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Skype for business to Microsoft Teams- Guidance for a successful upgrade

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This is the slide deck which we used in our session on " Skype for business to Microsoft Teams- Guidance for a successful upgrade " at the Microsoft 365 Virtual Marathon on May 28th , 2020 .

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Skype for business to Microsoft Teams- Guidance for a successful upgrade

  1. 1. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days MICROSOFT 365 VIRTUAL MARATHON Skype for Business to Microsoft Teams : Guidance for a successful upgrade VIGNESH GANESAN MWP TECHNICAL SPECIALIST, MICROSOFT VIJAI ANAND RAMALINGAM MWP TECHNICAL ARCHITECT, COGNIZANT Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  2. 2. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days Mark Your Calendars: March 23-25, 2021, MGM Grand Resort Las Vegas, Nevada, USA M365Conf.com #M365CONF TheSharePoint Conferenceis nowTheMicrosoft 365 CollaborationConference #M365VM M365VirtualMarathon.com Broughtto youby: TheGlobalMicrosoft Community& M365Conf.com | #M365CONF
  3. 3. THANK YOU TO ALL OUR GENEROUS SPONSORS
  4. 4.      LET ME INTRODUCE MYSELF… Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  5. 5.     MY CO-SPEAKER TODAY Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  6. 6. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM  Why upgrade to Teams ?  The Upgrade framework  Planning the upgrade from Skype for Business to Teams  End user experience , Co-existence modes , environment planning & network readiness  Understand Voice migration options  Useful resources  Q & A Agenda Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  7. 7. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Why upgrade to Teams ?
  8. 8. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Skype for Business is a great communications tool Enabling users to connect with colleagues and customers from anywhere, anytime Skype for Business offers chat, meeting, and calling capabilities. Manage contacts Chat and call Host meetings
  9. 9. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Teams is your robust collaboration solution Teams has the ability to transform the way users work Microsoft Teams creates a hub for teamwork where people connect, communicate, and collaborate from within a single interface. The added functionality of Teams helps streamline the ways your organization works. A successful upgrade to Teams requires focus on technology-change AND people-change. Manage contacts Chat and call Host meetings Integrate business applications Manage projects and work groups Collaborate on documents Store and share files
  10. 10. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Why upgrade to Teams? *The Forrester Study: The Total Economic Impact™ Of Microsoft Teams outlines cost savings and other financial benefits organizations can realize by adopting Teams Advanced features, modern experiences • Teams combines chat, video, calling, collaboration, and app integration into a single, integrated hub • State-of-the-art cross-platform and mobile experiences Performance by design • Reimagined client built on cloud infrastructure • Teams provides improvements in call and meeting quality, and other operational metrics Bottom-line benefits • In a recent study, organizations that moved to Teams saw cost reductions from consolidating solutions to one platform, had 14.6% less downtime due to online availability of resources, and projected a three-year net present value per user of $5,416* Skype for Business Online retirement • Skype for Business Online will be retired July 31, 2021 • Skype for Business Server is not affected, but customers with hybrid configurations will need to move Skype for Business Online users to Teams by the retirement date July 31, 2021
  11. 11. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Skype for Business to Teams upgrade
  12. 12. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Teams is more than a technical migration • is more prominent than ever • 80% admit to using their communicatio n tool of choice1 Organizations are made up of innovators, laggards and everyone in between Resistance is a normal, human behavior that takes time 1“What is Shadow IT?”, https://www.skyhighnetworks.com/cloud-security-university/what-is-shadow-it/ (accessed March 2017) Plan, pilot and deploy both readiness activities together
  13. 13. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Mapping your upgrade journey
  14. 14. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Skype for Business to Teams: Customer Journey Where to begin No Yes
  15. 15. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Leverage the proven upgrade framework This end-to-end process can help you plan, manage and implement your upgrade to Teams + Project stakeholders Project definition Technical readiness and user readiness Deployment and implementation Operational excellence Learn more at aka.ms/SkypeToTeams Gather the right sponsors and project team Define your project scope, goals, and timeline Assess network readiness; test for quality Assess user acceptance and design readiness Implement pilot, coexist, and upgrade strategy Drive value through optimization and adoption growth
  16. 16. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Co-existence modes Mode Calls and Chats Meeting Scheduling Teams Channels available? Recommended Use Case Islands Either Either Yes Default starting point. Side-by-Side with overlapping capabilities Skype for Business With Teams Collab Skype for Business Skype for Business Yes Side-by-Side with selected capabilities Skype for Business With Teams Collab And Meetings Skype for Business Teams Yes Side-by-Side with selected capabilities Skype for Business Only Skype for Business Skype for Business No Side-by-Side with selected capabilities Teams Only (Requires homed in Skype for Business Online) Teams Teams Yes The final state of being upgraded for either paths This is the default state for all *new* tenants as of 9/1/2019. https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness- coexistence-and-interoperability
