CV VR2.3

Vikesh Rameshdaw/ vikeshrameshdaw@gmail.com /27833983184
Private and Confidential Page 1
Curriculum Vitae:
Vikesh Rameshdaw

Personal Details
Name: Vikesh
Surname: Rameshdaw
Date of Birth: 28 October 1976
ID No: 761028 5129 08 5
Gender: Male
Address: M7 Cherry Manor,
Van Der Linde Street,
Groblerpark,
Roodepoort, Johannesburg,
South Africa,
2147
Contact Number: 2783 3983184 – Mobile
0325 334468 - Landline
Email: vikeshrameshdaw@gmail.com
Drivers Licence: Code EB
Educational Background
Highest Qualification (Formal): Grade 12.
School: Glenhaven Secondary School, Verulam, KZN, 4340.
Qualification Year: 1994.
Subjects:
Subject Grade Pass Symbol
English HG D
Afrikaans HG D
Mathematics SG C
Physical Science HG E
Acccounting SG E
Computer Science HG D

Skillsets and Competencies
Course Training Academy Date
Finance For Non Financial Managers. Imsimbi Financial Institute October 2010
Franchise Performance Management. Franchise Plus Academy April 2012
Situational Team Leadership – (REACH). Ken Blanchard Companies July 2013
Fundamental Negotiation Skills. Maurice Kerrigan April 2008
Change Leadership & Management. MTN – Learning & Development November 2012
Crucial Conversations. Vitalsmarts L.C. April 2013
Interpersonal Skills. Brian Abott April 2007
Microsoft Office (Word Level 3). Executrain March 2006
Microsoft Office (Excel Level 3). Executrain March 2006
Microsoft Office (Powerpoint Level 2). Executrain March 2006
Client Relations. Department of Home Affairs February 1996
Hijack Prevention. BMW Driver Training November 2007
Advanced Driving. BMW Driver Training November 2007
Career Objective
My Individual Development Plan (IDP) and career endeavors have entrenched me within the
Business Management Arena.
Since 2008 and similar years of experience, I was of the realization that I had already attained a
solid foundation to build on.
The Personal Value System I believe in, attribute to my success in previous organizations. Primary
Attributes include Integrity, Candor, Loyalty, “Can-do” attitude with Leadership playing a Key
Driver Role.
I have become accustomed to fast-pace work environments and constant challenges have
become a strength.
6 Month Plan:
Acquiring and establishing employment in a corporate/telecoms/retail/franchise environment.
2 Year Plan:
Aligning personal performance to the Company Strategy, to learn and study the business, its
needs, Challenges, Strengths and Focus Areas.
5 Year Plan:
Start and Complete Diploma/Degree (MBA) in Business Administration and Management.

Employment History
May 2009 – March 2015, MTN, Head Office, Fairland, Johannesburg.
Senior Account Manager, (Branded Channel – Inland)
Input into Operational Planning
 Provide input into action plans and tactical strategies (non-owned /franchise stores) in order
to sustain and grow revenues within the assigned regional account portfolio.
 Ensure that all processes and procedures implemented are aligned to the set operational
framework across the assigned regions, that they allow for workflow to continue without
interruption and that they reinforce the customer experience.
 Provide input into the 1-2 year planning for the creation and deployment of profitable
solutions to add value to the assigned regional account portfolio.
 Monitor growth opportunities through competitor and industry analysis and feedback to
business on such opportunities for further development.
 To report on any suspicious behaviour that may suggest fraud and organised crime
 Provide input into improving processes, systems and support in line with changing work
practices.
 Recommend ways to exploit new opportunities to grow the business further.
 Provide regular feedback on competitive threats to the business.
 Research and gather information and information relating to account development and
sustainability, providing insight into fast moving products and trends.
 Provide input into the establishment of sound practices in order to comply with best
practices, legislation or other regulations/ guidelines.
 Informally discuss input into the section’s plan with superior
 Input into identifying ways to fine tune procedures and their application
 Organise work and resources to enable staff to do work as planned
 Prioritise work to meet urgent escalated queries as arranged with the service level
agreements in place
Operational Planning and Management
 Ensure that the Business is represented at all levels into existing customer base and that the
Business’s objectives, Brand, Product Set and Value Proposition business is accurately
represented in the market.
 Proactively pitch the Business Value Proposition to Prospect’s
 Grow market share.
 Minimise churn rate
 Drive a retention focus on existing customer.
 Identifying, assessing and successfully capturing new business opportunities.
 Projection and execution of sales targets.
 Keeping abreast of industry and competitor trends, products and services.
 Deliver on KPI’s (Key Performance Areas)and adhere to the strategic imperatives of the
Business:
o Account Management
 Effective communication of plan
 Financial management including Claims process and submissions, Overdrawn
Facilities and bank guarantees, Exposure management, Credit limit management,
Additional revenue generation and Financial management
o Stock
 Stock reconciliations
 Bottom up forecasting
 Correct allocations

