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PEOPLE ARE THE MEDIA:
ENGAGEMENT, INFLUENCE, ACTIVATION
ERIC WEAVER, TRIBAL DDB CANADA
YOU’RE ON LINKEDIN.

YOU’RE TWEETING. SET UP A
FAN PAGE. POSTED SOME
VIDEOS TO YOUTUBE.

IF YOU’RE LIKE MANY OTHERS,
YOU’R...
AM I DOING THIS RIGHT?

SHOULD I BE EXPECTING MORE
FANS?

MORE DIALOGUE?

WILL MORE PEOPLE EVENTUALLY
“SEE” US?



       ...
WE ARE IN THE MIDST OF A

PROFOUND
CULTURAL
SHIFT
                           4
NUMBER OF PEOPLE JOINING LINKEDIN DAILY


67,000+

                                          5
500,
PEOPLE ON
FACEBOOK
  SOURCE: FACEBOOK




                     000,
                     000    6
830,000+
PEOPLE JOIN FACEBOOK EVERY SINGLE DAY


2006 POPULATION OF EDMONTON


730,372
                                   ...
NUMBER OF
MINUTES THE
AVERAGE USER




              55
SPENDS EACH DAY
ON FACEBOOK




                  8
1,500,000+
ORGANIZATIONS HAVE A FACEBOOK FAN PAGE




20,000,000+
PEOPLE JOIN A FAN PAGE EVERY DAY



                    ...
50%
      PEOPLE WHO
      ARE MORE
      LIKELY TO
      BUY IF
      ENGAGED VIA
      SOCIAL SITES
      CHADWICK MARTI...
LIKELIHOOD OF
JOINING A SITE VIA
FACEBOOK
CONNECT VS
NORMAL SIGNUP
FACEBOOK, APRIL 2010



                       4x
     ...
66%
PERCENTAGE OF BRAND
TOUCHPOINTS ARE NOW
GENERATED BY
CUSTOMERS
MCKINSEY QUARTERLY, JULY 2009




                     ...
Captive audiences have
                               given way to active ones.
                              Customers de...
CLICKTHROUGH RATE FOR AVERAGE BANNER AD


0.19%
                                         FORRESTER, 2008




CLICKTHROUGH ...
LET’S TAKE A FRESH LOOK AT
THIS BUSINESS OF MARKETING




                             15
CONVEYING VALUE
THROUGH OUTBOUND
MARKETING HAS WORKED
FOR 150 YEARS

MARKETING IS A $1
TRILLION PRACTICE
GLOBALLY

EVERY N...
WINSTON TASTES GOOD LIKE
 A ______________________




                            17
When I was a kid, we had three TV
stations, one newspaper. Got home
 at 5:30pm. No work-related calls at
 home. Maybe four...
MAXWELL HOUSE:
GOOD TO _________




                    19
MONOLITHIC
MESSAGES
WORKED WHEN
WE HAD:
LIMITED PRODUCT
CHOICE               (?)
LIMITED MEDIA
CHANNELS

LONGER BRAND
INTE...
But now we can get pretty much whatever we want, whenever. That
  expectation has been set. And you’ve seen how people can...
THE CONSUMER IS NOW FIRMLY IN CONTROL




                                                                 LISH
          ...
Trust drives preference, and ultimately,
                      transactions. So do your marketing



91%
                 ...
CHANGING PRIORITIES: “How important are these
   factors to corporate reputation?”

                        US 2006       ...
TRUST IS TODAY’S KEY TO REVENUE, AND SOCIAL
CHANNELS ENABLE US TO ENGAGE IN WAYS THAT
BUILD TRUST—AND LEVERAGE THE PRE-EXI...
MANY REMAIN SKEPTICAL
A lot of Boomers still are confused about the value of social channels.
It’s because of our generati...
BOOMERS
All about propriety. We were trained in formalities, taught to never
offend. Oversharing is “weak.” Guarded = safe...
Computer-based
                          graphic design, 1986

  Email marketing, 1996                          Web market...
SO HOW DO I TAKE MY
ORGANIZATION’S SOCIAL MEDIA
TO THE NEXT LEVEL?




