Respondents’ Viewpoint on MRT Project in Jakarta Research time: 11.11.2013 –11.30.2013 Based on Nusaresearch’s panelist

1. Report date: December 2013
Creator: Nusaresearch team
Respondents’ Viewpoint on
MRT Project in Jakarta
Research time: 11.11.2013 – 11.30.2013
Based on Nusaresearch’s panelist

2. A. Executive summary
[1] Traffic congestion is the most worrying social problem in Jakarta
More than 90% of 354 respondents (who lived in Jakarta) choose Traffic Congestion as the most worrying social
problem. The next following problems are Floods (70.3%), Public transportation services / availability (69.2%), Air
pollution (63.0%), and Crime (62.4%).
Others problem include public safety, poverty, clean water supply, health, education, telecommunication & internet
network, and electricity supply.
[2] One of the effective solution to reduce Jakarta’s traffic congestion is by restricting the
usage of personal vehicle
There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle
(motorcycle / car) is the effective solution to lessen the traffic congestion. Then following by increasing the number of
public transportation and prohibition the illegal parking with 61.3% and 52.3% respectively.
Others solution include Busway corridor addition, road widening, restrictions on freight cars/truck, etc.
[3] The main contribution which respondents could pick out is choosing public
transportation for travelling in the city
There are 80.2% of 354 respondents who choose to take public transportation to help Government to lessen traffic
congestion. Then the following contributions are not to use Busway special lane when driving own private vehicle
(58.5%), and not doing illegal parking (55.9%).

3. A. Executive summary
[4] Respondents who lived in Jakarta most frequently used Transcity Bus (Busway /
Transjakarta)
Transcity Bus (eg: Busway / Transjakarta) is the most public transportation frequently used by 354 respondents (48.3%).
The next options are by Half-sized Metromini / Kopaja (11.6%), Train (eg: Jabodetabek Commuter Railway) (11.0%),
Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).
[5] Respondents knowledge toward the MRT project
• More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents
very unfamiliar with the MRT project.
• There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in
one time. And only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment
(machine-based operation).
• More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then
following by advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5%
respectively.
[6] Most respondents are very interested toward The MRT Project
There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads
in Jakarta. And only 1.4% of 353 respondents somewhat uninterested about it.

4. A. Executive summary
[7] MRT’s potential in the future
More than 50% of 308 respondents strongly agree with statement that “MRT can lessen environment impact of air
pollution and CO2 emission significantly”. And only 43.5% of 308 respondents strongly agree with statement that “MRT
can improve the urban environment with its contribution in reducing the negative environmental impacts generated by
other public transport”.
[8] Most respondents hope that MRT can guarantee the timely operational schedule
There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of
308 respondents hope that MRT can guarantee the cleanliness.
[9] Respondents opinion about MRT’s fare
There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308
respondents willing to spent above IDR 23.000.
[10] Most respondents are very likely to use MRT in the future
There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely.

5. B. Research information
 Research method : Quantitative research (Online Survey)
 Timing : 11.11.2013 – 11.30.2013
 Sample size : 354
 Research area : Jakarta (Indonesia)
 Target : Male & Female aged 17 years old and over; and mostly
used public transportation or private transportation in daily
life.
 Research objectives : Find out the viewpoint of Jakarta’s
residents toward the MRT project in Jakarta
 Sampling method : Internet Sampling (Nusaresearch panel)

6. C. Research findings
Part 1.
Respondents’ viewpoint on main problem in Jakarta
Part 2.
Respondents’ opinion about The MRT Project

7. 1. Main Problems in Jakarta
More than 90% of 354 respondents (who lived in Jakarta) choose Traffic Congestion as the most worrying social problem. The next
following problems are Floods (70.3%), Public transportation services / availability (69.2%), Air pollution (63.0%), and Crime (62.4%).
Others problem include public safety, poverty, clean water supply, health, education, telecommunication & internet network, and
electricity supply.
Traffic Congestion is the most worrying social problem in Jakarta
[Figure 1] Main Problems in Jakarta
 Q. In your opinion, what is the main social problem in Jakarta that you think is the most worrying? [MA] Based n=354
96.6
70.3
69.2
63.0
62.4
45.5
38.7
28.5
22.9
18.1
9.9
9.6
0.3
0.0 20.0 40.0 60.0 80.0 100.0
Traffic Congestion
Floods
Public transportation services / availability
Air pollution
Crime
Public Safety
Poverty
Clean water supply
Health
Education
Telecommunication and internet network
Electricity supply
Others
Unit : %