 Returns RMA’s, OBF’a, Stock takes, OEM Roadmaps, Stock rotation
o Customer
 Marketing and Branding in terms of competitor analysis
 Store Build requests and requirements
 Indepth understanding of client need
 Call cycles
 Store visits
 Communication plan
 Review meetings for sales performance
 Review account plan for business growth and opportunities
 Review promotional plans and involve manufacturers
 Attend dealer meetings
o People
 Encourage teamwork
 Communicate plan to attend dealer meetings
 Reward and recognition
 Relationship building
 Coaching
 Conflict resolution
 Build professionalism, loyalty and commitment
 Leadership style insights
 Rules of engagement
 Involve Sales and Operation Supervisors (SOS)and Customer Representatives (CR)
o Internal processes
 Evaluate performance vs targets in terms of competitor analysis
 Systems access and audits
 Uniforms and namebadges
 Merchandising in place
 Query resolution management – escalation paths defined
 Training scheduled ie train – the - trainer
 Adhere to standard operating standards ie implement Automated and Online
Management Systems(OMS) in all stores
 Adhere to health and safety standards
Operational Coordination/Process
 Work with existing processes and procedures in such a way that operational efficiencies and
performance are enhanced
 Work consistently according to standard operating procedures
 Evaluate situations and determine the best methods to reach defined outcomes
 Share experiences and knowledge of relevant work matters
 Determine with superior who needs to do what, when, how and why
 Gather information and research to ensure delivery of results
Reporting
 Prepare relevant information and data for reporting purposes during departmental meetings
 Identify and prepare relevant information and data for reporting purposes
 Make assessments of and draw solutions from qualitative data. Make logical deductions and
draw conclusions that can be motivated
 Provide daily, weekly and monthly reports on all activities of the section
Process and Procedure Effectiveness
 Ensure that workflow continues without interruption
 Continually improve existing processes and procedures to enhance effectiveness, efficiency
and performance

 Ensure all documentation is filed in a manner that is easily retrieval by any member of the
team and meet the auditors’ requirements.
Cost Control
 Ensure spending remains within budget limits through actions considered
Customer Satisfaction
 Adopt a proactive approach to prevent problems from arising in the future.
 Develop and maintain solid relationships with stakeholders, building relationships to ensure
that all queries are responded to quickly and effectively.
 Educate stakeholders and internal customers on the role of franchise and how they may
contribute and add value.
 Deliver on customer specific strategies.
 Identify trends / patterns pertaining to customer needs and filter this information through the
correct channels.
 Initiate change to continually improve all aspects of service delivery and drive continuous
improvement as an important element of service delivery.
 Fast moving products and trends.
 Provide input into the establishment of sound practices in order to comply with best
practices, legislation or other regulations/ guidelines.
 Manage, monitor and control customer-related system efficiencies, and the measurement
thereof.
 Understand customer needs and develop and fine-tune systems accordingly, ensuring that
effective PPP’s are in place and valid.
 Put contingency plans in place to prevent delivery and service delays and enhance the
customer experience
Quality Management
 Ensure legislative compliance, e.g. Health & Safety Act (Training and Regulations and
Programs)
 Work consistently according to standards of accuracy, deadlines and formats
 Understand the quality standards of the job and the reason for these standards
Reason for Leaving: Sought out International Growth Opportunities
(London – UK, 3 months)