  17. 17. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Paths to Teams • Starting point in all cases includes Skype for Business • End point is all users using Teams Only • Driving adoption in your key scenarios in Teams is critical success factor • Key considerations when deciding your path:  Feature requirements & overlap between SFB and Teams  Moving users all at once or in cohorts  Velocity to move users to Teams Only Cohort 1 Cohort 2 Cohort 3… All users
  18. 18. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Which coexistence path should customers take? Microsoft offers flexibility for customers to choose their upgrade path on the road to Teams Only Teams side-by-side to SFB with Chat, Meetings & Calling Considerations: • Skype for Business Online and most on-premises (recommended path) • Capabilities available in both SFB and Teams • Enables quick velocity move to Teams Teams side-by-side to SFB with selected features (Collab, Meetings) Considerations: • More complex environment with on premises enterprise voice • No overlapping capabilities between SFB and Teams • Designed with longer co-existence period in mind
  19. 19. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM What is upgrade? The Teams Only experience
  20. 20. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM What is Upgrade? Use Teams for everything Specific configuration (“Teams Only”) Details Experience of a Teams Only user Chat & Calling Receives and initiates all chats and calls in Teams Can interop (IM/call) with any Skype for Business user Is redirected to Teams if they try to sign in to Skype for Business Meetings Schedules all new meetings in Teams (plugin replaced) Data that gets migrated Existing contacts from Skype for Business including federated (but no DL) Existing Skype for Business meetings (both on-prem and online) get converted to Teams meetings
  21. 21. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM What happens to Skype for Business during upgrade? Skype for Business meetings-only client configuration (automated, recent clients only) Clear notification to user Guidance to user Easy link to Teams Also enables access to Skype for Business client Specially adapted client Meetings focused Only the meetings and past conversations tabs shown Chat and calling disabled Meetings Previous Skype for Business meetings migrated to Teams Can still attend any Skype for Business meeting in Skype for Business (experience unchanged from before upgrade) Can’t schedule new Skype for Business meetings (plugin replaced) Schedules Teams meetings Clicking on a Teams meeting in Skype for Business redirects to Teams Clicking on a Skype for Business meeting in Teams redirects to Skype for Business
  22. 22. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM
  23. 23. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Side-by-Side with overlapping features • Introduce Teams side-by-side to Skype for Business with Chat, Meetings and Calling enabled * • Drive your adoption program • Upgrade all users or one cohort at the time to be using Teams only
  24. 24. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM MeetingsCalling and Chat Users use both products side-by-side Full Side-by-Side User runs both applications with “all” features available Chat Calling Meetings TeamsSkype for Business • Receives chats and calls in same client as the one used by originator • PSTN calls in SfB • Can initiate calls and chats from either client Default; requires strong Adoption and Change Management, adoption saturation prior to upgrade Chat Calling Meetings Collaboration
  25. 25. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Considerations & Impact Moving users all at once or in cohorts  All at once: Ideal option for best user experience Quick velocity: All users have the same capability and experience at once which simplifies adoption  Cohorts: Increased success when users adopted all the key scenarios in Teams Slower velocity: Large organizations may move slower, however when Teams deployed to all users there will not be interop experiences  Chat messages and calls from federated customers will be received in Skype for Business until you move to Teams Only  Phone System capabilities will only be available when users in Teams Only  HID and meeting room devices  Chat and calling will be available in both SFB and Teams  Meeting scheduling and joining is available in both products
  26. 26. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Side-by-Side with select feature migration • Introduce Teams side-by-side with selected features • Collaboration • Meetings • Drive your adoption program • Upgrade all users or one cohort at the time to be using Teams only
  27. 27. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM MeetingsCalling and Chat User remains in Skype for Business but uses Teams Side-by-Side with Interop Teams for group collaboration (and meeting attendance) • Receives any chats and calls in Skype for Business client, regardless of where initiated • Can only initiate chats and calls in Skype for Business presence is published to both systems Chat Calling Meetings TeamsSkype for Business Exceptional situations for very large or complex organizations; requires IT Pro setting, management Collaboration
