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COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS

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COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS

  1. 1. COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS By: Sabina Golob, Voyego Division
  2. 2. FACT #1 of Millenials say they would rather give up their sense of smell than their mobile.” Judy Hou, CEO of Glion Institute of Higher Education 54% “
  3. 3. FACT #2 of business travelers owning a smartphone would use it to check in or out of a hotel using the hotel mobile app or web page. Carlson Wagonlit Travel Survey, 2013 79%
  4. 4. FACT #3 Quick and smooth check-in and check-out processes are expected even more than ever before.
  5. 5. A traditional front desk check-in already feels too slow to many, especially tech-savvy Millennials. FACT #4
  6. 6. Therefore ...
  7. 7. Forward looking hoteliers are seriously contemplating comprehensive mobile apps.
  8. 8. Forward looking hoteliers are rethinking the entire guest experience.
  9. 9. We’re moving towards a remote check-in, including purchasing all other additional services and products. Even before the guests arrive to their destination. When the guest arrives, it will be a non-event.
  10. 10. Smartphones with applicable mobile apps speed up the perception of how long a check-in takes.
  11. 11. Mobile check-in is also a means of communicating. It is an effective tool of up-selling and cross-selling.
  12. 12. Mobile check-in will set the standard for guest communication as a whole. Very soon.
  13. 13. Don't worry, because...
  14. 14. It’s a cost-cutting endeavor that will change the organization of your hotel operations, especially in the welcoming lobby.
  15. 15. Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego Solutions can do for you. Sabina Golob, Voyego - Comtrade travel & hospitality solutions Email: sabina.golob@voyego.net Telephone: +386 81 60 5000 Web: www.voyego.net Brought to you by Voyego - Comtrade

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