                              29
1.   STUDY
                                2.   LISTEN
DDB° SIX
                                3.   PUBLISH
STEPS TO
    ...
KNOW YOUR ORGANIZATIONAL
          GOALS




1
          KNOW YOUR BRAND VOICE AND
          MANNER

          LEAD THE CO...
MASHABLE.COM

          CASESTUDIESONLINE.COM




1
          SOCIALMEDIAGOVERNANCE.COM

          WOMMA.ORG

STUDY &   FO...
After Oprah started on
                    Twitter, self-appointed
                   “gurus” quadrupled. Be
             ...
NOW THAT WE UNDERSTAND THE




2
         RISKS AND REWARDS, WHAT
         SHOULD WE LISTEN FOR?

         RAPID RESPONSE ...
PERCENTAGE OF COMPANIES THAT
HAVE IMPLEMENTED SOCIAL
MONITORING PLATFORMS


54%
PERCENTAGE THAT HAVE NO IDEA


46%        ...
LOOKBOOK.NU




              Brand enthusiasts may be
                pushing your product
               without your kn...
GOOGLE ALERTS

                        SAMEPOINT

                        SOCIALMENTION

                        BLOGPULSE...
SAS SMA

                         CYMFONY

                         VISIBLE TECHNOLOGIES

                         RADIAN6...
SCOUTLABS   39
SCOUTLABS   40
41
YOU CAN’T JOIN A
CONVERSATION ABOUT
YOUR OFFERING WITHOUT
AN ENTRY POINT.


                        42
NOW THAT WE CAN HEAR OUR
          MARKET, WHAT SHOULD WE




3
          PUBLISH?

          TIME-RESPECTFUL CONTENT,
   ...
4
         NOW THAT WE’RE PUBLISHING,
         HOW DO WE INTERACT?

         CREATE ENGAGEMENT
         GUARDRAILS & GOVER...
ONLINE REPUTATION RESPONSE PROCESS:
 EXTERNAL SITE / SOCIAL VENUE

LOCATION
                              EXTERNAL        ...
ONLINE REPUTATION RESPONSE PROCESS:
 ORGANIZATIONAL SITE

LOCATION
                              EXTERNAL              ON-...
AND THEN THERE’S WIKIPEDIA




                             47
Realities: anyone can edit. All edits are
tracked. There are THOUSANDS of people
    who spend HOURS UPON HOURS
  tweaking...
TOOLS LIKE WIKIWATCHER TRACK
CLANDESTINE WIKI EDITING AND LINK
 CHANGES BACK TO ORGANIZATIONS
   — TRANSPARENCY IS CRUCIAL...
NOW THAT WE’RE
            INTERACTING, HOW




5
            CAN WE CREATE
            INFLUENCE?

            HOW CAN WE...
NUMBER OF ITEMS SHARED BY
FACEBOOK USERS EVERY MONTH
                                                      FACEBOOK, APRIL...
FIFTH HIGHEST SALES DAY EVER FOR
          VIRGIN AMERICA THROUGH
“PROMOTED TWEETS” (APRIL 20, 2010)
                     ...
DDB Canada did an opportunistic campaign called ¡Hola Palooza! in
 which we worked to get Mexican tourists to consider Can...
6
             HOW CAN OUR
             INFLUENCE INSPIRE
             ACTION?

             WHAT BRAND OR
ACTIVATION   PR...
“I COULD HAVE JUST NAMED THIS THING THE VX150
OR ZI8. BUT I THOUGHT THAT THE PEOPLE WHO BUY
THE PRODUCT SHOULD COME UP WIT...
DDB Canada created an integrated campaign for Knorr’s Sidekicks
meal accompaniment products. The traditional media was mea...
In addition, we were asked to bring
   Salty to life in social media, to
extend the campaign long after the
 spots had bee...
58
59
ChatRoulette users were likely surprised to randomly connect with a
                    salt and pepper shaker.