  28. 28. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM MeetingsCalling and Chat User moved to Teams for Meeting Side-by-Side with Interop Teams for group collaboration and meeting scheduling • Receives any chats and calls in Skype for Business client, regardless of where initiated • Can only initiate chats and calls in Skype for Business presence is published to both systems Chat Calling TeamsSkype for Business Exceptional situations for very large or complex organizations; requires IT Pro setting, management Meetings Collaboration
  29. 29. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Considerations & Impact Moving users all at once or in cohorts • All at once: best option for small to medium organizations to introduce new features org wide Quick velocity: All users have the same capability and experience at once which reduce the likelihood of interop experiences • Cohorts: Different group of users will have different experience. Interop is triggered when the first cohort is fully migrated to Teams only Slower velocity: Path B is designed with predictability in mind and since there is no overlap in functionality migration velocity is less crucial • Phone System capabilities will only be available when users in Teams Only • Federation follows the user’s reachability for chat and calling • Chat and calling will be available only in Skype until the user is moved to full Teams only experience. Predictable experience • Meeting scheduling will be available in one product only, users can still join from both products
  30. 30. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Client experiences between Skype for Business and Teams
  31. 31. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Native Interop (chat)
  32. 32. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Native Interop (calling)
  33. 33. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Native Interop (desktop sharing from SFB) Skype user communicating with Teams user Skype for Business user has established an interop thread Communicating via chat/audio/video Skype user notified recipient is not using Skype for Business (yellow banner) Desktop Sharing Skype user invokes desktop sharing as they normally would
  34. 34. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Joining a Skype for Business meeting from Outlook or Teams All future meetings launch Skype Meeting App Meetings Only (aka Native limited client) Skype for Business client launched with meetings only functionality Web client requires one-time download and install of Skype Meetings App
  35. 35. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Mobile Join (iOS)
  36. 36. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Mobile Join (iOS)
  37. 37. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM
  38. 38. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM  Online users with or without enterprise voice  All users are online, no on premises Skype for Business users  Microsoft Phone System or on premises Cloud Connector Edition  Hybrid system with or without enterprise voice  Some of the users are online and some of the users are on premises for Skype for Business  Microsoft Phone System or on premises Enterprise Voice deployment  On premises Skype for Business with or without enterprise voice  All users are on premises with Skype for Business and Enterprise Voice deployment User migration scenarios starting point
  39. 39. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Scenario Overlapping Capabilities Select Capabilities Chat and Calling  Lands where communicationwas initiated from (SfBSfB, Team Teams)  User must run and monitor both clients for chat and calling  Lands in product what recipient is configured for  User runsboth clients, but thereare no overlapping features Meetings  Users can create meetings in both products  Users can only create meetings in one product only Collaboration  Availablein Teams  Availablein Teams Best suited for  Users who are onlinealready for chat, calling and meetings  Organizations without on-premises voice deployments  Richer experiencein Teams on day one  Designed with longer coexistence in mind. Interop experiences will allow for slow or fast moves to Teams  Allows for gradualmove to full Teams functionalityby moving meetings and chatcalls features separately  Predictablerouting and presence Considerations  Chat and calling is availablein both clients  HID controls  Presence is separate  Devices: readiness needed to ensure room devices can join Teams meetings  Phone System: inbound/outbound calling onlysupported in Teams Only mode  Teams is intra organizationfocused for UC  Federated chat and calls land in Skype  Separating capabilities may lead to user confusion  Generallylonger coexistence for the organization  Phone System capabilities will only be availablewhen users in Teams Only  Federationfollowsthe user’s reachability for chat and calling Choose your path
  40. 40. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Scenario Services Preferred Path Notes Online  Chat only  Chat and meetings  Chat, meetings and calling plan  Chat, meetings and onprem CCE Overlapping Capabilities  For the CCE scenario, Direct Routing need to be deployed or numbers migrated to Microsoft calling plan Hybrid  Chat only online and onprem  Chat online and onprem with meetings  Chat, meetings and calling plan online, chat and meetings onprem Overlapping Capabilities  Migrating enterprise voice generally takes longer in most organizations, but EV users can still take advantage of Teams functionality right away  If you have both pick one path and use it for all users.  Preferred path is where your largest contingence of users are located. Chat, meetings and calling plan online, chat, meetings and full enterprise voice onprem Select capabilities On premises  Chat only  Chat and meetings Overlapping Capabilities  Pay attention to Office 365 service dependencies when organization is new to the cloud!  Chat, meetings and full enterprise voice Select capabilities What is my scenario?
  41. 41. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM How do I migrate my voice services to teams?
