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FACILITATING REMOTE TEAMS
Make Remote Collaboration Work:
Advanced Webinar Series with MURAL
HENRY FORD​
Keeping remote teams on track is challenging. The risk
of “losing” participants is higher than with offline wo...
1. Prepare team collaboration
2. Run real-time sessions
3. Keep momentum going
4. Experiment and learn
TOPICS
1. PREPARE TEAM COLLABORATION
Creative work done remotely requires planning.
Improvising risks failure.
Consider these four area before you begin:
PLAN ...
TEAM: MODES OF INTERACTION
Ensure equal participation from everyone.
TOOLS: DIGITALLY DEFINED WORKPLACE
Understand the digital spaces for collaboration.
TASK: PROCESS
Offline methods may not work in remote contexts.
BE REMOTE-FRIENDLY
Example: These instructions from the IDEO.org
Design Kit course are NOT remote-friendly:
OUTCOMES: FOCUS ON GOALS
Teams with clear objectives and passion for their work
can be as productive as co-located teams.
...
Use MURAL for kickoffs and as a project dashboard
GUIDE TEAM WITH MURAL TEMPLATES
RECOMMENDATIONS
● Understand different modes of interaction
● Master tools for collaboration
● Strive for remote-friendly ...
3. RUNNING REAL-TIME SESSIONS
MURAL AS THE PLATFORM
Voting results
Built-in
chat
Broadcast
cursors
Follow each
other by
clicking on
avatar
Comment on
co...
RECOMMENDATIONS
● Set up in advance and test technology
● Provide detailed instructions and examples
● Micro-timebox exerc...
LIVE BREAKOUT GROUPS
Remote breakout groups are particularly difficult due to
a single audio channel.
Consider solutions f...
EXAMPLE: DESIGN FOR AMERICA
“Remote Design For America Leadership Studio”
https://blog.mural.ly/2015/08/design-for-america...
3. KEEP MOMENTUM GOING
a. OFFLINE TO ONLINE
If working offline (e.g., with sticky notes and boards),
plan in advance how to capture information a...
RECOMMENDATIONS
● Enlist co-facilitators to help capture information
● Assign roles to participants, e.g., note taker
● Tr...
EXAMPLE: EVENT MODEL CANVAS
MURAL sponsored an offline workshop with Ruud
Janssen, creator of the Event Model Canvas.
EXAMPLE: EVENT MODEL CANVAS
As teams completed the exercises offline, co-
facilitators captured everything in MURAL.
b. PLAN PRE- AND POST-WORK
Give assignments ahead of time, and keep
momentum going afterwards.
Pre-work for Lean UX worksh...
RECOMMENDATIONS
● Schedule a prep call before
● Plan ongoing collaboration afterwards
● Assign independent tasks
● Use MUR...
EXAMPLE: BLOG
Asynchronous collaboration for the MURAL blog relaunch
4. EXPERIMENT AND LEARN
RUN A PILOT PROJECT
Remote collaboration takes practice, and every
organization is different. Find what works for you.
Pil...
RECOMMENDATIONS
● Practice remote collaboration
● Translate methods for online
● Leverage advantages of digital
● Iterate ...
RESOURCES
“Facilitating Effective Remote Collaboration,”
Interview with Rachel Smith, MURAL BLOG
FURTHER RESOURCES
○ For more about how to use MURAL, see the quick
guide on our support site: http://support.mural.ly
○ Jo...
Facilitating Remote Sessions in MURAL
Facilitating Remote Sessions in MURAL
Facilitating Remote Sessions in MURAL
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Facilitating Remote Sessions in MURAL

Remote work requires strong facilitator who knows what makes it easier for teams to collaborate across distances and time zones. We believe you can be that facilitator. In webinar, we’ll look at techniques for improving your facilitation skills with MURAL.

Here’s what we’ll cover in this 45-minutes session:
- Preparing to collaborate
- Managing roles and participants
- Tools for collaboration
- Processes and techniques for facilitation

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Facilitating Remote Sessions in MURAL