        ...
Salty’s been featured in numerous
  blogs and in traditional press.




                                    61
People have uploaded videos of their
kids interacting with the salt shakers
   – some videos have received
         thousa...
Fan art started appearing out of the
   blue on sites like DeviantArt.




                                       63
Consumers even starting staging
photo shoots with recently purchased
       Salty and Pep shakers.

                      ...
Yes, even pasta art was submitted.

                                     65
6000 FACEBOOK FANS

           400,000+ VIDEO VIEWS

           1000 TWITTER FOLLOWERS
SALTYʼS
           18,000 SALTY & P...
ENGAGEMENT DEMOGRAPHIC 70%
             FEMALE, 30% MALE – 62% WERE
             AGED 25-34
SALTYʼS
SOCIAL       HUMOROUS ...
TRADITIONAL AND
SOCIAL REINFORCE
ONE ANOTHER




Traditional and social efforts work incredibly well together. Traditional...
BRANDED
SITE

                                                                                                            ...
DDB Canada created a campaign for Canadian Tourism called
  Locals Know: the idea being that locals know the best spots an...
OVER 4000 USER-GENERATED
           “COMMERCIALS” UPLOADED

           450,000 UNIQUE VISITORS TO
LOCALS     LOCALSKNOW.CA...
SUMMARY
POINTS



          72
AUDIENCES HAVE CHANGED
FASTER THAN WE’VE REACTED
OUR LENSES CLOUD OUR
PERCEPTION OF THIS CHANGE
TRUST DRIVES PREFERENCE,
T...
REEXAMINE MARKETING IN
TERMS OF DIALOGUE, TRUST,
ENGAGEMENT, INFLUENCE

CONSIDER A STEPPED
APPROACH

LET YOUR AUDIENCE CO-...
SOCIAL AND TRADITIONAL
TURBOCHARGE ONE ANOTHER
AND SHOULD BE PLANNED
TOGETHER

THINK MARKETING ENERGY,
MORE THAN MARKETING...
SLIDESHARE.NET/
     WEAVE
@WEAVE
@RADARDDB
DDB IS THE WORLD’S LARGEST
ADVERTISING AGENCY BY
REVENUE, WITH 200 OFFICES IN 90
COUNTRIES.

TRIBAL DDB IS THE AWARD-
WINN...
THANK YOU.
AND QUESTIONS.
FOR COUNSEL ON HOW TO
SOCIALIZE YOUR ENTERPRISE,
CONTACT HELENE LEGGATT AT
780-917-6600.



                             80
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People are the Media (DDB Edmonton Edition)

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EDMONTON, AB, CANADA - April 28, 2010 - This is a revised edition of the keynote I gave at the Microsoft Social Media 201 Conference, with updates for DDB Edmonton clients.

AUDIENCE: Marketers, advertisers, brand managers

OPPORTUNITY: To rethink traditional approaches to marketing to leverage both traditional AND social means, to create engagement, influence and activation, rather than mere "awareness" or conversation.

Publié dans : Business
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People are the Media (DDB Edmonton Edition)

