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Facilitating Remote Design Thinking: IBM Webinar

Like most large enterprises, IBM’s success relies heavily on teams spread all around the globe. More important, their success relies on the ability of these distributed to effectively collaborate as well as they would in person. They still demand highly productive remote design meetings, as well as workshops and sessions focused on Design Thinking.

Perhaps no one knows this better than Jordan Shade and Eric Morrow, design coaches and facilitators at IBM. Eric, who is also a certified LUMA instructor, and Jordan help teams around the world implement best practices to facilitate engaging and productive remote design sessions, and they recently shared their secrets with us.

Facilitating Remote Design Thinking: IBM Webinar

  1. 1. Jordan Shade Designer & Researcher IBM Design
 @ibmdesign Eric Morrow
 Design Facilitator IBM Hybrid Cloud
 @ericmorrow mural.co @mural #remotedesign #remotework
  2. 2. An exemplar story
  3. 3. New Product Team meets for the first time
  4. 4. using mural.ly to keep everyone connected, aligned & design thinking
  5. 5. Murals: first attempts • I’m doing most of the work • Asking for contributions on “your own time” • Documenting work that already happened
  6. 6. • Un-synthesized • Hard to read • Not a good point of reference
  7. 7. Empathy Maps Mural • Very little participation • Murals feel like dead ends
  8. 8. Murals: taking it up a notch • Bringing others into my process • Radical inclusion • Transparency • Documentation of growth and progress
  9. 9. Murals: taking it up a notch • Talk very little—lots of silent activities • Call on people on the phone to talk about the mural at different times— keeps people engaged • Real time collaboration • Share the links everywhere
  10. 10. Get your feet wet with a warm up activity to learn the tool
  11. 11. Define areas on your mural with box shapes and labels - lock them in place;
 Give lots of hints and tips on the mural in text—lock them in place too
  12. 12. Imagine how you will facilitate in phases; number the steps on the mural.
  13. 13. Replicate the environment of a physical workshop: use parking lots, voting, post the rules and the agenda. Think of the mural as a project war-room.
  14. 14. Use a detailed agenda as in in-person workshops; keeps sessions under 2 hours
  15. 15. • Start small the first time, then add people to the next session as you gain momentum and work out the kinks. Murals: taking it up a notch
  16. 16. Hills Scenarios Mural
  17. 17. • Communication Tool • Point of reference • Alignment-er amid ambiguity Murals: taking it up another 
 notch again
  18. 18. Access & Agency
  19. 19. Scaling a remote approach