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Stakeholder expectations

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Stakeholder expectations

  1. 1. UNDERSTANDING EXPECTATIONS OF OTHER STAKEHOLDERS 1
  2. 2. Understanding your stakeholders  Who are my stakeholders?  How much influence do they have in my team’s success?  How much interest do they have in my team’s success?  What’s important to them?  What can I do to help them achieve their goals?  How much trust do they have in me and my team? Use the table on the following page to support answering these questions. 2
  3. 3. Identifying and Ranking Stakeholders Stakeholder Group Current understanding Influence for my teams’ success Interest in my teams’ success Rank each group on how well you understand their needs: 1 (low) to 5 (high) Rank each group on how influential they are to your teams’ success: 1 (low) to 5 (high Rank each group on how interested they are in your teams’ success: 1 (low) to 5 (high Patients Current Customers Potential Customers Executive Leadership Team Investors Peers Team Members Others Use the grid on the next page to consider how best to manage each stakeholder.
  4. 4. Engaging stakeholders: Preparation 4 INVOLVE • Approves decisions • Reviews and signs off • Has authority to own project outcomes Ensure needs are understood and keep informed of progress COLLABORATE • Current decision maker • Gatekeeper to relevant information • Building awareness will have long term impact Partner for delivery of project outcomes INFORM • Supporting roles to decision makers and gatekeepers of information Provide accurate information on project needs CONSULT • Vested interest in project success • Limited authority • Possible source of relevant information Inform of progress Levelofinfluence Level of interest HIGH HIGHLOW
  5. 5. THANK YOU Admiral House St. Leonard’s Road Windsor SL4 3BL www.telospartners.com

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