  1. PEOPLE ARE THE MEDIA: ENGAGEMENT, INFLUENCE, ACTIVATION ERIC WEAVER, TRIBAL DDB CANADA
  2. YOU’RE ON LINKEDIN. YOU’RE TWEETING. SET UP A FAN PAGE. POSTED SOME VIDEOS TO YOUTUBE. IF YOU’RE LIKE MANY OTHERS, YOU’RE ASKING… NOW WHAT? 2
  3. AM I DOING THIS RIGHT? SHOULD I BE EXPECTING MORE FANS? MORE DIALOGUE? WILL MORE PEOPLE EVENTUALLY “SEE” US? 3
  4. WE ARE IN THE MIDST OF A PROFOUND CULTURAL SHIFT 4
  5. NUMBER OF PEOPLE JOINING LINKEDIN DAILY 67,000+ 5
  6. 500, PEOPLE ON FACEBOOK SOURCE: FACEBOOK 000, 000 6
  7. 830,000+ PEOPLE JOIN FACEBOOK EVERY SINGLE DAY 2006 POPULATION OF EDMONTON 730,372 7
  8. NUMBER OF MINUTES THE AVERAGE USER 55 SPENDS EACH DAY ON FACEBOOK 8
  9. 1,500,000+ ORGANIZATIONS HAVE A FACEBOOK FAN PAGE 20,000,000+ PEOPLE JOIN A FAN PAGE EVERY DAY 9
  10. 50% PEOPLE WHO ARE MORE LIKELY TO BUY IF ENGAGED VIA SOCIAL SITES CHADWICK MARTIN BAILEY, FEB 2010 10
  11. LIKELIHOOD OF JOINING A SITE VIA FACEBOOK CONNECT VS NORMAL SIGNUP FACEBOOK, APRIL 2010 4x 11
  12. 66% PERCENTAGE OF BRAND TOUCHPOINTS ARE NOW GENERATED BY CUSTOMERS MCKINSEY QUARTERLY, JULY 2009 12
  13. Captive audiences have given way to active ones. Customers deferred to big brands for value messages – now we refer to our friends. And advertisers often treated audiences like herd animals – in reality they act much more like a swarm. No one force guides them. CAPTIVE > ACTIVE DEFERENCE > REFERENCE HERD > SWARM FLICKR.COM/PHOTOS/HUTCHIKE FLICKR.COM/PHOTOS/RREIS 13
  14. CLICKTHROUGH RATE FOR AVERAGE BANNER AD 0.19% FORRESTER, 2008 CLICKTHROUGH FOR AVG FACEBOOK WALL POST 6.49% VITRUE, AUGUST 2009 Trust between peers drives an activation rate 38x that of the intrusion model. 14
  15. LET’S TAKE A FRESH LOOK AT THIS BUSINESS OF MARKETING 15
  16. CONVEYING VALUE THROUGH OUTBOUND MARKETING HAS WORKED FOR 150 YEARS MARKETING IS A $1 TRILLION PRACTICE GLOBALLY EVERY NICHE HAS EVOLVED INTO A SOPHISTICATED CHANNEL EFFECTIVE MARKET IMPACT EQUALS JOB SECURITY 16
  17. WINSTON TASTES GOOD LIKE A ______________________ 17
  18. When I was a kid, we had three TV stations, one newspaper. Got home at 5:30pm. No work-related calls at home. Maybe four major cigarette brands. Easy to remember a tagline. 18
  19. MAXWELL HOUSE: GOOD TO _________ 19
  20. MONOLITHIC MESSAGES WORKED WHEN WE HAD: LIMITED PRODUCT CHOICE (?) LIMITED MEDIA CHANNELS LONGER BRAND INTERACTIONS HIGHER BARRIERS TO ENTRY 20
  21. But now we can get pretty much whatever we want, whenever. That expectation has been set. And you’ve seen how people can become completely unglued when their latte is made incorrectly. ORGANIC, SOCIALLY-JUST, SOY HALF-CAFF, MOCHA FRAPPA WHATEV… NO FOAM NO WHIP NO SLEEVE 21
  22. THE CONSUMER IS NOW FIRMLY IN CONTROL LISH PUB Y TO We can’t fight time ILIT starvation. Attention is a B tough ask. We can’t stop ER A product choice or media clutter. But we CAN SUM leverage consumer CON publishing and build trust. ORIGINAL VERSION: AGENT WILDFIRE 22