  1. 1. FACILITATING REMOTE TEAMS Make Remote Collaboration Work: Advanced Webinar Series with MURAL
  2. 2. HENRY FORD​ Keeping remote teams on track is challenging. The risk of “losing” participants is higher than with offline work. Facilitators ensure everything runs smoothly and goals are met. You don’t need to be a professional to facilitate. Step up and be the facilitator in your remote team. Think ahead and put forethought into facilitating remote creative collaboration. COLLABORATING REMOTELY
  3. 3. 1. Prepare team collaboration 2. Run real-time sessions 3. Keep momentum going 4. Experiment and learn TOPICS
  4. 4. 1. PREPARE TEAM COLLABORATION
  5. 5. Creative work done remotely requires planning. Improvising risks failure. Consider these four area before you begin: PLAN THE COLLABORATION 1. TEAM: How will participants interact? 2. TOOLS: What tools will you use? 3. TASKS: What process will you follow? 4. OUTCOMES: What are the desired results?
  6. 6. TEAM: MODES OF INTERACTION Ensure equal participation from everyone.
  7. 7. TOOLS: DIGITALLY DEFINED WORKPLACE Understand the digital spaces for collaboration.
  8. 8. TASK: PROCESS Offline methods may not work in remote contexts.
  9. 9. BE REMOTE-FRIENDLY Example: These instructions from the IDEO.org Design Kit course are NOT remote-friendly:
  10. 10. OUTCOMES: FOCUS ON GOALS Teams with clear objectives and passion for their work can be as productive as co-located teams. ● Create a written agenda ● State the meeting purpose ● Set expectations ● Make it fun and engaging (e.g., with games)
  11. 11. Use MURAL for kickoffs and as a project dashboard GUIDE TEAM WITH MURAL TEMPLATES
  12. 12. RECOMMENDATIONS ● Understand different modes of interaction ● Master tools for collaboration ● Strive for remote-friendly processes ● Focus on purpose ALSO: Always have a Plan B
  13. 13. 3. RUNNING REAL-TIME SESSIONS
  14. 14. MURAL AS THE PLATFORM Voting results Built-in chat Broadcast cursors Follow each other by clicking on avatar Comment on content inline MURAL is built for collaboration real time collaboration Avatars of collaborators MURAL is built for live collaboration.
  15. 15. RECOMMENDATIONS ● Set up in advance and test technology ● Provide detailed instructions and examples ● Micro-timebox exercises ● Include everyone and highlight presence ● Leverage multi-tasking ● Reflect as you go ● Capture decisions and outcomes
  16. 16. LIVE BREAKOUT GROUPS Remote breakout groups are particularly difficult due to a single audio channel. Consider solutions for each context: 1. With split teams, break out by location. 2. With mixed teams, open a separate audio channel for remote folks. 3. With all-remote teams, split audio channels with multiple rooms or Zoom. Or, avoid breakout groups altogether in favor of independent work followed by group share-outs.
  17. 17. EXAMPLE: DESIGN FOR AMERICA “Remote Design For America Leadership Studio” https://blog.mural.ly/2015/08/design-for-america-leadership-studio-event-recap/ MURAL workshop for Design for America with in-person teams
  18. 18. 3. KEEP MOMENTUM GOING
  19. 19. a. OFFLINE TO ONLINE If working offline (e.g., with sticky notes and boards), plan in advance how to capture information after.
  20. 20. RECOMMENDATIONS ● Enlist co-facilitators to help capture information ● Assign roles to participants, e.g., note taker ● Transcribe as you go for better context ● Integrate photos into MURAL ● Or go digital first from the beginning
  21. 21. EXAMPLE: EVENT MODEL CANVAS MURAL sponsored an offline workshop with Ruud Janssen, creator of the Event Model Canvas.
  22. 22. EXAMPLE: EVENT MODEL CANVAS As teams completed the exercises offline, co- facilitators captured everything in MURAL.
  23. 23. b. PLAN PRE- AND POST-WORK Give assignments ahead of time, and keep momentum going afterwards. Pre-work for Lean UX workshop team
  24. 24. RECOMMENDATIONS ● Schedule a prep call before ● Plan ongoing collaboration afterwards ● Assign independent tasks ● Use MURAL as a project dashboard
  25. 25. EXAMPLE: BLOG Asynchronous collaboration for the MURAL blog relaunch
  26. 26. 4. EXPERIMENT AND LEARN
  27. 27. RUN A PILOT PROJECT Remote collaboration takes practice, and every organization is different. Find what works for you. Pilot remote User Story Mapping effort to learn
  28. 28. RECOMMENDATIONS ● Practice remote collaboration ● Translate methods for online ● Leverage advantages of digital ● Iterate on MURAL templates ● Create an example case study ● Leverage MURAL to scale practice
  29. 29. RESOURCES
  30. 30. “Facilitating Effective Remote Collaboration,” Interview with Rachel Smith, MURAL BLOG
  31. 31. FURTHER RESOURCES ○ For more about how to use MURAL, see the quick guide on our support site: http://support.mural.ly ○ Join our live demonstrations weekly for a chance to ask questions live: http://mural.co/weeklywebinars

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