In a world of increasing competition and economic uncertainty, business insights and lean operations are often cited as reasons that some businesses thrive. There’s no doubt they’re important criteria for success; but often overlooked are organisational culture and workforce agility – both critical in helping to respond to new opportunities for providing services and products to customers.
Key to this success is empowering staff and providing flexible working practices, coupled with clear lines of accountability and good communications. However, for some organisations, the thought of relinquishing control over what can often be their greatest asset, their staff, can seem at first glance pure folly. Measuring employee’s achievements rather than their presence in the office may require a seismic shift in focus.
Continuing advances in technology are making it easier for people to work more flexibly, and with recent changes in legislation, employees can now request more flexible working hours. Mike argues that it is time that antiquated working practices were left firmly behind, and organisations should look to embrace the benefits of flexible and agile working practices – greater business success and happier customers.