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Mc donalds Recruitment Case Study

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Mc donalds Recruitment Case Study will explain you each and every thing about the Recruitment. hiring a right person at your workplace will be one of the best part of your business management. learn how to hire or recruit perfect person in your company with this case study of Mc donalds Recruitment.

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Mc donalds Recruitment Case Study

  1. 1. www.welingkaronline.org The impact of Positive Recruitment – a McDonald’s Case Study Steady employee turnover at restaurants is an issue that fast food restaurant owners must face up to. It is, in fact, a catch-22 situation; during an economic slowdown, restaurant employees stay in their jobs when fewer opportunities are available. As the economy picks up, turnover increases since more restaurants are hiring. Thus, the better the industry performance, the higher is its rate of turnover. There are many reasons for employee turnover. The lack of advancement, poor working conditions and transient nature of the work force may contribute to high turnover rates, but the restaurant industry itself may be at the root of the problem. Long hours with low pay and little or no benefits do not help build employee loyalty. McDonald's strives to attract and hire the best in a work environment needed to thrive. To ensure the company recruits the right people that deliver outstanding service, it has identified essential skills and behaviours that applicants should be able to demonstrate. For each position there is a job description outlining typical duties and responsibilities and a personnel specification defining personal skills and competences. McDonald's recruitment policy holds each individual restaurant responsible for recruitments. Several recruitment avenues are used, including advertising in the restaurant. Other than this, McDonald's also uses local job centres, career fairs and other local facilities to get the word of the hiring process out. Incidentally, any recruitment exercise often generates more applications than there are positions available. For many young people, a job at McDonald's is their first job, with over 60% of restaurant crew aged 20 or under. A well-run interview identifies an applicant's potential to be a successful McDonald's employee using an interview guide that helps the company predict how an applicant's past behaviour is likely to influence future performance. A fact-based decision-making process is used that looks at actual events or situations rather than allowing applicants to give a general or theoretical response. In short, interviewers look for behavioural evidence that fits with the requirements of the job. After rating candidates on their responses, jobs are offered to those who earn the highest ratings.
  2. 2. www.welingkaronline.org Unsuccessful candidates are notified in writing and all new employees are inducted through a Welcome Meeting, which they must attend. The Welcome Meeting gives an overview of the Company, including their job role, food, hygiene and safety training, policies and procedures, benefits and training and development programmes. New employees will also meet their trainer, and tour the restaurant. After a 3-week probationary period, employees are rated on their performance and are either retained or have their employment terminated. McDonald's future managers come from two main sources. More than half of all salaried management positions are taken up by hourly-paid employees who earn promotion. McDonald's encourages applicants to apply online but if that is not possible, applicants can call the Recruitment Hotline, or pick up a pre-paid Business Reply Card from a McDonald's restaurant. The selection process includes an initial online psychometric test after which the applicant then attends a first stage interview and is offered "On Job Experience" (OJE). This is a 2-day assessment process and if successfully completed it will lead to a final interview, after which the manager decides whether or not to hire the applicant. Well-trained crew and managers are critical to McDonald’s sustained success. McDonald’s training programs are aimed at enabling a 'first job' employee to move to a senior management position through meritorious promotions. Initial and ongoing training is key to the development of employees and this is done via a structured development programme that provides training in all areas of business. From running the operational elements to managing the restaurant, the majority of training is floor based, or "on-the-job" because people learn more and are more likely to retain information if they are able to practise as they learn. McDonald’s Management Development Curriculum takes new recruits from trainee manager to Restaurant Manager and offers a direct route into restaurant management, through an intensive structured training programme. The Management Development Curriculum focuses on Shift Management Systems Management Restaurant Leadership Business Leadership McDonald's success is built on the highest standards of quality, service and cleanliness delivered to customers in each of its restaurants, but having well-trained crew and managers are the first step to achieving these standards. The success of McDonald’s recruitment process can be seen in the fact that half of all McDonald's future managers were previously hourly-paid employees that earned a promotion, and it’s no wonder that they’re loving it!