8. 2. The Top Five Effective Solutions to Lessen The
Severe Traffic Congestion in Jakarta
There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle (motorcycle / car) is the
effective solution to lessen the traffic congestion. Then following by increasing the number of public transportation and prohibition the
illegal parking with 61.3% and 52.3% respectively.
Others solution include busway corridor addition, road widening, restrictions on freight cars/truck, etc.
Restricting the usage of personal vehicle (motorcycle / car) is the effective
solution
[Figure 2] The Top Five Effective Solutions
 Q. What do you think is the most effective solution to lessen the severe traffic congestion in Jakarta? [MA] Based n=354 Unit : %
Restrict the use of a
personal vehicle
(motorcycle / car)
Increasing the number
of public transportation
that can increase the
number/capacity of
passengers significantly
Prohibition to
place/park the vehicle
on the sidewalk (illegal
parking)
Controlling the Street
Vendors orderly
Repair damaged roads
Percentage 65.8 61.3 52.3 43.2 28
0.0
20.0
40.0
60.0
80.0
100.0

9. 3. Respondents Contribution
There are 80.2% of 354 respondents who choose to take public transportation to help Government to lessen traffic congestion. Then the
following contributions are not to use Busway special lane when driving own private vehicle (58.5%), and not doing illegal parking
(55.9%).
The main contribution which respondents could pick out is choosing public
transportation for travelling in the city
[Figure 3] Respondents Contributions
 Q. What are your contributions to help Government to lessen severe traffic congestion in Jakarta? [MA] Based n=354 Unit : %
80.2
58.5 55.9 55.4
47.2
63.3
0.0
20.0
40.0
60.0
80.0
100.0
Choose to take
public
transportation for
traveling in the city
Not to use Busway
special lane when
driving own private
vehicle.
Not to place/park
the personal vehicle
on the side walk
(illegal parking)
Try to restrict the
use of personal
vehicle (car,
motorcycle)
Waiting for public
transportation (eg.
Bus) at the bus stops
that are provided
Others

10. 4. The Top Five Public Transportations in Jakarta
From 80.2% of 354 respondents who choose to take public transportation, Transcity Bus (eg: Busway / Transjakarta) is the most
public transportation frequently used by respondents (48.3%). The next options are by Half-sized Metromini / Kopaja (11.6%), Train
(eg: Jabodetabek Commuter Railway) (11.0%), Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).
Respondents who lived in Jakarta most frequently used Transcity Bus (Busway /
Transjakarta)
[Figure 4] The Top Five Public Transportations
 Q. What kind of public transportation in Jakarta do you take most frequently? [SA] Based n=354 Unit : %
48.3
11.6 11.0
7.3 6.5
15.3
0.0
20.0
40.0
60.0
Transcity Bus (eg:
busway/Transjakarta
Bus Rapid transit
system)
Half sized
Metromini/Kopaja
Train (eg:
Jabodetabek
Commuter railway)
Public full-sized city
bus
Bemo / mikrolet
(pickup sized
mikrolet)
Others

11. C. Research findings
Part 1.
Respondents’ viewpoint on main problem in Jakarta
Part 2.
Respondents’ opinion about The MRT Project

12. 1. Respondents Knowledge Toward The MRT Project
More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents very unfamiliar
with the MRT project.
 Most respondents are somewhat familiar with the MRT project
[Figure 1.1] Respondents’ Familiar Level
 Q. How familiar are you with MRT term? [SA] Based n=354
27.1
52.8
14.7
5.1
0.3
0.0
20.0
40.0
60.0
Very familiar Somewhat familiar Neutral Somewhat unfamiliar Very unfamiliar
Unit : %

13. 1. Respondents Knowledge Toward The MRT Project
 Five Things about MRT
 Q. Please tell us the 5 first things you think of about MRT? [MA] Based n=353
There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in one time. And
only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment (machine-based operation).
Unit : %
Public transportation
that is able to carry
way more passengers
in one time
Transportation with
advanced technology
Transportation with
world class standard
Transportation with
high speed
Transportation with
automatic ticket/token
payment (machine-
based operation)
Percentage 83.9 59.5 58.4 53 41.1
0.0
20.0
40.0
60.0
80.0
100.0
[Figure 1.2] Five Things about MRT

14. 1. Respondents Knowledge Toward The MRT Project
More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then following by
advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5% respectively.
 Internet is a source of information mostly ever accessed / received to gather
information about MRT
[Figure 1.3] Source of information
 Q. What source of information you have ever accessed / received to gather information about MRT? [MA] Based n=353 Unit : %
0.6
7.6
12.7
17.6
24.6
27.8
44.5
54.7
70.3
0.0 20.0 40.0 60.0 80.0 100.0
Others
Brochure
Information on shopping centre, on the streets, etc
Magazine
Information shared by friends/colleagues/family
Experience of using MRT overseas
Newspaper
Advertisements on electronic media (TV, Radio)
Internet - certain website, blog, facebook, twitter and other…

