IT Governance Committees established and meeting regularly. ,[object Object],Ongoing.  ,[object Object],A1. Achieve distinction through integrated, interdisciplinary innovation. A5. Sustain competitive advantage in a complex, changing sector. Implement Project Server for  consistent project reporting across all ITD projects ,[object Object],[object Object],End of Year 2009  ,[object Object],[object Object],Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected
2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected E1. Achieve beneficial change through forthright, open review. E4. Advance use of communication, internet and information technology. Improved support for Teaching and Research Activities ,[object Object],Ongoing ,[object Object],[object Object],A1. Achieve distinction through integrated, interdisciplinary innovation. B1. Harness and build regionality focus; commercialise expertise. E1. Achieve beneficial change through forthright, open review. Technology Design standards and development standards established, published and incorporated in outsourced contracts. (minimum standards for a product or service to be accepted as a UNE service and supported by ITD) ,[object Object],[object Object],[object Object],Design standards to FMS in Jan 09 ,[object Object],[object Object],[object Object],[object Object],. A4. Co-ordinate UNE presence to influence key audiences. A5. Sustain competitive advantage in a complex, changing sector. IT Enabling plan initiatives due in 2009 achieved. ,[object Object],End of Year  2009 ,[object Object],B1. Harness and build regionality focus; commercialise expertise. A2. Establish and maintain a vision-led performance structure. A5. Sustain competitive advantage in a complex, changing sector. ITD meets obligations as required by ICT related contracts. Achieved by development of a register of contracts, obligations and regular review by ITMT ,[object Object],June 2009 ,[object Object],C4. Explore new education markets, modes and opportunities. Evaluate and improve the Value proposition / Business case for ITD. This includes regular communications with UNE staff and students, IT Forums, etc.  ,[object Object],End of Year 2009 then ongoing. ,[object Object],[object Object],[object Object]
2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected E4. Advance use of communication, internet and information technology E3. Streamline UNE processes E2. Delegate authority, with associated accountability measures. A5. Sustain competitive advantage in a complex, changing sector. Implement a Configuration Management system and processes ,[object Object],Draft - EOM June progress report by EOM Sept. ,[object Object],[object Object],E4. Advance use of communication, internet and information technology E3. Streamline UNE processes E2. Delegate authority, with associated accountability measures. A5. Sustain competitive advantage in a complex, changing sector. Implement Change and Release management systems and processes ,[object Object],Draft policy EOM May Training EOM June ,[object Object],[object Object],[object Object],D1. Ensure clear and effective governance systems and practices D2. Align Plan strategies, resources and decision-making. E3. Streamline UNE processes IT desktop / personal IT equipment contract in place  by August 2009 (expiration date of the current contract) ,[object Object],August 2009 ,[object Object],[object Object],E3. Streamline UNE processes E2. Delegate authority, with associated accountability measures. Improve and make the ITD processes for processing charge-back jobs or pass-through charges more efficient. Reduce resource cost. ,[object Object],End of Year 2009 ,[object Object],[object Object],E5. Align financial management to strategies; diversify income sources. A5. Sustain competitive advantage in a complex, changing sector. Review the cost-effectiveness of the telecommunications charging model and make recommendations for improvement to the Director ITD ,[object Object],prior to the commencement of the budget process in August/September ,[object Object],[object Object]
2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected E4. Advance use of communication, internet and information technology E2. Delegate authority with associated accountability measures Implement the business benefits of the Jet Billing System. (Internet quota management) ,[object Object],[object Object],End of third Quarter (has dependencies on network project). ,[object Object],[object Object],[object Object],[object Object],E1. Achieve beneficial change through forthright open review. A5. Sustain competitive advantage in a complex, changing sector Benchmarking - compare IT funding and expenditure at UNE against similar sector benchmarks.  ,[object Object],Ongoing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E4. Advance use of communication, internet and information technology A5. Sustain competitive advantage in a complex, changing sector Conduct VoIP Pilot and recommend ongoing strategy for UNE  ,[object Object],Mid-year 2010 Technologies reviewed, an internal review of those technologies completed and a recommendation to the Director IT.  E4. Advance use of communication, internet and information technology C1. Secure current student markets; provide an outstanding experience C3. Achieve superior student engagement, learning and skills outcomes. Video Conferencing Technologies: Evaluate and recommend in conjunction with external departments the future model for procurement, implementation, management and support of video conferencing technologies. ,[object Object],October (report) Delivery end 2009. ,[object Object],[object Object],[object Object]
2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected C1. Secure current student markets; provide an outstanding experience. C3. Achieve superior student engagement, learning and skills outcomes. C4. Explore new educations markets, modes and opportunities. E4. Advance use of communication, internet and information technology Off-campus wireless networking ,[object Object],End of Year WiMax mid 2010 (based on funding) ,[object Object],[object Object],[object Object],C1. Secure current student markets; provide an outstanding experience. A5. Sustain competitive advantage in a complex, changing sector Implement upgraded backup link  ,[object Object],End of year 2009 ,[object Object],[object Object],E4. Advance use of communication, internet and information technology E5 Align financial management to strategies; diversify income sources Evaluate outsource opportunities for student email with providers such as Google/Microsoft/Collaboration  ,[object Object],Q1 2010 ,[object Object],[object Object],E4. Advance use of communication, internet and information technology A5. Sustain competitive advantage in a complex, changing sector. A2. Establish and maintain a vision-led performance structure. E5. Align financial management to strategies; diversify income sources Business Intelligence:  Provide a supporting role for ITD's active participation in setting of business strategy to leverage technology expertise for maximum business benefit. ,[object Object],End of Year 2009 ,[object Object],[object Object],[object Object]
2009  –  2010 Operational Plan Link to Strategic Plan Directorate goals to be achieved Primary responsibility Timeframe for delivery Outcome expected 1A. Achieve distinction through integrated, interdisciplinary innovation. A5. Sustain competitive advantage in a complex, changing sector. D1. Ensure clear and effective governance systems and practices. Desktop Computing Environment – Establish a framework around and strengthen delivery and change management of upgrades to  Standard Operating Environments and changes to vendor-delivered hardware platforms for desktop and portable computing equipment. ,[object Object],Appointment to  project position by June 2009. Project complete by EOM May 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Operational Plan - The University of New England, Armidale, New ...

  • 1. Information Technology Operation Plan: 2009 -2010 Mission Statement The Information Technology Directorate (ITD) will provide affordable, quality information and communications services and technologies to underpin the mission and aspirations of the University. This will be achieved by understanding our customers ’ needs, by demonstrating Information and Communications Technology (ICT) leadership, and by producing cost-effective and innovative outcomes. Information Technology Directorate Operational Plan 2009-2010
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  • 6. IT Governance The 2007 external review of IT confirmed that UNE has a highly devolved organisation supporting ICT and in this context highlighted that effective governance is essential to achieving alignment and effectiveness. The ICT Governance Structure (above) has been designed to achieve strategic alignment and effective governance of the University ’ s portfolio of ICT systems, services and investments while delegating responsibility and accountability for operational management.
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