April 2009- September 2011, MTN, Regional Office, Morningside, Johannesburg.
Sales Operations Supervisor, (Gauteng South Region)
Input into Operational Planning
 Define and manage the implementation of Franchise Stores, within business policies,
standards and framework.
 Provide input into the long-term plan (3 - 5 years) for Franchise Stores in the region
 Research and consider best practice, local conditions, trends, as well as competitor activity
 Contribute towards continuous improvement and innovation at process and procedure level
 Input into identifying ways to fine tune systems and methods of service and product delivery
in line with changing work practices
 Recommend ways to exploit new opportunities to grow the business further
 Provide input into reviewing organisational activities that impact on Franchise Stores and
assisting in recommending corrective actions if necessary.
Internal processes
 Drive implementation of Business policies, processes and systems at POS level, ensuring
compliance with the set operational framework and monitor the execution thereof, making
recommendations for corrective actions where necessary
 Identify and facilitate improvement opportunities and initiatives at system, process and
procedural level to drive optimal and efficient sales and service levels
 Ensure that systems and controls are in place for optimal stock management and accurate
forecasting at the shops assigned
 Ensure effective methods and standards are in place for delivery of customer experience as
defined by the business.
 Identify, resolve or escalate business risks accordingly
 Alert stakeholders to potential regional opportunities and risks relating to the business.
Franchise Store Supervision and Sales Growth
 Coordinate and manage the activities of Owned Store Supervisor’s in the assigned area
region to ensure effective and efficient delivery of the Channel, Channels Regional strategy,
action plans and required customer experience
 Drive and ensure execution of initiatives and activities consecrated in the own shops regional
action plan in the allocated regional area, adopting corrective action where applicable
 Ensure and facilitate implementation of promotional plans and materials as defined by the
business.
 Manage and maintain account plans and targets for the assigned POSs
 Pursue opportunities to increase sales in the shops within the regional area scope
 Determine and drive implementation of the best methods to reach sales, revenue and churn
targets as defined for the assigned regional area, following strategic, channel and regional
guidelines
 Ensure that assigned stores' management understand objectives and targets and are able to
achieve required service levels
 Permanently monitor the marketplace and proactively liaise with Regional Manager to
adapt plans when relevant
 Conduct and assist in the relevant analysis of market knowledge, trends and competitive
information, escalating information to the business as required
 Provide input into forecasting of devices / P&S needs for the area and liaise with relevant
areas to ensure availability
 Manage obsolescence in the POSs in the assigned area, ensuring sell through of product and
stock
 Liaise with Regional Managers or other relevant areas to ensure effective POS materials
availability

 Identify training needs and liaise with Regional Managers, Sales Operations Team Leads,
Customer Representatives or other relevant areas to ensure sales teams are trained and
skilled to engage with customers and provision of effective sales and service argumentation
and tools.
 Propose innovative promotions for the assigned shops to ensure fulfillment of channel
regional objectives
 Resolve issues/ queries and liaise with relevant areas within the business to escalate issues/
queries, monitoring / resolving / escalating channel conflicts that arise.
Budget Management and Cost Control
 Provide input into the forecasting, planning, development and review of the budget for the
assigned points of sale ensuring that it provides the Business with return on investment
 Communicate, monitor and control the annual budgets for the assigned points of sale,
assisting to ensure optimal budget management and attainment of targets and reporting as
necessary
 Control the financial planning and performance of the assigned shops, including forecasting,
planning and managing cost of sales, to ensure compliance with budget
 Ensure effective cash management and efficient use of financial resources
 Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by
maximizing cost/benefit ratios
 Identify opportunities to generate additional revenue and minimize costs
 Report on achievement of monthly targets
 Establish and build relationships with all relevant stakeholders
 Align service delivery to changing market segments
 Understand customer needs and develop and fine-tune systems accordingly
 Ensure customer needs and requirements are satisfied through appropriate systems,
processes and procedures
 Put contingency plans in place to prevent delays and enhance the customer experience
 Adopt a proactive approach to prevent problems from arising in the future
 Initiate change to continually improve all aspects of service delivery
 Drive continuous improvement as an important element of service delivery
 Deliver measurable results
Reporting
 Report on results for the assigned area (activity, budget compliance and customer/
stakeholders feedback) to the Regional Manager
 Ensure ongoing communication to critical stakeholders
Reason for Leaving: (Promotion) Career Growth – Organization internal