  42. 42. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Voice migration options Phone systems with calling plans – follow Path A steps Phone system with CCE, OPCH or Full EV – Port the numbers to online or Implement Direct Routing.* Teams voice options Skype for Business Server *The journey and available options are the same, but the steps will differ Skype for Business Online
  43. 43. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Direct Routing Architecture for Teams Requires a Microsoft Certified SBC to allow you to bring your Telco Service provider for dial tone. Directly Route dial tone to Teams Users Direct Routing in Office 365 allows customers to connect their SIP trunks directly from their network. Customers can work with their local Telecommunications provider to enable Microsoft Teams users to make and receive telephone calls. Interoperability with 3rd party systems Direct Routing allows customers with users in the Microsoft cloud to continue using 3rd party systems such as PBXs, Call Center, and Analog Telephony Adaptors (ATA) helping preserve key investments. PSTN TRUNK INTERNET PSTN network Analog telephony adapter (ATA) (supported by certified SBC Partners) Certified Session Border Controller(s) Third-party PBX Phone System (Cloud PBX)
  44. 44. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM  Teams Only refers to the experience of a user who has been upgraded from Skype for Business to Microsoft Teams  User adoption is critical regardless of the path you take  Recognizing the paths available for migration - Both paths are available to you regardless of your starting point  Identifying common upgrade scenarios  Defining the upgrade path most suitable for your organization  Understand voice migration options to Teams Today we talked about Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  45. 45. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Where do you go from here? Recap, resources and recommendations
  46. 46. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Leverage online upgrade resources Microsoft offers a robust set of tools to help navigate your upgrade journey Upgrade planning workshops A live, interactive four-part series designed to help customers plan and implement their upgrade to Teams. Upgrade success kit A complement to the upgrade planning workshops, these fully customizable downloadable assets include a sample project plan, user communications, feedback surveys and more. Upgrade guidance This self-service online guidance, organized around our proven upgrade success framework, shares both technical and user readiness considerations, best practices and resources for a successful upgrade. End user training Focused sessions to help users quickly get up to speed on Microsoft Teams, including a “Switch from Skype for Business to Teams” class. aka.ms/TeamsLiveTraining aka.ms/SkypeToTeamsPlanning aka.ms/SkypeToTeams aka.ms/UgradeSuccessKit (Live) aka.ms/TeamsOnDemand (On-Demand)
  47. 47. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM Prepare your organization's network for Microsoft Teams UDP ports 3478 through 3481 , 13.107.64.0/18, 52.112.0.0/14, and 52.120.0.0/14
  48. 48. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM PowerShell Reference Mode Microsoft Teams Admin Center PowerShell (per user) Islands Available Grant-CsTeamsUpgradePolicy -PolicyName Islands -Identity $SipAddress Islands + Notify the Skype for Business User Available Grant-CsTeamsUpgradePolicy -PolicyName IslandsWithNotify -Identity $SipAddress Skype for Business Only Available (routing only currently) Grant-CsTeamsUpgradePolicy -PolicyName SfBOnly -Identity $SipAddress Skype for Business Only + Notify the Skype for Business User Available (routing only currently) Grant-CsTeamsUpgradePolicy -PolicyName SfBOnlyWithNotify -Identity $SipAddress Teams Only Available Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity $SipAddress Skype for Business with Teams Collaboration Available Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollab -Identity $SipAddress Skype for Business with Teams Collaboration + Notify the Skype for Business User Available Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabWithNotify - Identity $SipAddress Skype for Business with Teams Collaboration and Meetings Available Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabAndMeetings - Identity $SipAddress Skype for Business with Teams Collaboration and Meetings + Notify the Skype for Business User Available Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabAndMeetingsWithNotify -Identity $SipAddress
  49. 49. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM  Visit the Vendors Booth, Sessions and Watch the Videos  Submit Your Answers to Enter the Raffle  You need at least 5 correct answers then submit for a chance to win one of 3 (One in each Americas, APAC, EMEA) ARE YOU READY FOR A RAFFLE? WE ARE GIVING AWAY 3 OCULUS QUEST ALL IN ONE! https://bit.ly/m365raffle
  50. 50. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM CONSIDER DONATING TO THE FOLLOWING CHARITY RELIEF FUNDS: UNITED WAY: HTTPS://GIVE.UWKC.ORG/M365VM INTERNATIONAL MEDICAL CORPS: HTTPS://BIT.LY/MEDICALCORPSFUND 10% OF FUNDS FROMSPONSORS GOTO SUPPORT COMMUNITY RELIEF. FOR MORE INFORMATION WRITE TOINFO@M365VIRTUALMARATHON.COM
  51. 51. May 27 & 28, 2020 Vignesh/Vijai | EN #M365VM MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days THANK YOU FOR JOINING US! DO YOU HAVE ANY QUESTIONS? Speaker feedback https://bit.ly/M365VMSpeakerFeedback Event feedback https://bit.ly/M365VMFeedback

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