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Supporting materials - reactions to change

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Supporting materials - reactions to change

  1. 1. Click to edit Master text styles
  2. 2.  Objectives  PWC Influencing model  An effective Leader | Team, task and individual model  Understanding your team | Belbin  Ladder of perception  Typical team behaviours  Body language and verbal style  Active Listening, feedback and GROW coaching model  Reactions to change and how to support others Contents
  3. 3. Objectives  Team Development • Understand your role in managing and participating in a team • Be able to use group dynamics and team management principles to get higher performance from your teams  Internal Relationships • Understand your leadership style and be able to adapt it to different individuals and tasks • Be able to use your leadership skills to coach and develop junior members of staff  Effective Communication • Have practised your feedback and coaching skills and be able to use these to manage assignment quality and to develop staff • Be able to use basic influencing skills to get successful outcomes in work situations 3
  4. 4. Commitment Change Curve (Human response to change) Self-esteem, perceived effectiveness, morale TimeFocus on PAST Focus on FUTURE Shock Denial Frustration, Irritation Anger, uncertainty, strong emotions Blame others Confused, low Blame self Acceptance, exploring new options OPEN Appropriate HIDDEN Inappropriate
  5. 5. Commitment Behaviours to support others | What a leader should do Self-esteem, perceived effectiveness, morale TimeFocus on PAST Focus on FUTURE Shock Denial Blame others Blame self Acceptance Involvement & encouragement Clear Direction Support  Present the facts  Explain  Encourage questions  Answer questions  Be there  Make info widely available  Clarify/reiterate  Listening with empathy  Showing understanding  Appropriate personal disclosure  One-to-one  Praise and positive feedback  Group work  Seeking ideas  Recognising changes  Offering realistic vision and ideas  Building  Setting direction  Guidance  Suggestions/Options  Delegating Information
  6. 6. www.facebook.com/wearemeplus @wearemeplus http://http://bit.ly/1MWEiGW www.me-plus.co.uk THANK YOU

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