July 2004 - October 2009, MTN, Morningside, Johannesburg.
Customer Representative (GP, NW, FS, MP)
 Effect Implementation and execution of innovative solutions and service excellence to
ensure successful sales and promotions of product in store
 To understand, anticipate and capitalise on changes in consumer behaviour
 Drive relationships with stores, in order to execute merchandising
 To achieve measurable results in Sales via the execution of solutions and service excellence.
 Execute merchandising cycle of visual and point of sale merchandising via standardised
processes, policies and procedures for stores to provide seamless customer service and
experiences.
 Consider local conditions, as well as competitor activity to create competitive advantage
 Ensure consistent merchandising and store layout in owned and non-owned stores,
collaborating with Marketing for look and feel and with Sales Operations Supervisor for design
elements
 Ensure adherence and consistency of application to PPPs
 Deal with escalated queries from stores and ensure resolution.
 Drive best practice, continuous improvement and innovation at process and procedure level
and ensure innovation to improve best practice
 Identify and recommend innovative ways to enhance the consumer channel performance
and marketing mix
 Understand, and implement innovate ways, and local requirements and action plans for the
different regions in relation to the execution and implementation of the strategy and also
liaise with the approved stake holders.
 Ensure compliance of strategy to Branded Trade Marketing and implement remedial action
for non-compliance
Relationship building and maintenance
 Build and maintain relationships with all stake holders
 Follow up on and respond to all queries and ensure effective resolution at store level
 Maintain good communication and relationships with all areas of Branded Retail
Report Generation
 Ensure regular feedback to management on all store and merchandising activities
 Provide inputs for the preparation of channel related process documents.
 Provide auditors with all necessary information as required and ensure that all audit point s
relevant to this position are dealt with timeously and accurately.
Budget Management
 Ensure all expenditure is in line with the agreed budget
 Identify areas where money is lost and seek ways to reduce expenditure
 Identify opportunities to generate additional revenue
Compliance
 Ensure that all promotional material in store and all posters, advertising and communication
media are compliant and consistent across the stores
 Ensure that all marketing material meets the MTN standards and is current
 Conduct a thorough quality control of the stores and correct any discrepancies
 Where constant problems occur, remediate and resolve and conduct additional training of
necessary
 If necessary, report non-compliance
Training
 Conduct on the job training at store level
 Ensure that thorough communication and effective training is delivered
 Ensure that a consistent message meeting is delivered of MTN standards

 Establish and build relationships with all relevant stakeholders
 Align service delivery to changing market conditions and channel requirements
 Understand customer needs and communicate them to Sales Operations Supervisor
 Ensure customer needs and requirements are satisfied through appropriate systems,
processes and procedures
 Ensure contingency plans in place to prevent delays and enhance the customer experience
and communicate effectively to manage expectations
 Adopt a proactive approach to prevent problems from arising in the future
Reason for Leaving: (Promotion) Career Growth – Organization internal.

May 1999 - November 2004, M-Tel (MTNSP), Morningside, Johannesburg
Technical Repair Consultant.
 After Sales Device Backup Service and assistance to customers.
 Cosmetic Replacements and Level 1 repairs to devices
 Engagement with external vendors for escalated repairs
 Assessment and Analysis of Damage to devices
 Advice on products/devices
 Cost and Quotations of repairs to internal and external customers.
 Administration for devices requiring repairs/exchanges
Reason for Leaving: (Promotion) Career Growth – Organization internal.
August 1998 - June 1999, Standard Bank, Bramley, Johannesburg.
Personal Banker.
 (Consumer/SME/Corporate) Customer Account Management:
Assist clients with New Accounts, Loans, Products Stolen Cards, Statements, etc…
 To analyze customers accounts so that Usage vs. Banking Cost vs. Banking Products were
constantly optimized.
Reason for Leaving: Received Job offer with Telecom Corporate, Dynamic scope for
Career Growth.
April 1995 - January 1997, Department of Home Affairs, Isipingo, Durban.
Administration Clerk.
 Outbound Field Team Leader***:
o Registration and Applications for:
 Identity Documents,
 Passports
 Birth Certificates
*** (Specialized Project targeting underserviced market segments, ex: Outlying ommunities/Rural
areas/schools, etc)
 District Office Administration:
o Application Processing for Identity Documents, Passports, Birth/Death Certificates.
o Screening of Applicants for International New/extensions on Visas, Temporary
Business/Work Permits.
o Data Capturing of Applications and Registrations.
Reason for Leaving: Contractual Position.

References
Thokozani Nhlapo
Key Account Manager – MTN (Branded Retail Channel)
216 14th Avenue, Fairland, Roodepoort, Johannesburg
0119123000
0832121710
Thokozani.nhlapo@mtn.co.za
Lindi Kekana
Public Relations Manager – MTN SA
0119123000
0832126055
Lindi.Kekana@mtn.co.za
Larry Padayachee
Senior Manager – MTN (Branded Channel)
0119123000
0832125005
larryp@mtn.co.za
larry.padayachee@mtn.co.za
Dan Moodley
Team Leader – Standard Bank Bramley, Johannesburg
0113215700

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