- Freight traffic and tonnage declined significantly in early 2009 according to industry reports, putting financial pressure on logistics companies. - Outsourcing business processes like billing, documentation processing and customer service to third-party providers can deliver cost savings of 40-50% for logistics companies. - Several case studies show how outsourcing standardized processes helped logistics companies reduce costs, gain efficiencies, and weather the economic downturn better than competitors.

1. A survival tool for logistics companies in uncertain times Business Process Outsourcing:

6. Which Logistics Processes Are Ripe For Business Process Outsourcing? Outsourcing processes to a logistics industry-savvy service provider can deliver cost saving of 40-50 percent. Sales/marketing Operations Finance Tariff updates Marketing collateral Campaign Management Rate quote Sales reports Import/export manifest PO entry Drivers logs Fuel tickets EDI gateway exception management Tracking status updates Vendor performance reports Operations planning Cargo de-stuffing Customers clearance Vessel performance Vendor contracts Account Payable AR/credit and collections Disbursement accounting Agent reconciliations General ledger Bank reconciliations Management reporting Customer services Origin/destination agent Service/rate inquires Customer advisory Pre-advice/arrival notification Cargo tracking Web help Cargo claims Complaints Bookings Export manifest Collect charges Invoicing Import manifest Import charges Documentation BL/AWB/FCR processing Billing and invoicing Freight audit Traffic/contract filing Data transmission Compliance checks Landed cost

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