Mumbai Dabbawala.. I Like his Service Excellence and Time punctuality. I wish, i become like this.

1. “They manage there time as we
manage our money.”
MADE BY: Vinit
Khushalani

2. HISTORY
 It was the time when English were ruling the India.
 New government offices,post offices,bridges,etc were
being constructed.
 No MacDonald or PizzaHut.
 A parsi banker employed a person to bring home made
food to site of work.
 His colleagues too liked this idea and started availing this
service.
 Slowly this evolved into the present 5000 strong
Dabbawala system.

3. DESCRIPTION
• Dabbawala, is a person in Mumbai, India, whose job is carrying and
delivering freshly made food from home in lunch boxes to office
workers.
• The dabbawala originated when India was under British rule: many
British people who came to the colony didn't like the local food, so a
service was set up to bring lunch to these people in their workplace
straight from their home.
• In fact, the American business magazine Forbes gave a Six
Sigma performance rating for the precision of dabbawalas. This
rating indicates a 99.999999 accuracy percentage of correctness,
meaning one error in every six million transactions—an astonishing
(and perhaps unbelievable) degree of exactness.

4. WHAT IS SIX SIGMA ?

5. SIX SIGMA

6. SWOT ANALYSIS
 100% Achievment in team  Highly dependent upon
work in displine & honesty. Mumbai local trains
 Ownership & pride in the work  Fund for association
 Low operation cost  Limited access to education
 Process consistency, Service limits diversification of
members to others job.
commentment.
 0% Dependence upon FUEL,
TECHNOLOGY,
INVESTMENT.

7. OPPORTUNITIES
 Wide range publicity.  Change in timings
 Tie up with caterers to (Railways)
serve variety of meals i.e.  Sudden climatical
diet food, chinese, changes.
continential.
 Caterings offering tiffin
 Generating revenue by
services.
promotion of other
brands.  Paper food vouchers and
smart cards i.e. food+by
 Booking of serivces
HDFC
through internet & SMS
recently needs to be
popularised.

8. LEARNINGS FROM THIS ORGANIZATION
 Utmost dependence on Human Capital
 Honesty and integrity
 Discipline and time mangement
 Pride towards work
 Recruitment policies and manpower
management
 Musical meditation
 Sustained success will lead to fame

9. CODING SYSTEM

10. ETHICS
 OPERATIONAL MOTTO : ERROR IS HORROR
PRINCIPAL:
 Shakti aur bhakti
 Time is money
 Unity is power
 Manav seva mai hi bhagwan seva milti hai
DISCIPLINES :
 No Alcohol Drinking During Business Hour
 Wearing Gandhi Cap During Business Hour
 Carry Identity Cards

11. ACHIEVEMENTS
 World record in Time Management
 Name in “GUINESS WORLD RECORD”
 Registered with Ripley’s “Believe it or not”
 Invited for marriage of Hon. Prince Charles of
England on 9th April 2005
 Documentary called “Dabbawalas, Mumbai’s
unique lunch service by two Dutch filmmakers in
1998.

13. 9:30 – 10:30AM 10:34 – 11:20AM 11:20 AM – 12:30PM
Pickup dabbas
from the resident Unloading &
Jounery in local
and bring it to sorting at
train.
Andheri station. destination station
2:48 – 3:30PM 1:15 – 2:30PM 12:30 – 1:00PM
Delivery to
Sorting at Collecting of respective
destination empty dabbas customers
3:30 – 4:40PM
Returning dabba
to resident.

14. The Dabbawalas works upon
exact Business Model-
 Reaching Customer
 Differentiating Your Product
 Pricing
 Selling
 Delivery
 Supporting Customers
 Achieving Customers Satisfaction

15. Biliography
 Picsmeme.com
 Google.com
 Fppt.com