  23. Trust drives preference, and ultimately, transactions. So do your marketing 91% efforts engender trust — or destroy it? OF PEOPLE GLOBALLY WILL BUY FROM COMPANIES BASED ON TRUST 77% PEOPLE WHO REFUSE TO BUY FROM COMPANIES THEY DISTRUST EDELMAN PR, 2009 23
  24. CHANGING PRIORITIES: “How important are these factors to corporate reputation?” US 2006 US 2010 Quality products & services 53% Transparent & honest practices 83% Attentive to customer needs 47% Company I can trust 83% Strong financial performance 42% High-quality products/services 79% Fair pricing 38% Communicates frequently 75% A well-known brand 37% Treats employees well 72% Good employee relations 35% Good corporate citizen 64% Socially responsible 33% Prices fairly 58% Visible CEO 23% Innovator 48% Dialogue with stakeholders 23% Top leadership 47% Employee/CEO blogs 12% Financial returns 45% These three key factors are best EDELMAN TRUST BAROMETER, 2010 served by social content. 24
  25. TRUST IS TODAY’S KEY TO REVENUE, AND SOCIAL CHANNELS ENABLE US TO ENGAGE IN WAYS THAT BUILD TRUST—AND LEVERAGE THE PRE-EXISTING TRUST BETWEEN PEERS. FLICKR.COM/PHOTOS/POWERBOOKTRANCE 25
  26. MANY REMAIN SKEPTICAL A lot of Boomers still are confused about the value of social channels. It’s because of our generational lens. And no one has really explained the cultural shift in terms that Boomers can relate to. PHOTO: FLICKR.COM/PHOTOS/YUGENRO 26
  27. BOOMERS All about propriety. We were trained in formalities, taught to never offend. Oversharing is “weak.” Guarded = safe. And your suit & tie is a sign of trustworthiness. GENS X&Y All about affinity. Formalities are ignored, sharing means being found, and they grew up with Google. Your suit & tie = untrustworthy. 2010 THE YEAR MILLENIALS WILL SURPASS BOOMERS IN THE WORKFORCE PHOTO: FLICKR.COM/PHOTOS/KATINALYNN 27
  28. Computer-based graphic design, 1986 Email marketing, 1996 Web marketing, 1997 MANY MORE FEEL THEY DON’T HAVE TIME FOR “ONE MORE THING.” Remember the graphic designers who refused to adapt to a computer? I remember my CFO asking why we needed Internet email when we had voicemail. And remember when we started needing HTML programmers in Marketing? It’s time to adapt again – especially in a recession. 28
  29. SO HOW DO I TAKE MY ORGANIZATION’S SOCIAL MEDIA TO THE NEXT LEVEL? 29
  30. 1. STUDY 2. LISTEN DDB° SIX 3. PUBLISH STEPS TO 4. ENGAGE SOCIAL 5. INFLUENCE Many organizations have gotten into social media 6. ACTIVATE primarily to publish (the old outbound model). But there are better opportunities. 30
  31. KNOW YOUR ORGANIZATIONAL GOALS 1 KNOW YOUR BRAND VOICE AND MANNER LEAD THE CONVERSATION WITH LEGAL ABOUT RISK & PRIVACY STUDY & PLAN DETERMINE INQUIRY HANDLING DETERMINE EMPLOYEE GOVERNANCE PLAN FOR REPUTATIONAL CRISES DETERMINE METRICS 31
  32. MASHABLE.COM CASESTUDIESONLINE.COM 1 SOCIALMEDIAGOVERNANCE.COM WOMMA.ORG STUDY & FORRESTER MARKETING SUMMIT PLAN @KDPAINE @JOWYANG @ARMANO @AMBERCADABRA 32
  33. After Oprah started on Twitter, self-appointed “gurus” quadrupled. Be careful of whom you turn to. A prolific publisher does not equal an effective marketer. APRIL 2009 DECEMBER 2009 4,487 GURUS 16,000 GURUS BL OCHMAN, DEC 2009 33