15. 2. Respondents’ Interest Toward The MRT Project
There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads in Jakarta.
And only 1.4% of 353 respondents somewhat uninterested about it.
Most respondents are very interested toward The MRT Project
[Figure 2] Respondents’ Interest Level
 Q. Please tell us your interest or enthusiasm level toward the MRT project that is being constructed in a number of roads in Jakarta?
[SA] Based n=353
Unit : %
0.0
1.4
11.3
26.1
61.2
0.0 20.0 40.0 60.0 80.0 100.0
Very uninterested
Somewhat uninterested
Neutral
Somewhat interested
Very interested

16. 3. Five Potentials of MRT
 Q. Please tell us your agreement level toward the following variables? [Matrix SA] Based n=308
Mobility Quality
Lessen Traffic
Congestion
Lessen Air
Pollution
Improve Capacity
of Passengers
Improve Urban
Environment
As a leading
modern cities
Strongly Agree 50.3 50.6 55.2 54.2 43.5 51.9
Somewhat Agree 37 31.8 34.1 35.1 39.9 29.9
Neutral 11.7 13.3 8.4 7.5 14 14.6
Somewhat Disagree 0.3 2.6 1.9 1.9 1.6 2.3
Strongly Disagree 0.6 1 0.3 0.6 0.6 1
I don't know 0 0.6 0 0.6 0.3 0.3
0.0
20.0
40.0
60.0
80.0
100.0
More than 50% of 308 respondents strongly agree with statement that “MRT can lessen environment impact of air pollution and
CO2 emission significantly”. And only 43.5% of 308 respondents strongly agree with statement that “MRT can improve the urban
environment with its contribution in reducing the negative environmental impacts generated by other public transport”.
[Figure 3] Respondents Agreement Level
Unit : %

17. 4. Respondents’ Hopes Toward The MRT Project
There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of 308
respondents hope that MRT can guarantee the cleanliness.
Most respondents hope that MRT can guarantee the timely operational
schedule
[Figure 4] Respondents’ Interest Level
 Q. What are your expectations with the construction of the MRT which is targeted to be completed in the year 2018? [MA] Based n=308
67.9
59.4
58.2
49.0
48.7
48.7
42.5
40.6
32.5
31.2
1.6
0.0 20.0 40.0 60.0 80.0 100.0
Guarantee the timely operational schedule
MRT contributes on lessening traveling time significantly
Able to accommodate many passengers in one departure time
Guarantee the availability of many routes
Guarantee high standard of security
Ensure the comfort
MRT can lessen traffic accident in Jakarta
Short headway time
Ensure to provide more organized ticket/token payment…
Guarantee the cleanliness
Others
Unit : %

18. 5. Respondents Opinion About MRT’s Fare
There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308 respondents willing
to spent above IDR 23.000.
Respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare
[Figure 5] Respondents Willingness to Spent
 Q. Please tell us the maximum price you are willing to spent for using MRT public transportation (one way) in the future?
[SA] Based n=308
Unit : %
16.2
45.5
16.2
8.8
4.9
2.9
2.9
2.6
0.0 25.0 50.0
Below IDR 5.000
IDR 5.001 - IDR 8.000
IDR 8.001 - IDR 11.000
IDR 11.001 - IDR 14.000
IDR 14.001 - IDR 17.000
IDR 17.001 - IDR 20.000
IDR 20.000 - IDR 23.000
Above IDR 23.001

19. 6. Respondents’ Intention to Use MRT in The Future
There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely.
Most respondents are very likely to use MRT in the future
[Figure 6] Respondents’ Intention Level
 Q. How likely are you going to try the public transportation of MRT in the future? [SA] Based n=308 Unit : %
1.0
0.0
3.9
34.1
61.0
0.0 20.0 40.0 60.0 80.0 100.0
Very unlikely
Unlikely
Neutral
Likely
Very likely

20. D. Respondent information
25.4
37.9
36.7
Rp 2.000.000 and lower
Rp 2.000.001 - Rp 4.000.000
Rp 4.000.001 and over
Monthly Household Income
1.4
0.3
2.3
4.2
4.5
5.1
7.9
10.7
11
14.1
38.4
Others
Retired
Unemployed
Director / Manager of private…
Proffesional
Worker
Housewife
Businessman
Student/Pupil
Managerial Staff
Office Staff
Occupation
24.9
42.4
32.8
Age
17 - 24 years old 25 - 34 years old
35 years old and over
Based n = 354 Unit : %
47.252.8
Gender
Male Female

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