This document provides examples of templates that can be used for experience mapping and business planning, including templates for an experience map, prototyping workshop, business model canvas, value proposition canvas, one page business plan, user story mapping. The templates are meant to help structure workshops and activities related to mapping customer experiences and developing business plans.

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Four steps of experience mapping in a single activity template

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Example of a completed experience map using the template on the previous slide.

10. Example template for a prototyping workshop

13. Example template for business model canvas and value proposition canvas

16. Example template for the one page business plan

19. Example template for a prototyping workshop

22. Example template for user story mapping

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