  34. NOW THAT WE UNDERSTAND THE 2 RISKS AND REWARDS, WHAT SHOULD WE LISTEN FOR? RAPID RESPONSE TO PR CRISES, SALES OPPORTUNITIES LISTEN DETERMINE SENTIMENT, MOTIVE, ASSOCIATED TOPICS, SHARE OF VOICE CORRECT MISPERCEPTIONS IDENTIFY BRAND CHAMPIONS 34
  35. PERCENTAGE OF COMPANIES THAT HAVE IMPLEMENTED SOCIAL MONITORING PLATFORMS 54% PERCENTAGE THAT HAVE NO IDEA 46% Ummm…during the Greatest Recession of Our Lives? Srsly? E-CONSULTANCY, SOCIAL MEDIA AND PR REPORT, NOVEMBER 2009 35
  36. LOOKBOOK.NU Brand enthusiasts may be pushing your product without your knowledge. By listening, you can identify & empower them. LEVERAGE CO-CREATION OPPORTUNITIES 36
  37. GOOGLE ALERTS SAMEPOINT SOCIALMENTION BLOGPULSE FREEBIES TECHNORATI Limited data, limited insights FILTRBOX YACKTRACK TWITTER SEARCH TWENDZ 37
  38. SAS SMA CYMFONY VISIBLE TECHNOLOGIES RADIAN6 PAID TOOLS SYSOMOS Deeper data samples; better results; partnerships with SCOUTLABS Google, Facebook; rich media & comments; MOTIVEQUEST multiple languages LIFT9 38
  39. SCOUTLABS 39
  40. SCOUTLABS 40
  41. 41
  42. YOU CAN’T JOIN A CONVERSATION ABOUT YOUR OFFERING WITHOUT AN ENTRY POINT. 42
  43. NOW THAT WE CAN HEAR OUR MARKET, WHAT SHOULD WE 3 PUBLISH? TIME-RESPECTFUL CONTENT, HIGHLY TAGGED AND EASILY CONSUMED PUBLISH THOUGHT LEADERSHIP PROOF POINTS PERSONALITY & STORYTELLING PIECES HOW-TOS AND GUIDES 43
  44. 4 NOW THAT WE’RE PUBLISHING, HOW DO WE INTERACT? CREATE ENGAGEMENT GUARDRAILS & GOVERNANCE ENGAGE CREATE OPPORTUNITIES TO INTERACT WITH THE CONTENT HEAR & RESPOND 44
  45. ONLINE REPUTATION RESPONSE PROCESS: EXTERNAL SITE / SOCIAL VENUE LOCATION EXTERNAL ON-SITE POST POST TYPE OF COMMENT POSITIVE BASHING / RANT / ERRORS / NEGATIVE COMMENT? DEGRADING SATIRE MISGUIDED EXPERIENCE TYPE OF RESPONSE CONCUR RESPOND MONITOR RESPOND RECTIFY PUBLICLY POSITIVELY SILENTLY WITH FACTS EXPERIENCE BASED ON US AIR FORCE WEB POSTING RESPONSE ASSESSMENT V2.0 45
  46. ONLINE REPUTATION RESPONSE PROCESS: ORGANIZATIONAL SITE LOCATION EXTERNAL ON-SITE POST POST TYPE OF COMMENT POSITIVE BASHING / RANT / ERRORS / NEGATIVE COMMENT? DEGRADING SATIRE MISGUIDED EXPERIENCE TYPE OF RESPONSE CONCUR RESPOND MONITOR RESPOND RECTIFY PUBLICLY POSITIVELY SILENTLY WITH FACTS EXPERIENCE You may decide to create a separate process for comments that appear on your organization’s site. 46
  47. AND THEN THERE’S WIKIPEDIA 47
  48. Realities: anyone can edit. All edits are tracked. There are THOUSANDS of people who spend HOURS UPON HOURS tweaking articles. These edits are often based upon whimsy. Engage carefully and transparently. 48
  49. TOOLS LIKE WIKIWATCHER TRACK CLANDESTINE WIKI EDITING AND LINK CHANGES BACK TO ORGANIZATIONS — TRANSPARENCY IS CRUCIAL — 49
  50. NOW THAT WE’RE INTERACTING, HOW 5 CAN WE CREATE INFLUENCE? HOW CAN WE ENABLE LIKING, INFLUENCE FANNING, AND FORWARDING? HOW CAN WE IDENTIFY THOSE WITH THE GREATEST INFLUENCE AND ENGAGE THEM? 50
  51. NUMBER OF ITEMS SHARED BY FACEBOOK USERS EVERY MONTH FACEBOOK, APRIL 2010 25,000,000,000 That’s a boatload of influence. Your brand, your value, and your content should be creative and compelling enough to be a part of this massive, trust-based global sharing. 51
  52. FIFTH HIGHEST SALES DAY EVER FOR VIRGIN AMERICA THROUGH “PROMOTED TWEETS” (APRIL 20, 2010) 52
  53. DDB Canada did an opportunistic campaign called ¡Hola Palooza! in which we worked to get Mexican tourists to consider Canada. So our Radar team hit the airport and enthusiastically welcomed Mexicans and shared their reactions on YouTube. Click the image to view. 53
  54. 6 HOW CAN OUR INFLUENCE INSPIRE ACTION? WHAT BRAND OR ACTIVATION PRODUCT ADVOCACY HAVE WE GENERATED? HOW DO THOSE ACTIONS AMPLIFY OUR VALUE? 54
  55. “I COULD HAVE JUST NAMED THIS THING THE VX150 OR ZI8. BUT I THOUGHT THAT THE PEOPLE WHO BUY THE PRODUCT SHOULD COME UP WITH SOMETHING MEANINGFUL TO THEM.” – JEFFREY HAYZLETT,CMO, KODAK 55
  56. DDB Canada created an integrated campaign for Knorr’s Sidekicks meal accompaniment products. The traditional media was meant to creatively build brand affinity and awareness of this healthy, low- sodium product. Click the image to view the video. 56
  57. In addition, we were asked to bring Salty to life in social media, to extend the campaign long after the spots had been pulled. Our Radar team engaged on Twitter, Facebook, YouTube and even ChatRoulette using Salty’s “voice.” 57
  58. 58
  59. 59
  60. ChatRoulette users were likely surprised to randomly connect with a salt and pepper shaker. 60
  61. Salty’s been featured in numerous blogs and in traditional press. 61
  62. People have uploaded videos of their kids interacting with the salt shakers – some videos have received thousands of views. 62
  63. Fan art started appearing out of the blue on sites like DeviantArt. 63
  64. Consumers even starting staging photo shoots with recently purchased Salty and Pep shakers. 64
  65. Yes, even pasta art was submitted. 65
  66. 6000 FACEBOOK FANS 400,000+ VIDEO VIEWS 1000 TWITTER FOLLOWERS SALTYʼS 18,000 SALTY & PEP SHAKERS SOLD SOCIAL IN FIRST 25 DAYS CAMPAIGN HIGHEST SITE TRAFFIC EVER RESULTS SIDEKICKS SALES ROSE BY 10% SIDEKICKS SURPASSED UNCLE BENʼS AS #1 BRAND IN MEAL ACCOMPANIMENTS 66
  67. ENGAGEMENT DEMOGRAPHIC 70% FEMALE, 30% MALE – 62% WERE AGED 25-34 SALTYʼS SOCIAL HUMOROUS TWEETS RECEIVED MORE ATTENTION THAN BRAND CAMPAIGN MESSAGES LEARNINGS USERS WERE ATTRACTED MORE TO CONVERSATIONAL TOPICS AND LEADING QUESTIONS 67
  68. TRADITIONAL AND SOCIAL REINFORCE ONE ANOTHER Traditional and social efforts work incredibly well together. Traditional can create and supercharge a conversation, and social can it post-campaign. 68
  69. BRANDED
SITE
 EXTERNAL
MKTG‐MANAGED
PRESENCE
 EXTERNAL
THIRD‐PARTY
SITE
 Integrated Traditional/Social Marketing Mix TRADITIONAL
MEDIA/PR
 TOPICAL COMMUNITIES: IP, HELPFUL TIPS D E T E R M I N AT I O N E V A L U A T I O N / C O M P A R I S O N A W A R E N E S S PRODUCT LAUNCH P U R C H A S E MICROSITE S


T


O


R


Y


T


E


L


L


I


N


G
 L O Y A L T Y HELPFUL
RESOURCES
 RECIPES
 SEO
 EVENTS
 DOT-COM SITE COMMENTS
 COMPANY
BLOG
(IP)
 ONLINE
SAMPLING
 FACEBOOK FAN PAGE N E E D E‐COMMERCE
PARTNER
 ONLINE
 YOUTUBE CHANNEL: STORYTELLING, IP PRINT
 EXTERNAL BLOGS: IP, TIPS OUTDOOR
 PR
 Social can also help push distracted consumers through the funnel by providing SAMPLING
PGMS
 proof points and helpful information at various stages of purchase consideration. RETAIL
 69
  70. DDB Canada created a campaign for Canadian Tourism called Locals Know: the idea being that locals know the best spots and hidden gems to visit. We built LocalsKnow.ca and used traditional media to ask Canadians to post video “commercials” of their favorite local destinations there, leveraging consumer co-creation and trust. Click the image to view the video. 70
  71. OVER 4000 USER-GENERATED “COMMERCIALS” UPLOADED 450,000 UNIQUE VISITORS TO LOCALS LOCALSKNOW.CA KNOW 2,200,000 PAGE VIEWS CAMPAIGN 2.7 MILLION CANADIANS BOOKED A RESULTS TRIP WITHIN CANADA FORBES MAGAZINE CALLED IT ONE OF THE TOP TEN TRAVEL CAMPAIGNS OF ALL TIME 71
  72. SUMMARY POINTS 72
  73. AUDIENCES HAVE CHANGED FASTER THAN WE’VE REACTED OUR LENSES CLOUD OUR PERCEPTION OF THIS CHANGE TRUST DRIVES PREFERENCE, TRANSACTIONS & REPUTATION 73
  74. REEXAMINE MARKETING IN TERMS OF DIALOGUE, TRUST, ENGAGEMENT, INFLUENCE CONSIDER A STEPPED APPROACH LET YOUR AUDIENCE CO- CREATE 74
  75. SOCIAL AND TRADITIONAL TURBOCHARGE ONE ANOTHER AND SHOULD BE PLANNED TOGETHER THINK MARKETING ENERGY, MORE THAN MARKETING SPEND GIVE YOURSELF TIME 75
  76. SLIDESHARE.NET/ WEAVE
  77. @WEAVE @RADARDDB
  78. DDB IS THE WORLD’S LARGEST ADVERTISING AGENCY BY REVENUE, WITH 200 OFFICES IN 90 COUNTRIES. TRIBAL DDB IS THE AWARD- WINNING DIGITAL DIVISION OF DDB, WITH 56 OFFICES AND 1200 EMPLOYEES WORLDWIDE. RADAR IS OUR SOCIAL BUSINESS SPECIALTY AREA. OUR 20-PERSON RADAR TEAM IN VANCOUVER CREATES AWARD-WINNING SOCIAL PROGRAMS FOR NUMEROUS ORGANIZATIONS. 78
  79. THANK YOU. AND QUESTIONS.
  80. FOR COUNSEL ON HOW TO SOCIALIZE YOUR ENTERPRISE, CONTACT HELENE LEGGATT AT 780-917-6600. 80

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